Help Desk- Tier II Job at Sparibis (Alexandria)

Help Desk Tier II Support

We are looking for a Help Desk Tier II Support specialist to support our client ...

Location

United States , Sandy

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

4+ years of experience in help desk, desktop support, or service desk environments with responsibility for Tier II issue resolution
College degree or diploma in information technology, computer systems, or a related technical discipline
Industry certification such as CCNA or a comparable technical credential relevant to support and infrastructure troubleshooting
Demonstrated ability to troubleshoot Windows systems, service desk tickets, and user-facing technical problems with minimal supervision
Working knowledge of network troubleshooting concepts, including end-to-end connectivity analysis and coordination with infrastructure teams
Familiarity with VMware and basic server support, including permissions, access issues, and general environment awareness
Strong written and verbal communication skills with the ability to create thorough support documentation and close tickets effectively
Valid passport and availability to travel within the United States and internationally on short notice

Job Responsibility

Investigate escalated support requests in depth, complete meaningful troubleshooting, and document all findings and actions before involving higher-tier technical teams
Diagnose connectivity problems across user devices, shared resources, and network paths, collaborating with infrastructure specialists to isolate root causes and restore service
Support incidents connected to VMware-based environments by identifying common virtualization issues and assisting with resolution of access, performance, and system availability concerns
Provide hands-on assistance with Windows desktop support, service desk requests, account access matters, and routine server-related issues affecting end users
Step in to manage Tier I workload during busy periods, helping maintain service levels while ensuring tickets continue to move toward resolution
Maintain accurate ticket notes, resolution details, and follow-up communication so cases are clearly tracked and efficiently handed off when necessary
Work through both Tier I and Tier II incidents with a focus on ownership, timely closure, and a positive support experience for internal customers
Travel on short notice when required to support business operations at domestic and international locations

What we offer

medical coverage
vision coverage
dental coverage
life and disability insurance
enrollment in company 401(k) plan

Help Desk Support, Tier II

We are looking to hire a Tier II Help Desk Support professional to deliver advan...

Location

United States , Austin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of experience in IT support, desktop support, or service desk environments, with Tier 2 issue resolution experience
Strong hands-on troubleshooting ability with Microsoft Windows 10, Microsoft operating systems, and common desktop hardware and software issues
Experience supporting Active Directory or Azure AD/Entra ID for account access, authentication, and identity-related troubleshooting
Working knowledge of Microsoft 365 applications and services, including tools used for email, file collaboration, and communication
Understanding of networking fundamentals, including TCP/IP, wireless connectivity, VPN concepts, and basic connectivity troubleshooting
Experience managing service desk tickets through their full lifecycle with careful prioritization, documentation, and follow-through
Strong verbal and written communication skills, with the ability to explain technical issues clearly and deliver a positive user support experience

Job Responsibility

Act as the next level of support for issues that require deeper technical investigation beyond the initial service desk response
Diagnose and resolve problems involving desktops, laptops, operating systems, business applications, network connectivity, and user access
Handle incidents and service requests according to established response targets while balancing urgency, impact, and user needs
Work closely with engineering teams, senior support resources, and external vendors to drive complex issues through to resolution
Configure, deploy, and maintain endpoint devices across Windows, macOS, and mobile environments, including remediation of device-related issues
Support core workplace technologies such as Microsoft 365, identity platforms including Azure AD and Entra ID, and collaboration tools used across the business
Create and maintain clear support documentation, including ticket updates, solution records, and knowledge articles for recurring issues
Identify patterns in support demand and recommend practical improvements, process refinements, or automation opportunities to strengthen service delivery
Assist with user onboarding and offboarding activities, including account access setup, permissions changes, and device preparation
Provide day-to-day guidance to entry-level support staff and promote adherence to IT security standards, service procedures, and documentation practices

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk II Specialist

We are looking for a Help Desk II specialist to support internal teams through a...

Location

United States , Austin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience providing Tier II help desk or desktop support in an internal user environment
Experience with mass email systems, preferably Higher Logic Informz
Experience with RoboHead or similar ticketing platforms
Working knowledge of Microsoft Windows, including Windows 10 troubleshooting and general desktop support
Ability to handle service desk tickets effectively, from intake through resolution and documentation
Familiarity with basic troubleshooting methods for hardware, software, browser, and user access issues
Exposure to web-based platforms and tools used for content publishing or administrative support

Job Responsibility

Provide second-level technical assistance for internal users by diagnosing and resolving desktop, system, and access-related issues in a timely manner
Manage incoming support requests through the ticketing system, document troubleshooting steps, and ensure issues are tracked through completion
Support web-based tools and online content posting processes used by internal stakeholders across the organization
Assist with mass email platform activities, including troubleshooting distribution issues and supporting users working within Higher Logic Informz
Investigate problems related to Microsoft Windows environments, including Windows 10 workstations and common end-user software
Deliver clear updates to users and coordinate with other technical resources when issues require escalation
Help maintain consistent service desk operations by prioritizing requests and addressing recurring technical concerns proactively.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Parttime

Help Desk- Tier I

Location: 100% remote

Location

United States

Salary:

Not provided

Sparibis

Expiration Date

Until further notice

Requirements

Bachelor’s Degree required
2+ years professional experience
Minimum of 5 years of experience as a Helpdesk Specialist with at least 2 years in multi-server environments, customer service experience, or equivalent training and experience
Must have or be able to obtain a Security clearance required up to Top Secret
Applicants must be able to obtain and maintain a Secret security clearance
United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance
Must be customer service oriented
Excellent verbal and written communication skills

Job Responsibility

Answers specific questions about installation, operation, configuration, customization and usage of assigned products
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Escalates complex problems to senior level contract support team members
Level II knowledge of hardware and/or software products required
Typically involves use of problem management database and help desk system
Must have strong communications skills and be able to communicate technical issues effectively
Other duties as assigned

New

Help Desk Technician II

The Help Desk Technician II provides workstation phone, off site and onsite supp...

