Health Services Support Agent Job at Atlean World (Porto)

Health Services Support Agent

Join a global leader in insulin delivery and diabetes technology. We design, man...

Location

Portugal , Porto

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent, verbal and written, in Italian and English
Strong customer service skills with a focus on empathy and problem-solving
Experience in technical support or healthcare-related fields is preferred
Ability to manage multiple tasks and work effectively in a fast-paced environment
Excellent communication skills and attention to detail

Job Responsibility

Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

What we offer

Be part of a multicultural, welcoming team that values your ideas and growth
Work from our office in Porto, one of Europe’s most vibrant cities
Opportunities to develop professionally and gain experience with cutting-edge tech products
Enjoy a supportive environment where your work truly makes a difference
Relocation package included
Your flight is on us – we’ll get you safely to Portugal
Warm welcome at the airport and help to settle in
Comfortable accommodation in shared apartments
Free Portuguese lessons to get you speaking like a local
Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

Fulltime

Health Services Support Agent

Join a global leader in insulin delivery and diabetes technology. We design, man...

Location

Portugal , Porto

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent, verbal and written, in French and English
Strong customer service skills with a focus on empathy and problem-solving
Experience in technical support or healthcare-related fields is preferred
Ability to manage multiple tasks and work effectively in a fast-paced environment
Excellent communication skills and attention to detail

Job Responsibility

Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

What we offer

Be part of a multicultural, welcoming team that values your ideas and growth
Work from our office in Porto, one of Europe’s most vibrant cities
Opportunities to develop professionally and gain experience with cutting-edge tech products
Enjoy a supportive environment where your work truly makes a difference
Relocation package included
Your flight is on us – we’ll get you safely to Portugal
Warm welcome at the airport and help to settle in
Comfortable accommodation in shared apartments
Free Portuguese lessons to get you speaking like a local
Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

Fulltime

Health Services Support Agent

Atlean World is an HR SaaS Consultant that aims to promote multicultural environ...

Location

Portugal , Porto

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent, verbal and written, in German and English
Strong customer service skills with a focus on empathy and problem-solving
Experience in technical support or healthcare-related fields is preferred
Ability to manage multiple tasks and work effectively in a fast-paced environment
Excellent communication skills and attention to detail

Job Responsibility

Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

What we offer

Be part of a multicultural, welcoming team that values your ideas and growth
Work from our office in Porto, one of Europe’s most vibrant cities
Opportunities to develop professionally and gain experience with cutting-edge tech products
Enjoy a supportive environment where your work truly makes a difference
Relocation package included
Your flight is on us – we’ll get you safely to Portugal
Warm welcome at the airport and help to settle in
Comfortable accommodation in shared apartments
Free Portuguese lessons to get you speaking like a local
Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

Fulltime

New

Health Agent

The town of Great Barrington is seeking an experienced, collaborative, and commu...

Location

United States , Great Barrington

Salary:

68000.00 - 73000.00 USD / Year

Massachusetts Municipal Association

Expiration Date

Until further notice

Requirements

Bachelor's degree in public health, environmental health, public administration, health sciences, emergency management, or a related field
at least five years of progressively responsible experience
three years of supervisory or management experience
municipal public health experience and applicable certifications are preferred

Job Responsibility

Leadership of public health programs
environmental health services
emergency preparedness
regulatory compliance
community health initiatives
Board of Health support
grant administration
departmental operations

What we offer

Comprehensive benefits package

Fulltime

Salesforce B2C Commerce L2 - Support Agent

As an SFCC-L2 Support Agent, you are passionate about experience innovation and ...

Location

India , Bengaluru

Salary:

Not provided

Valtech

Expiration Date

Until further notice

Requirements

4 years of experience in support activities on handling the L2 incidents and monitoring health of production platforms
In-depth knowledge and troubleshooting skills
Expertise on SFB2C, Order Management system and ITIL process on incidents
Understanding end-to-end e-commerce workflow
Hands-on experience with support tools (Service Now, Dynatrace, Grafana, Kibana, Open Search, Mulesoft)
Monitoring SFTP batch jobs and system alerts

Job Responsibility

Monitoring: Regular monitoring of the production platform and report on the health of the applications
Ticket Management: Manage day-to-day tickets received in the support queue
Initial analysis of the tickets, apply work around, problem linkage, and right escalation to L3 for further analysis if required
Maintain acknowledgement and closure SLAs with right prioritization of the tickets
Maintain the quality of ticket resolution
Communication: Effective communication within the team and with the customers
Excellent written and oral communications
Documentation: Effective utilization of training and documents
Creation/modification of documents based on the needs/requirements

What we offer

Flexibility, with hybrid work options (country-dependent)
Learning and development, with access to cutting-edge tools, training and industry experts

Fulltime

Bilingual Health Insurance Agent (Korean-English)

Collective Choice, an Alera Group company, is looking for a Bilingual Health Ins...

