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Ellie Mental Health Logo Ellie Mental Health · Office Administration

Healthcare Administrative Assistant

United States, Manhasset/Great Neck 25.00 USD / Hour · Job Posted May 04, 2026
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Job Description

As a Healthcare Administrative Assistant at Ellie Mental Health, you'll be responsible for supporting the practice by overseeing clinical performance and operations, assisting the management team in reviewing strategic KPIs, and helping therapists maintain timely, high-quality communication with clients. This position supports the Clinic Director and clinical staff, assists with staffing needs, and provides administrative and resource support. The ideal candidate will bring a proactive, can-do attitude and a solid foundation of administrative experience, with the opportunity to deepen their operational and leadership support skills while working alongside practice leaders. You’ll share our vision for improving and expanding access to quality mental care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance and determination.

Job Responsibility

  • Serve as the first point of contact for clients—welcoming them warmly in person, over the phone, or via email
  • Schedule and confirm client appointments, coordinate calendars for clinicians
  • Manage and maintain electronic medical records (EMR), including scanning, uploading, and organizing documents
  • Verify insurance, process intake paperwork, and ensure all necessary forms are completed accurately and on time
  • Monitor and manage the flow of communication between clients, clinicians, and external providers
  • Support various projects such as clinician onboarding or client outreach
  • Prepare and review payroll reports
  • Maintain confidentiality and compliance with HIPAA regulations
  • Perform general office tasks: scanning, filing, mailing, organizing supplies, and other administrative functions
  • Troubleshoot and support issues within the electronic health record (EHR) system, the payroll system, and the Microsoft Office suite
  • Support clinic in positive culture building (celebrations, anniversaries, community drives, etc.)
  • Identifying and reporting on business Key Performance Indicators (KPIs)
  • Flexibility to take on additional duties as assigned
  • Creating professional social media posts with tools like Canva a plus but not required

Requirements

  • 2+ years of experience in a medical, mental health, or healthcare administrative role
  • High school diploma or equivalent required
  • Familiarity with mental health or psychology settings is a plus
  • Comfortable navigating confidential information and working in a HIPAA-compliant environment

Nice to have

  • Familiarity with mental health or psychology settings is a plus
  • Creating professional social media posts with tools like Canva a plus but not required

What we offer

  • Company Laptop
  • 401(k)
  • 401(k) matching
  • Opportunities for growth and skill development
  • Competitive pay in line with industry standards
  • A respectful work culture
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