CrawlJobs Logo

Help Desk- Tier I

sparibis.com Logo

Sparibis

Location Icon

Location:
United States

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Location: 100% remote

Job Responsibility:

  • Answers specific questions about installation, operation, configuration, customization and usage of assigned products
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
  • Escalates complex problems to senior level contract support team members
  • Level II knowledge of hardware and/or software products required
  • Typically involves use of problem management database and help desk system
  • Must have strong communications skills and be able to communicate technical issues effectively
  • Other duties as assigned

Requirements:

  • Bachelor’s Degree required
  • 2+ years professional experience
  • Minimum of 5 years of experience as a Helpdesk Specialist with at least 2 years in multi-server environments, customer service experience, or equivalent training and experience
  • Must have or be able to obtain a Security clearance required up to Top Secret
  • Applicants must be able to obtain and maintain a Secret security clearance
  • United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance
  • Must be customer service oriented
  • Excellent verbal and written communication skills

Nice to have:

  • Experience with the access control processes and systems of ICAM (Identity, Credential, and access management)
  • Knowledge of cloud based containerized environments
  • Experience with NIPR environments
  • Sound understanding of Information Management and Cyber Security related processes and requirements (AR 25-2, NIST 8500.2, NIST SP 800-53/A, and NIST SP 37/A)
  • Experience with course management software Moodle is a plus
  • Experience with Devops software Gitlab is a plus
  • Experience with AWS (Amazon Web Services) cloud environment is a plus

Additional Information:

Job Posted:
December 12, 2025

Work Type:
Remote work
Icon
Sparibis - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Help Desk- Tier I

Help Desk Tier 2 - Senior

Provides Tier 2 desktop support to users for PC, server, mainframe applications,...
Location
Location
United States , Mountain View
Salary
Salary:
Not provided
aac.com Logo
AAC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have an active DOD Secret security clearance
  • Must have an active Security+ certification
  • Requires a bachelor’s degree and a minimum of ten years of IT experience, of which at least six years must be specialized in Tier 2 support
  • Additional education or experience may be substituted for some education/experience requirements
  • Required experience includes imaging of new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, mobile devices, printers), PC operating systems, (e.g., Windows 10/11, MacOS, iOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, and other standard end user managed tools and peripherals
  • ITSM ticketing system experience required (e.g., Remedy, ServiceNow)
  • Must have a positive and patient customer service attitude, and the ability to effectively communicate orally and in writing
  • Must be able to work independently and within a team
Job Responsibility
Job Responsibility
  • Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including operating systems, email, standard desktop applications, printers, mobile devices and other standard end user managed tools, HW, and peripherals
  • Images new computers using a standard-image as well as securely wiping hard drives
  • Provisions and de-provisions equipment and accounts in support of during end user on- and off- boarding
  • Documents, tracks, resolves, and reports on incidents and requests using the designated ticketing system
  • May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
  • Simulates or recreates user problems to resolve operating difficulties
  • Recommends systems modifications to reduce user problems
  • Maintains currency and high level of technical skill in field of expertise
  • Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2
  • Must be able to provide occasional surge and Battle Assembly Weekend support
  • Fulltime
Read More
Arrow Right

Help Desk Analyst

Service desk/call center position where second-line analysis and troubleshooting...
Location
Location
United States
Salary
Salary:
20.00 - 22.50 USD / Hour
imcva.com Logo
Innovative Management Concept
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Pursuant to a government contract, this specific position requires U.S. Citizenship
  • Ability to obtain a VA-designated, Low-Risk Background Investigation (BI)
  • High School Diploma or equivalent
  • 2-5 years’ experience in Help Desk/Tier 2 support required or equivalent experience
  • Proven experience in ongoing support of client-specific application systems
  • Experience and ability to export and manipulate data to create and support reports
  • Use ticketing software such as ServiceNow or ServiceDesk Manager with a thorough understanding of ITIL best practices
  • Support intermediate-level Microsoft Office core applications, Microsoft Internet Explorer, Microsoft SharePoint, Agile, Java, and Adobe Acrobat
  • Ability to support a fast-paced and agile learning environment
  • Exercise discretion and independent judgment when handling situational occurrences
Job Responsibility
Job Responsibility
  • Resolve tier 2 level application system inquiries, requests, and incidents
  • Transfer cases to other support groups and escalate to the next appropriate tier level when necessary
  • Handle high-volume ticket queue by supporting 50-100 tickets daily
  • Participate in all meetings
  • Responsible for preparing accurate documentation to support and maintain a working knowledge base of service desk processes
  • Responsive to action items to fulfill urgent internal/external requests
  • Subject Matter Expert for the application, functional user roles, and service desk processes and procedures
  • Support focus teams or specialized projects to promote rapid improvement turnaround
  • Responsible for handling varied customer requests, incidents, and problems with regard to the Veterans Benefits Management System (VBMS) application
  • Support the team process, participate in cross-functional teams, and identify areas of opportunity to improve customer satisfaction
  • Fulltime
Read More
Arrow Right

