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Healthcare Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Minneapolis

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are offering a long-term contract employment opportunity for an experienced Healthcare Customer Service Representative to join our team. Our industry is healthcare and the role will be fully remote. As a Customer Service Representative, you will be supporting Care Delivery Organizations and assisting a large patient base.

Job Responsibility:

  • Fielding inbound calls from patients and addressing their inquiries about eligibility and authorizations
  • Accurately documenting all patient interactions and information
  • Providing exceptional customer service at all times
  • Efficiently handling data entry tasks and order entry operations
  • Corresponding with patients via email as needed
  • Scheduling appointments for patients
  • Managing both inbound and outbound calls to resolve patient issues
  • Utilizing Microsoft Excel and Word for various administrative tasks
  • Navigating through health care audits, specifically those related to Medicare and Medicaid
  • Familiarity with the Centers for Medicare & Medicaid Services (CMS) procedures and guidelines
  • Ensuring strict adherence to HIPPA regulations and other privacy laws

Requirements:

  • Must have Medicaid call center experience within the last 2 years
  • Prior experience in call center customer service
  • Strong customer service skills
  • Expertise in data entry
  • Ability to handle email correspondence effectively
  • Proficiency in managing both inbound and outbound calls
  • Proficiency in Microsoft Excel
  • Proficiency in Microsoft Word
  • Experience in order entry
  • Ability to schedule appointments efficiently
  • Experience in health care audits, particularly Medicare and Medicaid
  • Knowledge of Centers for Medicare & Medicaid Services (CMS) standards and regulations
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 25, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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