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As an M&S Opticians Hearing Aid Audiologist you will work closely with the Store Manager and team to raise awareness of our hearing services, helping to drive business growth. You will be an expert in a range of hearing aids, from world leading manufacturers to provide recommendations based on product knowledge, the customers level of hearing loss as well as their lifestyle. Maintaining the highest standards of clinical care, customer service, and aftercare, you will operate in line with national, local, and company policies and regulations.
Job Responsibility:
Provide expert diagnostic audiology assessments and rehabilitation services
Dispense hearing aids and ensure the highest standard of aftercare
Promote hearing services within M&S to build customer awareness and contribute to building the fast-growing business
Ensure compliance with HCPC, BSA, and BAA guidelines, as well as company policies and procedures
Deliver outstanding customer service while maintaining professionalism and ethical standards
Work collaboratively with the Store Manager and wider team to enhance the customer journey
Requirements:
HCPC registration is essential
Familiarity with HCPC, BSA, and BAA guidelines
Excellent communication and customer service skills
Strong clinical knowledge and ability to provide high-quality care
Self-motivated with a proactive approach to business growth
Exceptional time management and attention to detail
What we offer:
Opticians Colleague Discount
M&S Colleague Discount
Minimum 28 days’ holiday, pro rata for part time colleagues
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