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Our Heart of House Specialists play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g., kitchen, food and beverage) to support cleaning needs. Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.g., dish washing machines, hand wash stations), or transporting dishware across the hotel, these associates do whatever it takes to get the job done.
Job Responsibility
Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear
Report maintenance issues immediately to appropriate personnel (i.e., management or maintenance)
Receive deliveries, store perishables properly, and rotate stock
Ensure clean wares are stored in appropriate areas
Clean the dishwashing machine, including removing trash and spraying the inside of the machine, cleaning and unclogging the spray arms and jets, cleaning the outer surfaces of the machine and troubleshoot dishwasher malfunctions as required
Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink at the appropriate levels to clean dishes, ensuring the chlorine levels are between 50 and 100 parts per million and that the water temperature is sufficiently hot
Ensure water temperature, and chemical levels are appropriate to run the dishwashing machine, and complete proper documentation
Rack dirty items (silverware, plate ware, etc.)
Sort silverware with eating surfaces facing up into separate cylinders and wash/re-wash
Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing
Spray all racked items with hot water to loosen and remove food residue
Breakdown dirty bus tubs
Follow and ensure compliance with sanitation and cleaning procedures and pest control guidelines, reporting pest control issues to appropriate personnel
Empty trashcans, ensuring each can is clean, relined, and covered, and maintain dumpster area
Wash and disinfect kitchen and linen store room areas, tools, utensils and equipment
Clean and mop all areas in assigned departments (e.g., sink area, shelves and counters, tops of chemical bottles, outside of the dish machine, dish room door and walls, bus carts)
Clean and maintain sanitation areas and organize cleaning supplies including hanging up mops and brooms
Organize cleaning chemicals and supplies and ensure they are stored appropriately and kept separate from food products
Keep hand wash stations maintained (for example, supplied with soap, towels, step-on trashcan, gloves, and proper signage) and fully functional
Ensure proper and safe handling and storage of equipment, returning equipment to appropriate location
Support all co-workers and treat them with dignity and respect
Develop and maintain positive and productive working relationships with other employees and departments
Exchange information with other employees using electronic devices (e.g., earpieces, two-way radios, email, DECT Phones)
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS)
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines
Complete appropriate safety training and certifications to perform work tasks
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures
Follow company and department policies and procedures
Perform other reasonable job duties as requested by Supervisors