Help Desk Specialist

Location
Location
Salary
Salary:
Not provided
mmtsi.com Logo
M & M Technical Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2 years of professional experience
  • or 1 years of professional experience with a related Bachelors degree
  • Security+ Certified
  • Active Secret security clearance
Job Responsibility
Job Responsibility
  • Provide tier I support, answering phone calls from customers
  • Perform basic, First Call Resolution (FCR) incident resolution, incident document and entering clear and concise information into the Remedy ticketing system
  • Applying excellent working knowledge of PC software and hardware to provide multi-tiered customer support for network connectivity, VPN, software applications, desktop peripherals, network account management, and hardware related issues via email, phone, remote assistance tools, and desk-side assistance
  • Performs hardware diagnostics and coordinates repairs
  • Provide direct support to end users by supporting “how to” questions, troubleshooting, diagnosing and resolving issues in response to customer reported incidents
Read More
Arrow Right

Yardi Help Desk Support

We are seeking a detail-oriented and customer-focused Yardi Help Desk Support pr...
Location
Location
United States , Dallas
Salary
Salary:
Not provided
assetsoft.biz Logo
AssetSoft
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years’ experience providing technical support for Yardi Voyager, including troubleshooting, configuration, and user assistance
  • Proven hands-on experience with Yardi Voyager, with proficiency in Commercial and Residential modules
  • Strong understanding of property management operations, processes, and workflows
  • Excellent analytical, troubleshooting, and problem-solving skills with attention to detail
  • Strong written and verbal communication abilities, capable of explaining technical concepts to non-technical stakeholders
  • Ability to work independently, manage multiple priorities, and perform effectively in a fast-paced environment
  • Proficiency in documenting support cases, resolutions, and best practices
  • Familiarity with help desk ticketing systems and remote support tools
  • Candidates with a short notice period (one month or less) will be given preference
  • Bachelor’s degree in Information Technology, Computer Science, Business, or related field preferred
Job Responsibility
Job Responsibility
  • Log, prioritize, and manage incoming support tickets, ensuring timely updates and resolution in alignment with service level agreements (SLAs)
  • Deliver first-level technical and functional assistance, resolving common Yardi-related issues and escalating complex matters to higher support tiers with detailed documentation
  • Handle service requests, incidents, and inquiries in a timely and professional manner
  • Provide functional support and guidance on Yardi modules, including Commercial and Residential, ensuring accurate configuration, data integrity, and optimal system utilization
  • Escalate complex issues to higher-tier support or development teams, ensuring clear documentation and communication of troubleshooting steps
  • Assist in testing system configurations, patches, and upgrades before deployment
  • Maintain accurate records of all support activities in the ticketing system
  • Collaborate with cross-functional teams to identify recurring issues and recommend system/process improvements
  • Deliver user training and create knowledge base articles to enhance client self-service capabilities
  • Fulltime
Read More
Arrow Right

Help Desk Analyst II

We are on the lookout for a Help Desk Analyst II to join our team in the healthc...
Location
Location
United States , Dublin
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience in Android Development
  • Proficient in Cisco Technologies
  • Demonstrated expertise in Citrix Technologies
  • Proficiency in using and troubleshooting Mac Computers
  • Strong knowledge of Microsoft suite of products
  • Experience in managing Active Directory
  • Familiarity with Apple Devices
  • Solid understanding of Computer Hardware
  • Experience in Configuration Management
  • Skilled in Deployments
Job Responsibility
Job Responsibility
  • Efficiently manage and respond to user requests in the ticket queue
  • Maintain and update request categories within the ticketing tool and manage permissions
  • Perform updates to support automation and improve system workflows under supervision
  • Conduct account updates, password changes, and organizational unit assignments in active directory
  • Handle the creation, deactivation, and termination of user accounts, and manage group memberships in active directory
  • Escalate issues to administrators with Tier 3 or supervisor approval when necessary
  • Administer security badges and accounts in the Access Control system
  • Perform basic troubleshooting and support tasks, including account setup, deactivation, and user account changes
  • Provide basic troubleshooting for all communications platforms and escalate to admins when necessary, with appropriate approvals
  • Troubleshoot VPN/workstation connectivity issues and support the installation/setup of VPN software
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Help Desk- Tier II

