Health Services Support Agent Jobs

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Health Services Support Agent

Join a global leader in insulin delivery and diabetes technology. We design, man...

Location

Portugal , Porto

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent, verbal and written, in Italian and English
Strong customer service skills with a focus on empathy and problem-solving
Experience in technical support or healthcare-related fields is preferred
Ability to manage multiple tasks and work effectively in a fast-paced environment
Excellent communication skills and attention to detail

Job Responsibility

Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

What we offer

Be part of a multicultural, welcoming team that values your ideas and growth
Work from our office in Porto, one of Europe’s most vibrant cities
Opportunities to develop professionally and gain experience with cutting-edge tech products
Enjoy a supportive environment where your work truly makes a difference
Relocation package included
Your flight is on us – we’ll get you safely to Portugal
Warm welcome at the airport and help to settle in
Comfortable accommodation in shared apartments
Free Portuguese lessons to get you speaking like a local
Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

Fulltime

Patient Concierge Agent

Join Allara as a Patient Concierge Agent and be the guide for patients navigatin...

Location

United States

Salary:

20.00 USD / Hour

Allara Health

Expiration Date

Until further notice

Requirements

1.5+ years of experience in customer support and/or patient-facing roles, preferably in a remote setting
Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations
Exceptional attention to detail
Ability to problem-solve creatively, ensuring smooth coordination of medical requests
Strong technical skills, comfortable navigating multiple systems, and working with sensitive data
Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred
A quiet, private workspace with reliable internet to support confidential patient communications

Job Responsibility

Provide empathetic, patient-centric support through phone, email, and in-app messaging, ensuring timely and thoughtful responses
Act as a liaison between patients and providers, relaying critical information with accuracy
Guide patients through scheduling, telehealth services, and general inquiries about Allara’s offerings
Communicate billing-related updates from the finance team to patients, ensuring clarity and support
Offer personalized assistance, helping patients navigate their care journey with compassion and professionalism
Maintain high accuracy and attention to detail, ensuring that patient information is relayed correctly
Identify patient pain points and share insights to improve the overall experience
Stay informed about Allara’s evolving services to provide accurate and up-to-date support

What we offer

100% remote within the U.S.

Clinical Concierge Agent

Join Allara as a Clinical Concierge Agent and be the bridge between patients and...

Location

United States

Salary:

20.00 USD / Hour

Allara Health

Expiration Date

Until further notice

Requirements

1.5+ years of experience in a support role, such as medical reception, patient coordination, or telehealth support
Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations
Exceptional attention to detail
Ability to problem-solve creatively, ensuring smooth coordination of medical requests
Strong technical skills, comfortable navigating multiple systems, and working with sensitive data
Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred
A quiet, private workspace with reliable internet to support confidential patient communications

Job Responsibility

Support Allara’s patients and providers by ensuring that lab orders, prescription refills, and pre-authorizations are fulfilled accurately and promptly
Manage faxed requests, medical documentation, and patient forms while ensuring compliance with healthcare regulations
Relay provider updates, care recommendations, and medical actions to patients professionally and compassionately
Provide empathetic, patient-centric support via phone, email, and in-app messaging, ensuring timely and accurate responses
Assist patients with scheduling, telehealth services, and general inquiries about their care plans and Allara’s offerings
Offer personalized assistance, helping patients navigate their healthcare journey with compassion and professionalism
Ensure accuracy in relaying patient information between providers, patients, and internal teams
Stay informed about Allara’s clinical workflows and processes to provide seamless provider support

What we offer

100% remote within the U.S.

Fulltime

AI Conversation Design Specialist

This role is focused on creating a Conversational AI-driven self-service experie...

Location

Munich; Berlin; Dublin

Salary:

Not provided

Personio SE & Co. KG

Expiration Date

Until further notice

Requirements

4–6 years of experience delivering AI Agents or chatbots (voice, chat, email, and messaging) preferably in SaaS, technology, or customer experience
German fluency highly preferred
Hands-on experience with chatbots / AI copilots such as Intercom Fin, Decagon, MavenAGI, Ada, Forethought or equivalent
Familiarity with APIs, comfortable occasionally writing snippets of code to bring in data from other systems into Intercom Fin
Strong understanding of AI/ML concepts, natural language processing, and customer support technologies (e.g., chatbots, virtual assistants)
Experience working with data analytics tools and interpreting model performance metrics
Demonstrated ability to translate business needs and customer pain points into technical requirements for AI solutions
Experience collaborating with Product, Engineering, Data, Systems, Customer Support, and Professional Services teams
Knowledge of customer experience metrics (CSAT, NPS, etc.) and best practices in B2B SaaS
Strong project management skills, including Agile or similar methodologies

