Healthcare Call Center Representative

• Manage incoming calls efficiently, ensuring timely and accurate handling of inquiries
• Utilize telecommunications systems and software platforms to route calls effectively and maintain communication standards
• Respond promptly to emergency codes and alarms, initiating necessary actions to ensure safety
• Make emergency announcements clearly and concisely in critical situations
• Apply communication tools and techniques to foster understanding and collaboration across diverse patient populations
• Uphold confidentiality and professionalism in all interactions to protect sensitive information
• Maintain knowledge of multiple IT applications relevant to the role
• Deliver excellent customer service by assessing caller needs and providing appropriate resolutions
• Handle high call volumes, averaging over 300 calls per shift, with a focus on efficiency and kindness
• Collaborate with team members to ensure seamless communication and support during emergencies

• Minimum of one year of experience in a customer service environment
• Strong proficiency in handling multi-line switchboards and managing high call volumes
• Familiarity with inbound call center operations and best practices
• Exceptional communication skills to interact with diverse patient populations
• Ability to remain calm and focused in high-pressure or emergency situations
• Adept at using telecommunications systems and IT applications
• Commitment to maintaining confidentiality and professionalism at all times

Previous experience in the healthcare industry is preferred

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan