Help Desk Administrator Job at Office Angels (Elephant and Castle)

IT Help Desk Technician

We are conducting a confidential search for an experienced IT Help Desk Technici...

Location

United States , Portland

Salary:

85000.00 - 125000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

2+ years of IT helpdesk or technical support experience
Strong troubleshooting and diagnostic skills
Comprehensive knowledge of Windows desktop systems
DataClear Certification (or equivalent) required
Moderate knowledge of cloud platforms and networking/firewall administration
Excellent communication skills, patience, and customer service orientation
Must be based in the Portland/Vancouver area and able to travel to client sites as needed

Job Responsibility

Provide remote and onsite end-user technical support (approx. 70% remote / 30% onsite)
Perform systems monitoring, reporting, and issue resolution
Troubleshoot desktop, network, and cloud application issues quickly and effectively
Support and manage Windows desktops and common business applications
Assist with cloud services administration (Office 365, Google Workspace, Dropbox, etc.)
Configure and maintain networking systems including routing and firewalls
Provide occasional support for VoIP, macOS, and Linux environments
Maintain strong documentation of issues, resolutions, and system updates

What we offer

Quarterly profit-sharing bonus
Full employer-paid health insurance
401(k) retirement plan
Paid time off (PTO)
Relaxed and supportive work environment

Fulltime

IT Help Desk Manager

We are seeking a Remote IT Help Desk Manager to support the Internal Revenue Ser...

Location

United States

Salary:

Not provided

Talent Acquisition Concepts

Expiration Date

Until further notice

Requirements

Bachelors degree
Security Plus certification
8 years of help desk experience with 2 of those years in a management role
Technical skills to provide oversight and workload management for IT SERVICE DESK assigned Contractor resources
Supervisory skills and experience to assign work to other Contractors, ensure work is completed timely, monitor work and adjust schedules to meet objectives and goals of CSS Information Technology Service Desk
Ability to work independently and as a team lead\supervisor to maintain a good working environment
Ability to work remotely

Job Responsibility

Provide, maintain, and project scheduling of assigned contractors to ensure sufficient staffing appropriate to agency customer level and mission requirements
Attend meetings with senior-level officials, contractors, and employees. provide deliverable reports
Gather data from contractor staff daily and conduct an analysis of the data to determine the success of the assistance based on the daily performance of the Contractor staff
Provide supervisory guidance to contractors
Report all issues to the Government Technical Manager (GTM)
Provide administrative support for time and attendance
Provide a summary of ticket reviews to GTM
Work closely with GTM on conduct issues with contractor staff to resolution
Work closely with GTM on training development for contractors (e.g. new products and policies)
Monitor contractor staff on all pertinent IRS-CI systems, including the Call Routing Application (currently Cisco Unified Intelligence Center) and Remote Tool Service Delivery software (e.g. CyberArk, Beyond Trust/Bomgar) to ensure all US HD policies are followed

What we offer

health, life, disability, financial, and retirement benefits
paid leave
professional development
tuition assistance
work-life programs
award programs acknowledge employees for exceptional performance and superior demonstration of our service standards

Fulltime

IT Help Desk Technician

Aspire of WNY is looking for a full time Help Desk Technician at our Fredonia lo...

Location

United States , Fredonia; Jamestown

Salary:

18.41 - 25.78 USD / Hour

Aspire of WNY

Expiration Date

Until further notice

Requirements

Minimum of two (2) years’ experience in a professional IT work environment
Associate degree in computer science preferred
IT experience within a multi–location organization, advanced knowledge of networking principles and operating systems and experience with administration of wireless access points preferred.

Job Responsibility

Providing on-site technical support to users
Prioritizing and escalating help desk requests based on how critical they are to our business processes
Installation and maintenance of technical systems
Troubleshooting common problems related to Internet connectivity, hardware and software, operating systems, and data security.

What we offer

Medical insurance through Independent Health
Dental insurance
FSA
100% agency paid life insurance
Both long term and short term disability insurances
403b retirement with Agency match
Continuing education reimbursement
15 paid holidays
Separate sick, personal and vacation time

Fulltime

Help Desk Analyst

The Help Desk Analyst analyzes and troubleshoots computer support problems and a...

Location

United States , Harrisburg

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

Excellent verbal and written communication skills
Ability to work both independently and team environment
Customer service mindset
Microsoft 365/Windows OS - Windows 10 & 11
Microsoft Edge support
Microsoft SharePoint Online experience
Microsoft Dynamics 365 Customer Service
Personal Computer Desktop, Laptop, Mobile devices
Network Printers
Microsoft Access & PowerPoint 365

Job Responsibility

Receives calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems
Discerns the nature of a problem, determines whether problem is caused by hardware such as modem, printer, cables, or telephone, and logs in tracking system
Escalates problems in accordance with defined procedures
Assists users through problem solving steps
Uses technical databases to research problems and talks with co-workers to research problem and find solution
Tests software and hardware for troubleshooting and problem resolution
Able to diagnose and detect correct equipment errors and repair products by replacing worn or broken parts and making technical adjustments
Makes appropriate use of reference publications and diagnostic aids in resolving technical problems
Assists in coordination of changes, upgrades, and new products, ensuring systems will operate correctly in current and future environment
Provides accurate and complete answers to general use and administrative environment questions in a timely manner

What we offer

Free parking within walking distance will be available for the selected candidate

Support Desk Administrator

Would you like to play a key role in a thriving company? Are you looking for a c...

