Healthcare Efficiency (Lean) Specialist

• Leads development and proper scoping of project A3s
• Partners with A3 teams, analysts, and other contributors to establish accurate baselines
• Facilitates identification of countermeasures and evaluates impact over time
• Advises on change management approaches and collaborates to measure adoption and success
• Iteratively refines countermeasures to ensure outcome optimization
• Summarizes and communicates A3 findings and improvements
• Works with leaders to share results, build buy‑in, and demonstrate value
• Monitors improvements longitudinally to ensure sustainability
• Executes escalation plans when milestones, timelines, or project outcomes are at risk
• Partners with clinician leaders to identify and engage all relevant stakeholders
• Works with initiative Process Owners to align cross-functional teams around shared goals
• Identifies team dynamics that may hinder progress and escalates concerns appropriately
• Coaches project leaders on effective team‑orientation and collaborative practices
• Leads problem analysis sessions, root cause identification, and structured problem solving
• Communicates progress, risks, and critical issues to stakeholders and leadership
• Anticipates and evaluates the return on investment for all improvement initiatives
• Performs needs assessments with diverse stakeholder groups
• Identifies operational inefficiencies, waste, and workflow barriers
• Refines problem definitions to avoid scope creep and maintain project focus
• Develops a deep understanding of factors influencing clinician well‑being
• Creates and maintains tools such as standard work, checklists, roadmaps, and job aids that support the adoption and sustainability of process improvements
• Serves as an internal consultant, driving operational efficiency and consistency
• Works with initiative committee chairs (A3 Owners) to design and run highly effective meetings
• Advises the Physician Well‑Being Council and related committees on prioritization and process strategy
• Contributes to the design and planning of new initiatives to maximize impact
• Prepares content for newsletters and communications
• Presents project outcomes at departmental, facility, and systemwide meetings
• Collaborates with members on scholarly articles and research initiatives
• Participates in monthly system Lean meetings to build relationships and maintain alignment
• Engages with executive Lean leadership for mentoring and ongoing development
• Performs additional responsibilities as assigned
• Adheres to all policies, standards of work, and code of conduct

• Bachelor’s degree in Business Administration/Management, Engineering, Health Administration, or Health Science
• Minimum 5 years of professional work experience
• Minimum 3 years of experience in a healthcare environment
• Experience managing others (formally or informally
• direct reports not required)
• Minimum 2 years leading process improvement initiatives within healthcare organizations
• Demonstrated expertise with Lean/Quality Improvement methodologies (e.g., PDSA, Visual Management, Check Sheets, Histograms, Pareto Charts, Run Charts, Leading/Lagging Measures, Fishbone/Cause & Effect Diagrams, Standard Work)
• Experience coaching and mentoring individuals or teams toward development and improved performance
• Strong presence with the ability to quickly establish credibility across all organizational levels
• Proven ability to influence positive and sustainable change across functional areas
• Skill in partnering with operational leaders to gather, interpret, and present data succinctly
• Ability to formulate actionable, prioritized plans aligned with organizational strategy
• Highly organized, disciplined, persistent, and capable of navigating and overcoming complex barriers
• Creative problem‑solving abilities, with initiative to lead and manage change effectively
• Intermediate proficiency in Microsoft Excel, Word, and PowerPoint

CSSBB – Six Sigma Black Belt highly preferred (strongly encouraged)