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AnsibleHealth Inc. Logo AnsibleHealth Inc. · IT - Administration

Healthcare Technical Support

· Job Posted February 18, 2026
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Job Description

Ansible Health unites physicians, nurses, respiratory therapists, and tech experts from top institutions to revolutionize care for chronic disease patients. We combine elite clinical expertise with cutting-edge technology to deliver personalized, efficient care at scale. Our mission is to genuinely improve patient outcomes, not just optimize metrics.

Job Responsibility

  • Handle Tech Support requests filed by clinicians or patients from end to end
  • Manage and organize various project tools (e.g., GitLab, AzureDevOps, spreadsheets, bug trackers, documents)
  • Conduct Tech Calls for non-tech-savvy patients (mainly older adults) in the USA
  • Guide patients through Android tablet usage and confirm settings through Samsung Knox
  • Work with RPM devices to ensure they are connected and transmitting accurate data
  • Collaborate with Engineering Team and Program Managers to escalate and resolve issues
  • Assist clinicians and company support staff with technical issues
  • Run queries and check analytics using Azure’s CosmosDB or Device Analytics
  • Become extremely familiar with our proprietary app, tablets, RPM devices, and backend systems
  • Support clinical team with equipment setup and checking applied security policies
  • Present and take notes on Technical meetings, specifically on issues encountered and plans to resolve them

Requirements

  • Prior experience in a customer support role, such as Technical Support Specialist or Support Engineer
  • Expertise in Android Tablets, Samsung Knox Suite, and Knox Manage
  • Proficiency in managing Zoom Meetings and Zoom Phone
  • Familiarity with medical devices (e.g., Blood Pressure monitor, Pulse Oximeter)
  • Knowledge of Athenahealth preferred
  • Experience using issue tracking software and remote support tools (e.g., Gitlab, Azure DevOps) is a plus
  • Understanding of technology systems, particularly Google Workspace
  • Positive, enthusiastic attitude and excellent English language skills (C2 level)
  • Skilled in technical debugging techniques (e.g., analyzing metrics and logs on Azure)
  • Strong written and verbal communication, problem-solving skills, and detail-oriented
  • Ability to manage multiple priorities effectively
  • Healthcare setting experience advantageous
  • Maintain a reliable, high-speed internet connection

Nice to have

  • Knowledge of Athenahealth preferred
  • Experience using issue tracking software and remote support tools (e.g., Gitlab, Azure DevOps) is a plus
  • Healthcare setting experience advantageous

What we offer

  • Flexible PTO
  • HMO coverage
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