Healthcare Operations Support Specialist - Mental Health

We are looking for a detail-oriented Operations Support Specialist to help support the back-office operations of a growing mental health practice group. This is a hybrid role, with remote work flexibility and a requirement to come into our Bethesda, MD office at least two days per week. This role is primarily focused on monitoring billing escalation concerns and following up on unresolved account issues so that clinical teams and patients have a clearer, easier process for getting billing concerns addressed. The primary billing work is handled by our remote billing team; this role helps track escalated issues, confirm follow-up, identify delays, organize reports, and make sure unresolved items are moved toward resolution. The ideal candidate is organized, reliable, comfortable working with Excel and data, able to work independently, and takes ownership of assigned tasks until they are completed or appropriately escalated.