Location

United States , Los Angeles

Salary:

20.00 - 24.00 USD / Hour

Alera Group

Expiration Date

Until further notice

Requirements

Bilingual fluency in Korean and English (spoken and written)
High school diploma or equivalent (college coursework or degree a plus)
At least 1 year of experience in sales, customer service, or a related field
Strong understanding of health insurance plans, benefits, and enrollment processes
Excellent communication, negotiation, and interpersonal skills
High level of self-motivation, accountability, and professionalism
Comfort using Google Workspace and CRM tools
Detail-oriented, well-organized, and eager to learn and grow within the industry

Job Responsibility

Guide clients through health, dental, vision, and supplemental insurance options, tailoring plans to meet their individual needs and budgets
Engage with prospective and existing clients by phone, online, and in person, ensuring timely follow-ups to maximize enrollment and satisfaction
Clearly explain insurance concepts such as subsidies, deductibles, co-pays, and out-of-pocket maximums, empowering clients to make informed decisions
Accurately maintain client records in our CRM system and on platforms such as Covered California, ensuring compliance, confidentiality, and data security
Deliver outstanding customer service and connect clients with appropriate resources when additional support is needed
Collaborate with team members to achieve sales goals, share best practices, brainstorm marketing ideas, and maintain a welcoming, professional office environment

What we offer

medical
dental
life and disability insurance
401k
generous paid time off

Fulltime

New

ServiceNow Administrator

FinXL Professional Services is a leading IT consultancy that partners with clien...

Location

Australia , Sydney

Salary:

Not provided

FinXL

Expiration Date

Until further notice

Requirements

Must have experience with Flow Designer OR Service Bridge
Proven experience as a ServiceNow Administrator in an enterprise-scale environment
Strong knowledge of core administration including tables, forms, and workflows
Hands-on experience configuring and supporting ServiceNow Flow Designer
Familiarity with ServiceNow platform governance and upgrade cycles
Experience with AI-enabled capabilities (Now Assist) or Service Bridge is highly regarded
ServiceNow Certified System Administrator (CSA) or related micro-certifications are desirable

Job Responsibility

Administer the Enterprise ServiceNow instance, including user management, roles, and platform health
Perform day-to-day administration across ITSM and TSOM modules following platform governance
Configure and support Flow Designer workflows to automate business processes
Support and administer Now Assist to enable AI-driven virtual agents and operational efficiencies
Ensure platform configurations align with enterprise security and government compliance standards
Maintain system performance and data integrity across production and non-production environments
Partner with Service Bridge teams and stakeholders to support catalog builds and integrations

What we offer

Initial 6 months' contract, with a view to extend
Open to Sydney and Brisbane locations, and hybrid working arrangement respective to your city (2-3 days in the office)
Support high-profile AI innovation using ServiceNow Now Assist and Flow Designer
Contribute to critical Federal Government-aligned ServiceNow instances
Career growth within a leading IT consultancy and a major Telco engagement

New

ServiceNow Administrator

About FinXL IT FinXL Professional Services is a leading IT consultancy that par...

Location

Australia , Brisbane

Salary:

Not provided

FinXL

Expiration Date

Until further notice

Requirements

Must have experience with Flow Designer OR Service Bridge
Proven experience as a ServiceNow Administrator in an enterprise-scale environment
Strong knowledge of core administration including tables, forms, and workflows
Hands-on experience configuring and supporting ServiceNow Flow Designer
Familiarity with ServiceNow platform governance and upgrade cycles
Experience with AI-enabled capabilities (Now Assist) or Service Bridge is highly regarded
ServiceNow Certified System Administrator (CSA) or related micro-certifications are desirable

Job Responsibility

Administer the Enterprise ServiceNow instance, including user management, roles, and platform health
Perform day-to-day administration across ITSM and TSOM modules following platform governance
Configure and support Flow Designer workflows to automate business processes
Support and administer Now Assist to enable AI-driven virtual agents and operational efficiencies
Ensure platform configurations align with enterprise security and government compliance standards
Maintain system performance and data integrity across production and non-production environments
Partner with Service Bridge teams and stakeholders to support catalog builds and integrations

What we offer

Initial 6 months' contract, with a view to extend
Open to Sydney and Brisbane locations, and hybrid working arrangement respective to your city (2-3 days in the office)
Support high-profile AI innovation using ServiceNow Now Assist and Flow Designer
Contribute to critical Federal Government-aligned ServiceNow instances
Career growth within a leading IT consultancy and a major Telco engagement

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Health Services Support Agent

Job Description

Job Responsibility

Requirements

What we offer

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