Healthcare Technical Support Job at AnsibleHealth Inc.

Technical Support Transplant Europe – Clinical Marketing

This role combines advanced technical application expertise with strong clinical...

Location

Spain

Salary:

Not provided

werfen

Expiration Date

Until further notice

Requirements

Advanced degree in Biomedical Sciences, Immunology, or related field
specialization in HLA / histocompatibility / transplant highly preferred
Minimum 5 years of experience in the IVD, transplant, or immunogenetics field, ideally in roles combining clinical, technical, and marketing responsibilities
Deep understanding of transplant diagnostics, HLA typing, antibody testing, and related workflows
Strong knowledge of clinical applications, assay interpretation, and lab operations
Experience with health economics, clinical evidence generation, and case study development is a plus
Proficient in complaint management systems and customer satisfaction testing
Excellent communication and relationship-building with clinical and scientific stakeholders
Ability to translate complex clinical and technical concepts into value-driven marketing and training strategies
Strategic thinker with operational agility

Job Responsibility

Act as second-level technical, scientific, and application support for the Transplant portfolio across all European affiliates
Manage complaint and non-complaint cases for all products within the Transplant portfolio
Provide technical assistance to support the completion of sales processes
Initiate and monitor corrective and preventive actions (CAPAs)
Maintain continuous communication with affiliates
Enhance customer support excellence by promoting best practices
Contribute to User Acceptance Testing (UAT) for new product releases
Provide clinical expertise and strategic guidance on the integration and use of Transplant solutions
Work closely with KOLs, affiliates, Scientific Affairs and Market Access to design and coordinate clinical studies
Establish, strengthen, and expand relationships with Key Opinion Leaders (KOLs) and scientific societies

Fulltime

Practice Support Manager

As a Support Manager, you will lead a technical support team to ensure the seaml...

Location

United States

Salary:

Not provided

Aledade, Inc.

Expiration Date

Until further notice

Requirements

4+ years of experience as a Technical Support Manager in a healthcare or technology setting
Strong leadership and communication skills, with an ability to collaborate and negotiate effectively with cross-functional partners
Experience leading a team and managing team performance
Demonstrated experience in a technical operations role with a deep understanding of Incident Management frameworks (e.g., ITIL)
Proven ability to define, implement, and manage SLAs
Hands-on experience with enterprise monitoring and alerting systems (e.g., Datadog, PagerDuty)
Experience creating and maintaining operational runbooks and documentation
Competency in healthcare data standards (e.g., HL7 SIU/ADT, HIPAA X12 837, or CCDA)
Proficiency in constructing new and complex SQL queries for troubleshooting and analysis
Proven experience using Python, AWS CLI, and Bash

Job Responsibility

Lead and Develop Support Team: Manage a team of Support Analysts and Specialists, overseeing their daily activities and promoting their professional development
Drive Performance and Accountability: Monitor Key Performance Indicators (KPIs) for the team, offering regular feedback and coaching to ensure continuous improvement and accountability
Foster Talent and Collaboration: Onboard, train, and mentor new and existing team members to cultivate a high-performing, cohesive, and collaborative team environment
Optimize Team Operations: Develop and implement tools to effectively monitor and manage team capacity and performance, ensuring optimal resource allocation and productivity
Monitor SLAs: Oversee Service Level Agreements (SLAs) for troubleshooting issues, ensuring alignment with daily operational practices and standards
Own Incident Management Lifecycle: Manage the complete life cycle of incident management, from initial alert through resolution and post-mortem analysis, guaranteeing timely remediation and transparent communication with all stakeholders, including practice teams
Develop and Operationalize Runbooks: Create and maintain detailed runbooks for recurring issues and establish standard operating procedures to promote consistent and efficient incident response
Optimize Monitoring Systems: Utilize and refine monitoring tools such as Datadog and PagerDuty to proactively detect and mitigate potential issues before they impact our operations
Lead High-Priority Incident Resolution: Facilitate high-priority incident resolution calls, guiding cross-functional teams in swiftly addressing and resolving issues
Serve as a Point of Escalation: Act as the escalation point for the support team, addressing complex technical issues that require in-depth knowledge of our applications, Tableau, and data interfaces

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

Health Services Support Agent

Join a global leader in insulin delivery and diabetes technology. We design, man...

Location

Portugal , Porto

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent, verbal and written, in Italian and English
Strong customer service skills with a focus on empathy and problem-solving
Experience in technical support or healthcare-related fields is preferred
Ability to manage multiple tasks and work effectively in a fast-paced environment
Excellent communication skills and attention to detail

Job Responsibility

Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

What we offer

Be part of a multicultural, welcoming team that values your ideas and growth
Work from our office in Porto, one of Europe’s most vibrant cities
Opportunities to develop professionally and gain experience with cutting-edge tech products
Enjoy a supportive environment where your work truly makes a difference
Relocation package included
Your flight is on us – we’ll get you safely to Portugal
Warm welcome at the airport and help to settle in
Comfortable accommodation in shared apartments
Free Portuguese lessons to get you speaking like a local
Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

Fulltime

Health Services Support Agent

Join a global leader in insulin delivery and diabetes technology. We design, man...

