Healthcare Call Center Representative

• Respond to incoming calls promptly, ensuring each caller is treated with care and respect
• Accurately route calls to the appropriate departments or individuals based on the caller's needs
• Monitor and respond to emergency codes, alarms, and life safety events, ensuring swift and effective action
• Make emergency announcements while adhering to established protocols and maintaining composure
• Utilize telecommunications systems and software proficiently to manage call operations effectively
• Maintain confidentiality and demonstrate cultural sensitivity when communicating with diverse patient populations
• Ensure proper use of communication tools to facilitate understanding and collaboration within the healthcare environment
• Handle high call volumes, averaging 300+ calls per shift, while maintaining a positive and detail-oriented attitude
• Escalate issues or concerns when necessary to ensure patient safety and satisfaction

• Minimum of one year of experience in a customer service role, preferably in a call center setting
• Strong communication skills with the ability to listen, assess, and address caller needs effectively
• Proficiency in managing multi-line switchboards and other telecommunications systems
• Familiarity with call center operations and best practices
• Ability to remain calm and composed in high-pressure situations, particularly during emergencies
• Exceptional organizational skills and attention to detail
• Commitment to maintaining patient confidentiality and adhering to healthcare regulations

Previous experience in the healthcare industry is preferred but not required

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan