Healthcare Office Services Representative Job at Robert Half (Santa Cruz)

Client Services Representative – Mental Health Services

This role serves as the first point of contact for clients, guests, and staff en...

Location

United States , Saint Petersburg

Salary:

18.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

Medical, healthcare, or behavioral health office experience required
Strong customer service and communication skills
Experience working with upset, emotional, or high-needs individuals preferred
Comfortable in a high-volume front desk and phone environment
Ability to multitask and remain organized throughout the day
Experience with scheduling systems, EMR/EHR platforms, or medical office operations is a plus

Job Responsibility

Welcome and check in clients, guests, and staff in a friendly and detail oriented manner
Answer incoming calls and direct calls appropriately
Schedule, confirm, and follow up on appointments
Make outbound calls to clients regarding appointments and messages
Collect payments, issue receipts, and balance cash drawer
Update client information accurately in the system
Support clinical staff to maintain smooth client flow throughout the day
Assist with follow-up on pending client concerns or issues
Distribute and collect client satisfaction surveys
Complete data entry and documentation within Avatar system

What we offer

Mileage reimbursement for travel during the workday
Medical, vision, dental, life and disability insurance (for contract/temporary professionals)
401(k) plan (for contract/temporary professionals)

Fulltime

Patient Access Services Representative - TMCOne - Call Center

SUMMARY: Assists medical care givers with patient management, tracking and monit...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

High School diploma or General Education Degree (GED), completion of vocational medical office training desired, or an equivalent combination of relevant education and experience
Preferred one (1) year of medical office and/or hospital experience to include healthcare eligibility and benefit analysis or scheduling experience for diagnostic testing and/or surgery
Some positions may require certification as a Medical Assistant (CMA)
Knowledge of office management practices, including billing and scheduling within healthcare
Knowledge of basic computer familiarity and experience and the ability to operate basic office equipment
Knowledge of patient care protocols and practices
Knowledge of general patient care practice, methods and regulations
Skill in evaluating patient's needs or following up with a care-giver and then providing follow up support to patients
Skill in scheduling appointments and referrals
Ability to read or listen and comprehend simple instructions, short correspondence, and memos

Job Responsibility

Assists medical care givers with patient management, tracking and monitoring requirements
Answers phones, pre-screens using appropriate triage skills, within allowable parameters calls in prescription re-fills, calls patients with test results and schedules patients for next appointments
Perform extensive centralized scheduling, insurance verification, referral, billing and payment posting responsibilities
Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff
adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication
Collects deposits or deductibles and advises patient or guarantor of insurance benefits and anticipated cost estimates
ensures that cash handling follows corporate policies
Ensures completion of financial documentation in accordance with TMCH's credit and collection policies
Explains all necessary compliance forms and obtains patient signature as required for regulatory agencies
Performs medical necessity screening and ensures compliance with system requirements

Fulltime

Patient Financial Services Representative I

The Patient Financial Services Representative (PFSR) serves as the first point o...

Location

United States , Aventura

Salary:

Not provided

Memorial Healthcare System

Expiration Date

Until further notice

Requirements

High School Diploma or Equivalent (Required)
No experience required
One (1) year of related hospital, medical office, or customer service experience preferred

Job Responsibility

Explains polices including all regulatory and financial consent forms
secures all required signatures
May perform patient discharge functions including review of after visit summary, future appointment scheduling, and referrals
Interviews patients and guarantors to obtain all necessary information
May confirm physician and prescription orders ensuring accuracy
May schedule walk-in appointments
Collects patient out-of-pocket responsibility per collection guidelines
Provides patient estimates as requested
Prepares and balances a daily deposit
Provides exceptional customer service

Fulltime

Patient Access Services Representative

Patient Access Services Representative- Wyatt GI Job Category Clerical Schedule ...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

High School diploma or General Education Degree (GED)
completion of vocational medical office training desired
or an equivalent combination of relevant education and experience
Preferred one (1) year of medical office and/or hospital experience to include healthcare eligibility and benefit analysis or scheduling experience for diagnostic testing and/or surgery
Some positions may require certification as a Medical Assistant (CMA)
Knowledge of office management practices, including billing and scheduling within healthcare
Knowledge of basic computer familiarity and experience and the ability to operate basic office equipment
Knowledge of patient care protocols and practices
Knowledge of general patient care practice, methods and regulations
Skill in evaluating patient's needs or following up with a care-giver and then providing follow up support to patients

Job Responsibility

Assists medical care givers with patient management, tracking and monitoring requirements
Answers phones, pre-screens using appropriate triage skills, within allowable parameters calls in prescription re-fills, calls patients with test results and schedules patients for next appointments
Perform extensive centralized scheduling, insurance verification, referral, billing and payment posting responsibilities
Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff
adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication
Collects deposits or deductibles and advises patient or guarantor of insurance benefits and anticipated cost estimates
ensures that cash handling follows corporate policies
Ensures completion of financial documentation in accordance with TMCH's credit and collection policies
Explains all necessary compliance forms and obtains patient signature as required for regulatory agencies
Performs medical necessity screening and ensures compliance with system requirements

