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Specializes in identifying, developing, and closing opportunities with new customers that deliver incremental profitable growth and positive customer experiences for Rackspace's multi-cloud solutions in the healthcare sector. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues.
Job Responsibility:
Specializes in identifying, developing, and closing opportunities with new customers
Owns and develops customer relationships
Leverages subject matter experts and provides solutions aligned with business-unit priorities
Responsible for the full sales cycle
Utilizes industry knowledge to differentiate Rackspace
Builds deep relationships with strategic customers and prospects
Engages with C-suite executives
Plans and executes pursuit and win strategies for specified opportunities
Leads account reviews
Provides support to ensure successful development and implementation of strategic account plans
Guides customer satisfaction, account retention and growth
Develops strong relationships with executives and influencers
Owns forecasting and account planning
Leads a defined sales process for all Rackspace solutions
Cultivates new business opportunities
Meets with qualified leads to better understand customer needs and provide proposals
Leads efforts to create proposal for solution to prove value add
Leads the negotiation, closure, and documentation of customer renewals
Works with Customer Success Manager to invest in higher service levels and to identify and pursue opportunities for upgrades, cross-selling, and upselling
Creates advocates out of customers
Utilizes and updates CRM tools to track all pertinent account information and sales progress
Requirements:
High School Diploma or regional equivalent required
Bachelor's Degree required, preferably in field related to role
8 - 11 years of experience in the field of role required
Advanced knowledgeable in professional sales training and sales process
Advanced understanding of the processes, procedures and systems used to accomplish the work
Advanced knowledge of Rackspace product portfolio, strategy, competitors, and customers
Analytical Skills
Buying Process Skills
Client/Customer Service
Data-driven Decision Making
Leadership
Negotiation Skills
New Account Acquisition Skills
People Management
Public Speaking
Presentation Building
Quality Assurance
Sales Lead Generation Skills
Sales Management
Sales Operations Management
Domestic/international travel required, greater than 50%
Willing to regularly commute into Boston or NYC for client facing purposes
What we offer:
Internal learning department (Rackspace University®) provides training and development
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