Location: Alexandria, VA Monday-Friday from 7:00am-5:00pm EST; Years’ Experience...
Location
Location
United States , Alexandria
Salary
Salary:
Not provided
sparibis.com Logo
Sparibis
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be able to obtain and maintain a Public Trust security clearance
  • 3+ years professional experience providing Tier 2 Help Desk experience
  • Bachelor’s degree in information technology or equivalent experience
  • Must be able to be onsite in Alexandria, VA from 7:00am – 5:00pm EST Monday-Friday for project execution
  • Microsoft Teams Administrator Associate certification preferred
  • Experienced integrating UCC tools with Microsoft 365 and network systems
  • Experience supporting Microsoft 365 applications (Teams, VoIP)
  • Experience supporting Microsoft 365 applications (Outlook, Word, Teams, VoIP, Intune)
  • Experience with digital signage and UCC integrations
  • Must have experience coordinating A/V setup for events and board meetings
Job Responsibility
Job Responsibility
  • Provide Tier 2 Help desk support to end users and manage complex issues that require specialized knowledge and skills to troubleshoot and resolve issues related to software, hardware, and network systems
  • Leads architecture and support of unified communications (UCC) platforms and integrations
  • Will be responsible for integrating UCC tools with Microsoft 365 and network systems
  • Respond to ServiceNow tickets for workstation issues
  • Support Microsoft 365 applications (Teams, VoIP)
  • Support Teams meetings, webinars, and VoIP devices
  • Design and manage Teams Phone and VoIP infrastructure
  • Coordinate audio/visual setup for events and board meetings
  • Support digital signage and Teams Room devices
  • Manage endpoint provisioning using Intune
  • Fulltime
Read More
Arrow Right

Desktop Technician – Mid Level

Under general supervision, the Desktop Support Specialist provides friendly, cus...
Location
Location
United States , Orange
Salary
Salary:
Not provided
intrapc.com Logo
Intratek Computer, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2–3+ years of Tier 1–2 desktop or help desk experience in a Microsoft environment
  • Strong working knowledge of Microsoft Office Suite and Windows OS troubleshooting
  • Foundational understanding of Intune, Config Manager, and Active Directory
  • Excellent communication and interpersonal skills, with the ability to stay friendly, patient, and helpful under pressure
  • Self-motivated, curious, and eager to learn and grow into future IT roles
  • Team-oriented with a “roll up your sleeves” attitude—no “bare minimum” mentality
  • Must work on-site five days per week
  • Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience
Job Responsibility
Job Responsibility
  • Deliver exceptional customer service and technical support primarily over the phone, with some in-person assistance
  • Troubleshoot and resolve hardware, software, and connectivity issues, ensuring timely documentation in the ticketing system
  • Support and maintain Windows desktop environments, including Microsoft 365, Intune, Configuration Manager, and Active Directory
  • Perform computer imaging, upgrades, installations, and configuration changes
  • Assist with audiovisual setup and other technology needs for presentations and meetings
  • Participate in planning and implementing desktop-related projects, rollouts, and preventive maintenance
  • Coordinate third-party vendor support as needed
What we offer
What we offer
  • Medical benefits
  • Paid vacation
  • Paid holidays
  • 401K
  • Fulltime
Read More
Arrow Right
New

IT Help Desk Technician

Tech Tier 1 - Personnel filling this position are responsible for secure, accura...
Location
Location
United States , Newkirk
Salary
Salary:
21.00 USD / Hour
sevenclans.com Logo
7 Clans Casinos
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Basic understanding of desktop operating systems, various software applications and PC/Server/Network hardware
  • Resolving tickets within the customer SLAs
  • Providing Great Customer Service
  • Basic understanding of principles and theories of network systems and management
  • Basic understanding of Internet technologies and products
  • Basic understanding of electrical safety procedure
  • One year of college course work or one year providing end user support for desktop and application software, or one year installing, upgrading, and troubleshooting computer networks
  • Guest Service experience preferred, however not required
  • Must be at least 18 years of age
  • Must be able to provide all documents required to show the incumbent is eligible to work in the United States
Job Responsibility
Job Responsibility
  • Ensure reliable functionality of all information systems supporting each department
  • Install, test, and configure workstations, peripheral equipment, and software
  • Create and manage user and computer accounts to include assigning to appropriate groups
  • Install network cabling systems and equipment such as printers, network interface cards, and switches
  • Escalate or involve complex problems to appropriate Help Desk Tier 2, Help Desk Tier 3, or vendors for troubleshooting and resolution
  • Act as the initial contact for all end-users that need technical support
  • Provide technical network problem resolution to customer end-users by performing question / problem diagnosis and guiding users through step-by-step solutions
  • Answering the help desk phone, creating new tickets, updating existing tickets, and responding to tickets assigned as appropriate in a prompt manner to minimize impact to casino operations
  • Clearly communicate technical solutions in a user-friendly professional manner and assist Tier 2, Tier 3, and other team members as needed
  • Document with pertinent data all work performed within the designated trouble-ticket system
  • Fulltime
Read More
Arrow Right