Fulltime

Patient Access Services Representative

Patient Access Services Representative - TMCOne - Vail Cardiology

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

High School diploma or General Education Degree (GED), completion of vocational medical office training desired, or an equivalent combination of relevant education and experience
Preferred one (1) year of medical office and/or hospital experience to include healthcare eligibility and benefit analysis or scheduling experience for diagnostic testing and/or surgery
Some positions may require certification as a Medical Assistant (CMA)
Knowledge of office management practices, including billing and scheduling within healthcare
Knowledge of basic computer familiarity and experience and the ability to operate basic office equipment
Knowledge of patient care protocols and practices
Knowledge of general patient care practice, methods and regulations
Skill in evaluating patient's needs or following up with a care-giver and then providing follow up support to patients
Skill in scheduling appointments and referrals
Ability to read or listen and comprehend simple instructions, short correspondence, and memos

Job Responsibility

Assists medical care givers with patient management, tracking and monitoring requirements
Answers phones, pre-screens using appropriate triage skills, within allowable parameters calls in prescription re-fills, calls patients with test results and schedules patients for next appointments
Perform extensive centralized scheduling, insurance verification, referral, billing and payment posting responsibilities
Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff
adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication
Collects deposits or deductibles and advises patient or guarantor of insurance benefits and anticipated cost estimates
ensures that cash handling follows corporate policies
Ensures completion of financial documentation in accordance with TMCH's credit and collection policies
Explains all necessary compliance forms and obtains patient signature as required for regulatory agencies
Performs medical necessity screening and ensures compliance with system requirements

Fulltime

Patient Access Services Representative

Patient Access Services Representative - TMCOne - Wyatt Cardiology. Job Category...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

High School diploma or General Education Degree (GED)
completion of vocational medical office training desired
or an equivalent combination of relevant education and experience
preferred one (1) year of medical office and/or hospital experience to include healthcare eligibility and benefit analysis or scheduling experience for diagnostic testing and/or surgery
some positions may require certification as a Medical Assistant (CMA)
knowledge of office management practices
including billing and scheduling within healthcare
knowledge of basic computer familiarity and experience and the ability to operate basic office equipment
knowledge of patient care protocols and practices
knowledge of general patient care practice

Job Responsibility

Assists medical care givers with patient management
tracking and monitoring requirements
answers phones
pre-screens using appropriate triage skills
calls in prescription re-fills
calls patients with test results
schedules patients for next appointments
performs extensive centralized scheduling
insurance verification
referral

Fulltime

Dental Patient Services Representative

WESTSIDE IS LOOKING FOR Dental Patient Services Representatives! JOIN THE TEAM T...

Location

United States , Wilmington

Salary:

Not provided

Westside Family Healthcare Inc

Expiration Date

Until further notice

Requirements

High school diploma or GED
One year of work experience in customer service
Six months of experience using Microsoft Office software

Job Responsibility

Greet all patients
Distribute 'New Patient' and 'Health History' forms to new patients and assist with completion if needed
Register and update current information in Dentrix, with proper spelling and verified information
Verify patient's insurance eligibility with the insurance carrier
Collect co-pays and enter payment into Dentrix and provide payer with a receipt at time of transaction
Tie out daily payments received between Daily Deposit Sheet and payments in drawer
Diligently manage schedule, adhering to the providers' templates
Contact referrals to setup appointments
Assist in resolving any scheduling problems or rescheduling patients when needed
Complete appointment reminder phone calls

What we offer

medical insurance
dental insurance
vision insurance
life and disability insurance
401(k) retirement plan with a match
supplemental insurances
generous PTO package
work/life balance

Fulltime

Outbound Patient Services Representative

The Outbound Appointment Setting Navigator (Base and Bonus) is responsible for d...

Location

United States , McDonough

Salary:

Not provided

Aylo Health

Expiration Date

Until further notice

Requirements

High School graduate or equivalent required
3+ years of Contact Center or Customer Service experience required
Entry level working knowledge of Microsoft Office Suite required (Outlook and MS Word)
Ability to sit and talk for extended periods of time (up to 8 hours at time)
Ability to continually use of fingers for operating telephone, writing and computer entry and hear normal conversation by phone

Job Responsibility

Makes outbound patient calls in an effort to set a variety of medical appointments per day while providing a high level of quality patient care and customer service at all times
Interacts with callers in a prompt, pleasant, and helpful manner
Determines needs of callers and provides instructions/directions as needed
Schedules and/or reschedules appointments for patient office visits and procedures
Collaborate with different offices to drive resolution for patient/caller
Supplies callers with adequate and accurate information such as addresses and provider information
Coordinates urgent patient requests, reports problems or irregularities to Contact Center Leader
Collects and records accurate patient information in CRM
Assist callers with questions regarding patient appointments or cancellation requests
Meets or exceeds quality and productivity standards as set by the Contact Center Leader

What we offer

Medical insurance with prescription drug coverage
Dental insurance
Vision insurance
Company-paid child care
Company-paid basic life insurance
401(k) with company match
Dependent Care Flexible Spending Account
Healthcare Flexible Spending Account

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Healthcare Office Services Representative

Job Description

Job Responsibility

Requirements

What we offer

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