Healthcare Call Center Representative Job at Robert Half (Tacoma)

Healthcare Call Center Representative

We are looking for a dedicated Healthcare Call Center Representative to join our...

Location

United States , Phoenix

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least one year of experience in a customer service environment
Strong knowledge of multi-line switchboard operations
Experience in handling inbound calls in a call center setting
Excellent communication skills with the ability to listen and assess caller needs
Ability to remain calm and focused in high-pressure situations
Proficiency in using multiple IT applications and telecommunications platforms
Commitment to maintaining confidentiality and professionalism in all interactions

Job Responsibility

Respond promptly to all incoming calls, ensuring each caller receives courteous and efficient service
Operate and maintain proficiency in telecommunications hardware, software, and relevant IT systems
Address emergency situations by initiating appropriate responses to safety alarms and codes
Deliver emergency announcements with clarity and urgency when required
Utilize communication tools effectively while considering the cultural and individual needs of callers
Assess and route calls accurately, maintaining a high standard of confidentiality and professionalism
Handle a high volume of calls daily, maintaining efficiency and attention to detail
Collaborate with team members to ensure smooth operations and exceptional service delivery
Monitor and escalate critical situations as necessary to ensure patient safety
Uphold organizational standards and protocols in all interactions

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Healthcare Call Center Representative

We are looking for an attentive and compassionate Healthcare Call Center Represe...

Location

United States , Phoenix

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of one year of experience in a customer service environment
Strong proficiency in handling multi-line switchboards and managing high call volumes
Familiarity with inbound call center operations and best practices
Exceptional communication skills to interact with diverse patient populations
Ability to remain calm and focused in high-pressure or emergency situations
Adept at using telecommunications systems and IT applications
Commitment to maintaining confidentiality and professionalism at all times

Job Responsibility

Manage incoming calls efficiently, ensuring timely and accurate handling of inquiries
Utilize telecommunications systems and software platforms to route calls effectively and maintain communication standards
Respond promptly to emergency codes and alarms, initiating necessary actions to ensure safety
Make emergency announcements clearly and concisely in critical situations
Apply communication tools and techniques to foster understanding and collaboration across diverse patient populations
Uphold confidentiality and professionalism in all interactions to protect sensitive information
Maintain knowledge of multiple IT applications relevant to the role
Deliver excellent customer service by assessing caller needs and providing appropriate resolutions
Handle high call volumes, averaging over 300 calls per shift, with a focus on efficiency and kindness
Collaborate with team members to ensure seamless communication and support during emergencies

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Call Center Representative

A growing healthcare services provider is seeking a Call Center Representative t...

Location

United States , Escondido

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ year of call center, customer service, healthcare administration, or contact center experience preferred
Strong verbal communication and active listening skills
Experience with CRM systems, scheduling software, or customer databases preferred
Ability to multitask and navigate multiple systems simultaneously
Strong problem-solving and conflict-resolution abilities

Job Responsibility

Handle a high volume of inbound and outbound calls
Schedule appointments and update customer information
Answer questions regarding services, account information, and general inquiries
Document interactions accurately within company systems
Escalate complex issues to appropriate departments when necessary
Verify and update customer records
Assist with email correspondence and follow-up communication
Maintain call logs and documentation
Support department reporting and administrative projects
Meet service level expectations and productivity goals

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Call Center Representative

This position has the option to work remote after a 4-week minimum onsite traini...

Location

United States , Edmonds

Salary:

25.25 - 35.67 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

6 months of office and/or call center, customer service or healthcare experience
Familiarity with medical terminology and proficient in Microsoft Office products
Previous call center or health care or customer service experience preferred
Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail
Ability to problem solve and multi-task
keep confidences
knowledge of scheduling parameters, insurance concepts and patient registration software
Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions
Ability to meet and exceed service components of this position
knowledge of how to handle calls that are emergent in nature

Job Responsibility

Help patients and their families by providing essential operational support and scheduling services
Answer incoming requests and assist patients based on their individual needs
Schedule, cancel, and reschedule patient appointments by assessing callers' specific needs through probing questions
Maintain patient confidentiality and provide each caller with extraordinary and efficient customer service
Communicate efficiently and effectively, both written and verbally, with the clinical care team on behalf of the patient

What we offer

Health/dental/vision
FSA and HSA spending accounts
2 retirement plans
Paid vacation and sick time
Adoption assistance
Wellness program
Life insurance
Tuition reimbursement

Fulltime

Call Center Representative - Bilingual

Bilingual Customer Service Representative - Remote Seeking Fluency in English +...