Location

United Kingdom , Newport

Salary:

29658.00 GBP / Year

Atlas Facilities Management Limited

Expiration Date

Until further notice

Requirements

General Computer Skills
Excellent Communications skills, written and verbal
Willingness to learn on the job
Share ideas and learning with other team members
Offer encouragement and assistance to colleagues
Communicate openly and effectively
Committed and reliable
Work with the team towards our common goal of always striving for excellence
Basic DBS check

Job Responsibility

Allocation/scheduling operatives using Time and Attendance systems
Quality Audits, Tracking and management
Answering employee and client queries, helping to resolve issues
Support with clients who provide negative feedback
Supporting client reporting requirements
Reactive calls and periodic management
Management and coordination of reactive mobile cleaning technicians
Overall client and staff issue/general enquiry management
General administration duties to meet the needs of the business
Supporting other departments in day-to-day operations

What we offer

Free on-site parking
20 paid days holiday per year
Full learning and support from Atlas
Learning and development lead by you
The ability to progress your career within Atlas
Stream – financial wellbeing and benefits platform
Cycle to work scheme
Workplace pension scheme
Staff recognition scheme (Stars of Atlas)
Staff engagement portal

Fulltime

Help Desk Analyst II

We are on the lookout for a Help Desk Analyst II to join our team in the healthc...

Location

United States , Dublin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in Android Development
Proficient in Cisco Technologies
Demonstrated expertise in Citrix Technologies
Proficiency in using and troubleshooting Mac Computers
Strong knowledge of Microsoft suite of products
Experience in managing Active Directory
Familiarity with Apple Devices
Solid understanding of Computer Hardware
Experience in Configuration Management
Skilled in Deployments

Job Responsibility

Efficiently manage and respond to user requests in the ticket queue
Maintain and update request categories within the ticketing tool and manage permissions
Perform updates to support automation and improve system workflows under supervision
Conduct account updates, password changes, and organizational unit assignments in active directory
Handle the creation, deactivation, and termination of user accounts, and manage group memberships in active directory
Escalate issues to administrators with Tier 3 or supervisor approval when necessary
Administer security badges and accounts in the Access Control system
Perform basic troubleshooting and support tasks, including account setup, deactivation, and user account changes
Provide basic troubleshooting for all communications platforms and escalate to admins when necessary, with appropriate approvals
Troubleshoot VPN/workstation connectivity issues and support the installation/setup of VPN software

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Analyst II

The selected candidate will be an integral part of our team, focusing on providi...

Location

United States , Pittsburgh

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficient knowledge and experience in O 365
Demonstrated skills in Audio Video technologies
Must possess working knowledge of Active Directory
Basic Network Troubleshooting skills
Minimum of 2 years experience in a similar role
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment
Proven ability to manage multiple tasks simultaneously
Strong customer service orientation
ITIL certification is preferred

Job Responsibility

Provide hands-on technical support
Offer desktop and remote support for Windows, Office365, Active Directory, and other enterprise applications
Handle installation, configuration, and maintenance of computers, peripherals, and audio-visual equipment
Ensure smooth operation of video conferencing systems
Perform basic network troubleshooting
Assist in basic system administration tasks
Collaborate with vendors
Develop and maintain IT documentation, training materials, and knowledge base articles
Support and maintain audio-visual technologies

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Technical Support Analyst

Provides technology & support services that create positive business impact by o...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2 year degree from an accredited college/business/technical school (or the equivalent training/education in respective country)
Information Technology related job experience, hospitality experience is beneficial
Analytical skills
Problem solving
Computer skills
Learning
Interpersonal skills
Diversity relations
Communications
Electronic communication

Job Responsibility

Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans
Ensures current systems are in compliance with Company system standards
Conducts proactive and reactive maintenance of the health and integrity of all the offices IT infrastructure and IT equipment including but not limited to: Email, Desktop, Laptops, Servers, LAN infrastructure and Operating System Software– Administration and Maintenance for Tier 1 support
Creates disk images performs maintenance that eliminates security risks, assures appropriate local area network system access and enables dissemination of duties
Manages problems effectively via time tracking and resolving them quickly with the business clients being informed of the situation at all times
Is responsible for the spot/ad hoc, writing procedures, and organizing outside vendors to undertake training
Provides applicable written communications to all the offices Associates from time to time
Is responsible for the maintenance and completion of all establish checklists as and when required
Is responsible for the compliance with applicable Company Policies and IT Standard Operating Procedures (SOPs) and other related material

What we offer

Equal opportunity employer
Inclusive, people-first culture
Opportunity for associates to grow and succeed

Fulltime

Help Desk Administrator

Office Angels

Location:
United Kingdom , Elephant and Castle

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 10, 2026

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Office Angels

Location:United Kingdom , Elephant and Castle

Category:Office Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 10, 2026

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Location:
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Job Posted:
April 10, 2026