Job Responsibility

Self-Service and Productivity Outcomes: Drive contact volume reduction and self-service by implementing solutions for top contact drivers, as well as driving Support Agent productivity and handling time through improvements to co-pilots
AI Conversation Automation: Develop AI automated workflows / agent operating procedures, run batch tests, configure personalized answers, and reverse engineer unresolved conversations
Conversation Design: Architect natural, useful interactions between customers and AI chatbots. Design the flow and logic of conversations for the chatbots, partnering with subject-matter experts. You tune and design bot conversations —flows, intents/tagging, prompts/responses, fallback logic— to cut hallucinations, misroutes, and unnecessary handoffs
AI Service Journey Design: Define and govern AI↔human and AI↔AI handoffs (confidence thresholds, triggers, routing rules), ensuring brand voice, privacy, and responsible-AI standards, building a deep knowledge of our customer journeys and user stories to anticipate and design for different scenarios
Data Integration: bring data from 3rd party systems and our own product into Intercom Fin to improve AI conversation effectiveness
Performance Monitoring and Improvement: Track key metrics (e.g., self-serve resolutions, monthly active users, deflection rates, resolution time, customer experience score, NPS) to evaluate AI impact, identify gaps, and implement improvements
AI Solution Delivery: Lead the implementation of AI-powered tools (e.g., chatbots, copilots, virtual assistants) that address common customer pain points and streamline support and professional services processes, and partner with Engineering and Systems on integrations and fixes
Cross-Functional Collaboration: Work closely with Product, Engineering, Customer Experience, Data and Systems teams to ensure AI solutions are aligned with customer needs and business objectives, and that we integrate seamlessly with the Personio Assistant and internal support tooling
Continuous Quality Improvement: Oversee the ongoing quality fine-tuning of AI tools using real customer data and feedback to improve routing, accuracy, relevance, and customer satisfaction. You approach with a product mindset, anticipating edge cases and interaction effects, and regression test as new changes are introduced. You monitor bot/service health, triage incidents and misroutes, and coordinate rapid fixes and postmortems as needed
Change Management: Champion the adoption of AI tools within customer-facing teams, supporting the development of training materials and enablement sessions dedicated to developing AI proficiency within CX

What we offer

Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
20 Flex Days per year to work remotely from other locations

Fulltime

Nurse Practitioner

The Nursing department has an opening for a Full-Time Nurse Practitioner. The su...

Location

Canada

Salary:

52.72 - 62.05 CAD / Hour

Riverside Health Care

Expiration Date

Until further notice

Requirements

Current registration with the College of Nurses of Ontario as a Registered Nurse in the Extended Class (Primary Health Care or Adult) and entitled to practice
Post-graduate education and experience in gerontology
Specialty certification in gerontological nursing
Post-graduate certificate and experience in palliative care
Maintains confidentiality and acts in an ethical manner
Is a member of the primary care team and seeks appropriate consultation as required
Engages in ongoing professional development
Develops in-depth expertise in care of older persons
Develops in-depth expertise in leadership
Holds professional liability protection

Job Responsibility

Reports directly to the Director of Nursing or Administrator and is also accountable to the Medical Director
Is a primary care provider to residents and works within her/his legislative scope of practice
Collaborates with the resident and family/care giver, and the health care team in the development, implementation and evaluation of the residents plan of care
Provides leadership and mentorship to LTCH staff
Leads and collaborates in research, education, and evidence-based practice initiatives
70% of time must be while engaged in Direct Care to Residents
Provides comprehensive primary care to residents as part of the interdisciplinary health care team
Performs a person-centered health assessment of residents on admission, annually and as needed
Conducts person-centered comprehensive health histories
Collaborates with the resident to develop a person-centered plan of care

Fulltime

Cloud Defensive Security Engineer

As a Defensive Security Engineer, you will be part of the Cloud Defense team wit...

Location

Spain , Barcelona

Salary:

Not provided

Adevinta

Expiration Date

Until further notice

Requirements

Strong hands-on experience designing, operating and troubleshooting Elastic deployments in production (on-prem or cloud-managed)
Experience building and operating log/telemetry pipelines into Elastic (Filebeat/Metricbeat/other Beats, Elastic Agent, Logstash, ingest pipelines)
Proficiency with Kibana: dashboards, visualisations, Lens, saved searches, alerting and spaces
Solid understanding of distributed systems basics relevant to Elastic (indexing, sharding, replication, cluster health)
Elastic Certified Engineer (or equivalent depth of experience), however certification is a plus
Experience with infrastructure-as-code (e.g. Terraform, Ansible, CloudFormation) to deploy and manage infrastructure
Experience with CI/CD pipelines (GitHub Actions, Jenkins, etc…) to automate configuration and infrastructure deployments
Hands-on experience with Linux systems, containers and Kubernetes (EKS or vanilla deployments)
Experience with public cloud environments, preferably AWS and/or GCP (cloud logging, IAM basics, network fundamentals)
Good understanding of core security and SOC concepts: logs vs events vs alerts, detections, triage and investigations