Location

United States , Los Angeles

Salary:

55245.00 - 82867.00 USD / Year

L.A. Care Health Plan

Expiration Date

Until further notice

Requirements

High School Diploma/or High School Equivalency Certificate
At least 2 years of experience in Call Center Help desk, configuring & administering networked computer systems in a Windows environment
Experience with MS Office 365 Suite, Aruze Active Directory, Intune, and, Laptops/Desktops configuration
Experience with diagnosing and troubleshooting hardware, software, and network-related issues
Experience providing support to remote and mobile laptop/desktop users
Experience in Hardware maintenance tasks (Hardware refresh, laptop build, profiling, re-builds)
Experience with ticketing systems (e.g., Jira Service Management)
Familiar in configuring remote LAN access for VPN
Strong written and verbal communication skills
Ability to log all calls into ticketing systems (e.g. Jira Service Management)

Job Responsibility

Create Jira Service Management (JSM) Tickets with detailed information for all calls and ensure users are kept informed of the status of their requests by entering notes in the ticket's notes section
Adhere to established Jira Service Management Service Level Agreements (SLAs)
Provide 1st and 2nd -tier user support
Help users resolve system problems, utilize standard software, and maintain standard hardware
Respond to user inquiries and technical issues via phone, email, or chat in a timely and professional manner
Participate on an on-call rotation for afterhours support
Install, configure, and assist with the setup of new hardware and software for employees
Manage and ensure On/Off Boarding process are carried through per established Standard Operation Procedure (SOP)
Create standard accounts for new users for workstation login or email
Assign users to established groups and assign standard file permissions on appropriate servers

What we offer

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

Fulltime

Tier I Help Desk Support Technician

Robert Half is seeking a dependable and customer-focused Tier I Help Desk Suppor...

Location

United States , Chattanooga

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong customer service skills – Ability to work with people effectively and remain composed under pressure
Solid work ethic – Reliable, punctual, and accountable for completing assigned tickets
Technical aptitude – Natural curiosity and problem-solving mindset when working with technology
Basic understanding of Windows operating systems and general IT troubleshooting
Strong verbal and written communication skills

Job Responsibility

Respond to incoming help desk tickets via phone and email
Troubleshoot and resolve basic hardware and software issues
Reset user passwords and manage account access
Set up computers and phones for new employees
Load and configure Windows 365 and other required software on laptops
Document all issues and resolutions accurately within the ticketing system
Escalate complex technical issues to Tier II or senior IT staff when necessary

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Tier Ii Support Specialist

We are looking for a Tier II Support Specialist to join a growing IT software te...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2-4 years of IT support experience in a help desk, desktop support, or similar technical support role
Practical experience troubleshooting Microsoft 365, Windows operating systems, basic networking issues, and common security-related incidents
Working knowledge of Active Directory administration and user account support
Hands-on experience supporting Windows 10 and general Microsoft desktop environments
Ability to manage service desk tickets effectively while balancing multiple priorities and response timelines
Strong troubleshooting and problem-solving skills with the confidence to handle escalated or technically complex requests
Clear communication skills and a customer-focused approach when supporting users across varied technical environments

Job Responsibility

Resolve escalated technical issues involving Microsoft 365, Windows systems, network connectivity, and endpoint security with a strong focus on timely restoration of service
Investigate complex desktop and user support requests, identify root causes, and implement practical solutions that minimize repeat incidents
Manage service desk tickets throughout the full support lifecycle, from initial assessment and prioritization through resolution and follow-up communication
Support user and system access needs within Active Directory, including account maintenance, permissions, and related administrative tasks
Provide troubleshooting assistance for Windows 10 environments and other Microsoft-based technologies used across client systems
Work across a range of client setups and technical platforms, adapting support approaches to different infrastructure and operational requirements
Take full ownership of advanced support cases, coordinating with internal teams when needed to ensure thorough and accurate resolution
Contribute to service improvement efforts by documenting recurring issues, sharing technical knowledge, and identifying opportunities for more efficient support delivery

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Pia P&C Service Associate (Tier Ii)

This Long-term Contract position is ideal for someone who can manage service-rel...

Location

United States , Rochester

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong verbal and written communication skills with the ability to interact professionally across teams and external partners
experience handling inbound and outbound calls in a service-oriented or operations-focused environment
ability to work within multiple computer systems, websites, and digital tools with accuracy and efficiency
familiarity with insurance carrier processes, policy servicing, or claims-related support is preferred
skilled at identifying documentation gaps, resolving deficiencies, and keeping work organized through completion
effective planning and time-management abilities, including the capacity to balance changing priorities
exposure to Paychex or similar administrative platforms is helpful
ability to remain productive in a role that involves prolonged periods of sitting and computer use

Job Responsibility

Manage day-to-day service activity for property and casualty accounts, ensuring requests are handled accurately and within expected timelines
respond to incoming inquiries and place outbound calls to gather information, provide updates, and coordinate next steps with clients, partners, and insurance carriers
review documentation for completeness, identify missing items or deficiencies, and follow through to obtain the information needed for processing
use internal systems, online platforms, and related tools to update records, track progress, and maintain organized service documentation
coordinate with external carriers and internal stakeholders to support claim-related or policy service matters, including disability-related inquiries when applicable
assist with workflow planning and prioritization to keep multiple assignments moving efficiently in a high-volume environment
support activities involving Paychex and other business platforms as required for service execution and record accuracy
remain effective during extended periods of desk and computer work while maintaining consistent attention to detail and service quality

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

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Help Desk- Tier II

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