Location

United States

Salary:

17.00 - 18.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Minimum 1-2 years of call center experience required
Prior customer service experience required
High-volume phone support experience strongly preferred
Experience working directly with the public required
Healthcare, Medicaid, managed care, or human services experience strongly preferred
High School Diploma or GED required
Strong verbal and written communication skills
Excellent attendance and reliability
Strong customer service and problem-solving abilities
Ability to multitask in a fast-paced environment

Job Responsibility

Handle high-volume inbound customer service calls related to Medicaid enrollment services
Answering questions regarding healthcare plans and managed care options
Assist individuals with enrollment and disenrollment processes
Help customers select appropriate healthcare plans based on their needs
Provide accurate program information and education regarding benefits and services
Process and review enrollment forms for completeness and accuracy
Mail requested forms and information to clients
Escalate concerns and service issues to leadership when needed
Maintain accurate documentation of all customer interactions
Support quality service standards and daily performance goals

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Call Center Representative

This position has the option to work remote after a 4-week minimum onsite traini...

Location

United States , Edmonds

Salary:

25.25 - 35.67 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

6 months of office and/or call center, customer service or healthcare experience
Familiarity with medical terminology and proficient in Microsoft Office products
Previous call center or health care or customer service experience preferred
Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail
Ability to problem solve and multi-task
keep confidences
knowledge of scheduling parameters, insurance concepts and patient registration software
Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions
Ability to meet and exceed service components of this position
knowledge of how to handle calls that are emergent in nature

Job Responsibility

Help our patients and their families by providing essential operational support and scheduling services
Represent VMMC during initial phone contact, answering incoming requests and assisting patients based on their individual needs
Schedule, cancel, and reschedule patient appointments by assessing callers' specific needs through probing questions
Maintain patient confidentiality
Provide each caller with extraordinary and efficient customer service
Communicate efficiently and effectively, both written and verbally, with the clinical care team on behalf of the patient

What we offer

Health/dental/vision
FSA and HSA spending accounts
2 retirement plans
Paid vacation and sick time
Adoption assistance
Wellness program
Tuition reimbursement

Inbound Call-Center Representative

Inbound Call Center Representative. As an Inbound Call Center Representative, yo...

Location

United States , Shreveport

Salary:

19.00 USD / Hour

Aveanna Healthcare

Expiration Date

Until further notice

Requirements

Minimum of 2 years’ experience in a call center environment
Minimum of 1 years’ experience in the medical industry/ familiarity with medical terminology (preferably with DME and Home Healthcare)
High-school diploma or GED

Job Responsibility

Manage 40-50 inbound calls per day with compassion and empathy
Represent Aveanna and its values as the first point of contact
Support branch operations and compliance by maintaining an organized office environment, monitoring enteral formula storage temperatures, conducting routine safety checks, managing inventory of supplies and equipment, maintaining clean and dirty equipment areas, assisting customers/vendors/surveyors during visits

What we offer

Equipment Provided
Fun, Inclusive Work Environment
Full Benefits Package (Sick Time, Vacation, 401K, Dental, Vision, Life Insurance)
2 Bonus Days Off (“Fun Day” and “Inclusion Day”)
6 Paid Holidays
Supportive Team with Role-Based Training
Internal Opportunities for Growth
Interactive Clubs and Engagement Opportunities

Call Center Representative II

Provides communication support services to patients of the University of Rochest...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School Diploma required
1 year of customer service experience required

Job Responsibility

Provides communication support services including: general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services
Answers large volume of inbound inquiries by phone, email and other electronic interfaces
Follows prescribed protocol and Standard Operating Procedures to schedule patient appointments, resolve patient issues, respond to inquiries, handle billing inquiries, handle complaints, provide technical support
Ensures appropriate use and distribution of Electronic Medical Record information
Makes independent decisions to transfer, refer or resolve emergent situations
Assesses urgency and determines appropriate action or referral source
Uses business systems/software to navigate, interpret, analyze, report, troubleshoot, schedule appointments, register patients, record information, document problem resolutions
Answers patient calls using expert knowledge while adhering to specific protocols
Determines when to contact Administrators, on call physicians, Security, or Public Relations
Researches, resolves and documents non-routine paging issues

Fulltime

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Healthcare Call Center Representative

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