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Sparibis Logo Sparibis · IT - Administration

Help Desk- Tier I

United States · Job Posted December 12, 2025
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Job Description

Location: 100% remote

Job Responsibility

  • Answers specific questions about installation, operation, configuration, customization and usage of assigned products
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
  • Escalates complex problems to senior level contract support team members
  • Level II knowledge of hardware and/or software products required
  • Typically involves use of problem management database and help desk system
  • Must have strong communications skills and be able to communicate technical issues effectively
  • Other duties as assigned

Requirements

  • Bachelor’s Degree required
  • 2+ years professional experience
  • Minimum of 5 years of experience as a Helpdesk Specialist with at least 2 years in multi-server environments, customer service experience, or equivalent training and experience
  • Must have or be able to obtain a Security clearance required up to Top Secret
  • Applicants must be able to obtain and maintain a Secret security clearance
  • United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance
  • Must be customer service oriented
  • Excellent verbal and written communication skills

Nice to have

  • Experience with the access control processes and systems of ICAM (Identity, Credential, and access management)
  • Knowledge of cloud based containerized environments
  • Experience with NIPR environments
  • Sound understanding of Information Management and Cyber Security related processes and requirements (AR 25-2, NIST 8500.2, NIST SP 800-53/A, and NIST SP 37/A)
  • Experience with course management software Moodle is a plus
  • Experience with Devops software Gitlab is a plus
  • Experience with AWS (Amazon Web Services) cloud environment is a plus
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