Help Desk- Tier I Jobs

Help Desk- Tier I

Sparibis

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Location: 100% remote

Job Responsibility:

Answers specific questions about installation, operation, configuration, customization and usage of assigned products
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Escalates complex problems to senior level contract support team members
Level II knowledge of hardware and/or software products required
Typically involves use of problem management database and help desk system
Must have strong communications skills and be able to communicate technical issues effectively
Other duties as assigned

Requirements:

Bachelor’s Degree required
2+ years professional experience
Minimum of 5 years of experience as a Helpdesk Specialist with at least 2 years in multi-server environments, customer service experience, or equivalent training and experience
Must have or be able to obtain a Security clearance required up to Top Secret
Applicants must be able to obtain and maintain a Secret security clearance
United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance
Must be customer service oriented
Excellent verbal and written communication skills

Nice to have:

Experience with the access control processes and systems of ICAM (Identity, Credential, and access management)
Knowledge of cloud based containerized environments
Experience with NIPR environments
Sound understanding of Information Management and Cyber Security related processes and requirements (AR 25-2, NIST 8500.2, NIST SP 800-53/A, and NIST SP 37/A)
Experience with course management software Moodle is a plus
Experience with Devops software Gitlab is a plus
Experience with AWS (Amazon Web Services) cloud environment is a plus

Additional Information:

Job Posted:
December 12, 2025

Work Type:

Remote work

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