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Healthcare Experience Analyst

United States, Eden Prairie · Job Posted March 01, 2026
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Job Description

This role is responsible for shaping, enhancing, and advocating for the end-to-end consumer experience across digital and telephonic channels within pharmacy benefit and healthcare services. Leverage Voice-of-the-Customer insights, operational data, and market research to identify experience gaps and define strategic improvements aligned to business priorities.

Job Responsibility

  • Lead experience analytics and research by analyzing Voice of Customer data, surveys, market research, and operational insights to identify consumer pain points and improvement opportunities
  • Define measurable success metrics to evaluate outcomes and effectiveness of experience initiatives, supporting retention, satisfaction, and growth
  • Partner cross-functionally with senior leaders across Operations and Capability teams to align experience strategies with annual and long-term business objectives
  • Translate consumer needs into clear business and system requirements, developing data-driven business cases aligned to P& L priorities
  • Design and optimize end-to-end consumer experiences across channels to ensure seamless, consistent interactions
  • Visualize and communicate complex journeys, insights, and recommendations through presentations, journey maps, and process documentation tailored to diverse stakeholder audiences

Requirements

Proven experience in consumer/user experience design/research and/or architecture

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

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