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Brook-St Hiredonline Logo Brook-St Hiredonline · Customer Service

Healthcare Customer Service Advisor

United Kingdom, Cheadle 28000.00 GBP / Year · Job Posted April 24, 2026
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Job Description

Job Title: Client Care Coordinator Location: Cheadle Salary: £28,000 Overview We are seeking a highly professional and detail-oriented Client Care Coordinator to join our team within a private hospital setting. This is a pivotal role, responsible for delivering a seamless, discreet, and high-quality experience for clients from initial enquiry through to treatment. You will advise on treatments, costs and timescales.

Job Responsibility

  • Deliver an exceptional, personalised client experience from first contact
  • Manage a high volume of enquiries with accuracy, efficiency, and professionalism
  • Coordinate effectively with clinical and administrative teams to ensure a seamless journey
  • Maintain meticulous client records in line with GDPR and clinical governance standards

Requirements

  • Proven experience in a fast-paced, client-facing or private healthcare environment
  • Exceptional communication skills with the ability to build trust quickly
  • Highly organised, with strong attention to detail and the ability to prioritise effectively
  • Professional, resilient, and confident handling sensitive situations
  • Soft sales / Account management
  • Comfortable working to targets or performance standards
  • Call Centre experience
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