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Healthcare at Boots is changing! We are re-imagining the healthcare to make it more accessible and exciting in stores and online. Customers will experience healthcare in a re-inspired, modern environment where they can be offered personalised and expert advice. This is where our Healthcare Advisors come in with their in-depth knowledge across health and wellness to enhance every customer and patient's experience
Job Responsibility:
Deliver complete care by giving advice on healthcare products and services
Provide outstanding customer care and advice within your store
Keep up-to-date with all the various new lines and promotions within store
Take every opportunity to provide information to customers, referring them to the pharmacist when appropriate
Play your part within the team, working together and taking action to help and support colleagues
Be a role model for the 'customer-led' attitude
Ensure compliance with company and professional standards, relevant legislation and company procedures
Take responsibility with your colleagues, to ensure that the store is clean and tidy and queues are managed effectively
Share and celebrate your successes, and identify best practice across local stores
Requirements:
Energy and passion for finding the best solutions for your customers
Curious about patients, customers and their holistic health and wellbeing
Empathetic and able to interact sensitively
A team player that loves to contribute to the team and store's success
Digitally savvy and comfortable embracing technology and the omnichannel offering
Sales-driven and focused on delivering a great customer experience
Be an ambassador for the Boots brand, with desiring to learn about everything health