Location

Portugal , Porto

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent, verbal and written, in French and English
Strong customer service skills with a focus on empathy and problem-solving
Experience in technical support or healthcare-related fields is preferred
Ability to manage multiple tasks and work effectively in a fast-paced environment
Excellent communication skills and attention to detail

Job Responsibility

Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

What we offer

Be part of a multicultural, welcoming team that values your ideas and growth
Work from our office in Porto, one of Europe’s most vibrant cities
Opportunities to develop professionally and gain experience with cutting-edge tech products
Enjoy a supportive environment where your work truly makes a difference
Relocation package included
Your flight is on us – we’ll get you safely to Portugal
Warm welcome at the airport and help to settle in
Comfortable accommodation in shared apartments
Free Portuguese lessons to get you speaking like a local
Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

Fulltime

Solutions Analyst

As a Solutions Analyst, you are responsible for the delivery and management of t...

Location

United States

Salary:

58000.00 - 63000.00 USD / Year

PointClickCare

Expiration Date

Until further notice

Requirements

1-2 years of SaaS support experience, Technical Support, and or Operations Support environment
Understanding of clinical workflows in long term care or medical facilities (preferred, not required)
Strong understanding of business workflows and processes within SaaS or enterprise applications
Proven problem-solving skills and the ability to manage customer expectations
Excellent written and verbal communication skills
Comfortable in fast-paced, high-demand environments
Quick learner with strong technical aptitude
detail-oriented, analytical, patient, and an active listener
Experience collaborating with cross-functional technical teams (e.g., Product, Engineering, QA)
Experience supporting and troubleshooting web-based SaaS applications

Job Responsibility

Provide empathetic, high-quality support to clients managing, configuring, and using our clinical applications
Develop deep expertise in our cloud-based software to support clinical workflows and patient care in long-term care settings
Troubleshoot technical issues through log analysis, research, and problem recreation
Collaborate cross-functionally to ensure customer satisfaction and timely issue resolution
Leverage and contribute to the internal knowledge base to improve support efficiency
Consistently meet or exceed service delivery standards and key performance indicators (KPIs)
Accurately document customer interactions, investigative steps, and resolutions using our help desk ticketing system
Be available to work weekdays from 11 AM to 8 PM EST, with occasional overtime, weekend, holiday, and on-call shifts as required

What we offer

Benefits starting from Day 1
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition

Fulltime

Practice Support Analyst - Application Support

In this role, you will provide technical assistance to the Aledade App users (in...

Location

United States , Remote; Seattle; Phoenix; Albuquerque

Salary:

Not provided

Aledade, Inc.

Expiration Date

Until further notice

Requirements

Minimum of two year’s experience in troubleshooting Application issues in healthcare settings
Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA (understand what they are used for and transmission method)
Demonstrate ability in navigating AWS S3 folders
Demonstrate basic analytical thinking, problem solving, and customer service skills (professional verbal and written communication skills (clear and concise), active listening, patience, positive language usage, handle complaints professionally, empathy)
Demonstrate characteristics of a team player
Demonstrate ability to accept constructive feedback and adapt to a change that lead to positive self-improvements
Associate Degree

Job Responsibility

Assist users via chat to solve technical problems with predefined steps
Triage incomplete tickets
Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group, such as App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc
Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

Product Support Specialist

We are looking for a skilled Product Support Specialist to join our team in Marl...

Location

United States , Marlton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree or 6–10 years of relevant experience, or an equivalent combination of education and experience
proficiency in AutoCAD
experience with Configura and Worksheet preferred
strong understanding of furniture systems, finishes, materials, and specifications
demonstrated ability to manage multiple projects with attention to detail and organizational skills
effective communication skills, with the ability to convey design concepts clearly
self-motivated and capable of meeting deadlines independently while solving complex problems
familiarity with furniture specifications in corporate, healthcare, and education environments
strong analytical and mathematical skills to interpret technical documents and develop accurate designs

Job Responsibility

Design accurate 2D and 3D layouts for furniture projects, ensuring all specifications are met
update and revise designs as project requirements evolve
specify products across multiple furniture lines, demonstrating expertise in product codes and applications
work collaboratively with team members to propose design solutions, recommend value engineering options, and optimize layouts
maintain deep knowledge of furniture systems, materials, finishes, and specifications to ensure high-quality output
communicate effectively with stakeholders to present design concepts and address technical inquiries
manage multiple projects simultaneously, ensuring deadlines are met and client expectations are exceeded
interpret technical documents, diagrams, and schedules to provide accurate and comprehensive design plans
stay current with new and existing furniture product lines to offer innovative solutions
utilize AutoCAD and other design software to create detailed renderings and layouts

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Healthcare Assistant

Healthcare Assistant role within a pioneering independent provider of NHS ophtha...

Location

United Kingdom , London

Salary:

27000.00 GBP / Year

ACES Eye Clinic

Expiration Date

Until further notice

Requirements

Previous experience within optical or healthcare environment
Exceptional communication and presentation skills
Ability to absorb and convey highly technical information
Adaptable with a flexible approach to work
Excellent time management skills and ability to prioritise tasks
A confident and professional individual who has fantastic organisational skills
Professional telephone manner
Demonstrate confidentiality, integrity and discretion

Job Responsibility

Pre-operative testing
Patient discharging
Co-ordinating patient flow
Assisting the surgeon during consent appointments and treatments
Undertaking the role of HCA in IOL theatre
Actively participating in the end of treatment day activities
Reporting untoward incidents

What we offer

No nightshift and No on-call
State of the art, modern working environment
29 days’ annual leave per year
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eyewear and sunglasses
Generous friends and family discount scheme
Ongoing training and development opportunities

Fulltime

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Healthcare Technical Support

Job Description

Job Responsibility

Requirements

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