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This position offers the opportunity to work independently in the field while remaining closely connected to a collaborative, remote healthcare operations team. The Healthcare Site Visit Coordinator supports provider organizations by conducting in-person site visits, reinforcing compliance with Medicaid program requirements, and building strong, professional provider relationships across an assigned Dallas-area territory. The role blends face-to-face provider engagement with remote documentation, reporting, and coordination responsibilities. Success in this position requires strong self-management, comfort with daily travel, and the ability to operate independently while contributing to a distributed team environment.
Job Responsibility:
Serve as a remote field representative managing and servicing an assigned Dallas-area territory
Conduct scheduled and unscheduled face-to-face visits with healthcare providers
Assess, reinforce, and document compliance with Medicaid policies and procedures
Travel daily within the assigned territory, up to three hours in each direction from home
Utilize internal systems, reports, and tracking tools to manage workload and territory coverage
Maintain current working knowledge of Medicaid policies, internal processes, and provider resources
Accurately document visit outcomes, findings, and follow-up actions
Monitor personal performance, workflow, and productivity to meet program expectations
Establish and maintain positive, professional relationships with providers, peers, and internal teams
Participate in remote trainings, workgroups, and collaborative initiatives
Meet all contractual and program obligations while representing the program professionally within the provider community
Requirements:
Strong knowledge of state Medicaid programs and provider policies
Experience in provider-facing, healthcare support, or compliance-related roles
Excellent verbal and written communication skills
Ability to work independently and self-monitor performance
Proven time management and territory organization skills
Independent decision-making and problem-solving capabilities
Proficiency in Microsoft Word, Excel, and Outlook
Experience using Adobe Acrobat and managing digital documentation
Comfort collaborating cross-functionally within a remote team
Experience with travel and expense tracking or reimbursement processes
Reliable personal vehicle and willingness to travel extensively within the territory
Nice to have:
Medicaid, healthcare compliance, or provider relations background
Field-based roles involving site visits, audits, or provider education
Experience working remotely while supporting geographically dispersed providers