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Orchestrating a seamless operation of Fitness to Practise (FtP) hearings and meetings. Uphold our vital duty to protect the public and champion excellence in customer service, ensuring that every event concludes promptly and within budget.
Job Responsibility:
Lead your team with finesse, ensuring that every adjudication event adheres to NMC values, policies, and quality standards while navigating high-profile and varied challenges with confidence
Deliver up to 15 physical hearings, and 20 virtual hearings per day, using your event and people management skills to ensure safe and effective regulation for our registrants
Own your own caseload of Fitness to Practice substantive hearings and apply a robust threshold framework to ensure hearing readiness and resource efficiencies
Implement your negotiation and influencing skills to address escalations and practical issues swiftly, utilising your keen eye for detail and numerical analysis to find practical solutions
Working collaboratively, you will forge strong relationships both within and outside the department, collaborating on long-term projects that continuously elevate the quality of our adjudication events
Motivate and engage your team with your infectious can-do attitude, providing ongoing support, guidance, and policy-led management to ensure operational excellence and staff empowerment
Requirements:
Be a champion and advocate for the NMC's values and behaviour framework
Ability to thrive in a fast-paced environment, effortlessly managing high-volume workloads with rapid turnaround times while providing unwavering support to colleagues and event operations
Possess outstanding communication and collaboration skills, commanding respect and rapport with stakeholders across the spectrum, from key players to vulnerable individuals
Demonstrable experience of robust team management, adeptly handling absence, performance, and driving continuous improvement in service quality
Demonstrate a track record of delivering exceptional customer service and improving procedures to ensure optimal outcomes
Bring a solid understanding of collating and presenting data
What we offer:
30 days annual leave
Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
Life Insurance – 4 x current salary
Hybrid working
Enhanced Maternity and Paternity Leave
24 Hours Employee Assistance Programme
Cycle to Work Scheme
Perkbox membership
Subsidised restaurant in our Portland Place office