Job Responsibility

Redesign, evolve and operate our Elastic stack (Elasticsearch, Kibana, Elastic Security/Observability) as a core part of the Defensive platform
Own the ingestion pipelines for security and infrastructure telemetry (e.g. AWS/GCP audit logs, EDR telemetry, OS/syslog from Linux fleets and key application logs from our core products), including Beats/Agents, ingest pipelines and index lifecycle management
Pragmatically optimise Elastic for performance, scalability, cost and reliability (index strategy, shard planning, hot/warm/cold, retention policies)
Define and maintain standards and templates for indices, data streams, mappings and dashboards
Implement and maintain detection content in Elastic (KQL/EQL queries, rules, anomaly jobs) following defense-as-code practices: versioning, code reviews, testing and CI/CD
Collaborate with engineering teams, SOC and Incident Response to translate threat scenarios and cloud/runtime risks into Elastic rules, alerts and dashboards
Improve detections to reduce false positives and improve signal quality, based on feedback from SOC, IR and product teams
Contribute to internal tooling that improves detection engineering (e.g. shared rule templates, test harnesses, linters, rule packaging)
Manage Elastic infrastructure, data pipelines, and content deployments using IaC tools (Terraform, CloudFormation) and CI/CD platforms (GitHub Actions, Argo CD)
Integrate Elastic with other security and cloud services (e.g. EDR agents, cloud-native security tools, ticketing, notification channels, SOAR) to support end-to-end defensive workflows

What we offer

An attractive Base Salary
Participation in our Short Term Incentive plan (annual bonus)
Work From Anywhere: Enjoy up to 20 days a year of working from anywhere
A 24/7 Employee Assistance Program for you and your family

Fulltime

Senior Risk Consultant II - Liability

At Allianz Commercial (AzC), we are the global leader for insuring corporate and...

Location

United States , Remote

Salary:

110000.00 - 130000.00 USD / Year

Allianz

Expiration Date

Until further notice

Requirements

Minimum 7 years’ professional engineering or consulting experience in industrial or project development environments within Manufacturing, Automotive, or Food industries
Through education or experience have demonstrable knowledge and skills in relevant disciplines including engineering in environmental management, hydrogeology, environmental compliance, health and safety systems, waste management, chemical analysis, and occupational hygiene
Experience working in risk management and loss prevention processes in industrial operations or in project driven environments
Knowledge of Standardization Systems (ISO, API, ASME, etc) and auditing processes
Basic data analytic experience in analyzing datasets related to loss prevention in the corresponding engineering discipline
Master’s Degree in either Mechanical, Industrial, Electrical, Chemical, Materials, Manufacturing, Systems, Automation and Robotics, Quality, or Process Engineering (other engineering disciplines will be considered if they align with the rest of the requirements)
Or Bachelor’s degree or equivalent in other area will be considered in conjunction with extensive technical experience
A demonstrable engineering/technical expertise
Commitment to maintaining knowledge of developments and new technologies in field
Knowledge of the business-related liability legal environment, regulations, guidelines as they apply to the North America (USA and Canada) businesses and projects

Job Responsibility

Complete desk top reviews and risk assessments (pre & post loss) for underwriting evaluating and summarizing exposures and controls on General and Product Liability
Work with underwriting, claims, the client and the broker where appropriate to develop customized loss control programs including locations to be surveyed (or included as part of continuing service), scope and cost of risk consulting services
Generate and review required reports and recommendations
Meet reporting deadlines in accordance with departmental performance objectives
Support Allianz Commercial functions (Underwriting, Claims, Marketing, etc.) and clients by providing as required scientific and technical insights in current and emerging risks about various industries, products, and technical applications
Survey client operations obtain appropriate data, identify hazards, discuss findings with appropriate parties
Generate loss control reports, recommendations etc
Actively contribute to ARC Liability projects that support Allianz Commercial transformation and digitalization
Contribute in the development and implement all available digital tools, including AI and data analytics, to enhance risk assessments and improve efficiency

What we offer

Hybrid working model
Great compensation and benefits package
Generous bonus scheme and pension
Career development and digital learning programs
International career mobility
Support for flexible working, health, and wellbeing
Private healthcare
Generous parental leave benefits
Opportunities to be engaged in shaping a future that is safe, inclusive, and sustainable

Fulltime

Senior Auction Assistant

As a Senior Auction Assistant, you’ll be at the heart of our auction operations....

Location

United Kingdom , Lowton

Salary:

Not provided

EDDISONS

Expiration Date

Until further notice

Requirements

Strong organisational skills and attention to detail
Excellent communication and interpersonal skills
Ability to prioritise tasks and work under pressure
Proficiency in Microsoft Office and database systems
A proactive, professional, and positive attitude

Job Responsibility

Professional company image: Represent Eddisons incorporating Pugh & Co with a smart, courteous, and professional attitude at all times
Telephone management: Answer incoming calls efficiently and courteously, ensuring enquiries are handled promptly
Mailbox management: Prioritise and respond to emails throughout the day, keeping communication clear and timely
Message logging: Record and distribute telephone and email messages accurately to the relevant team members
Post and keys preparation: Manage outgoing post, franking machine funding, and property keys
Administrative support: Assist with printing, scanning, chasing documents, and updating databases
Property viewings: Create and manage viewing schedules with our agents, ensuring smooth coordination
Auction boards: Request, log, and manage signage installations on properties
Task prioritisation: Organise workload proactively to meet deadlines and support the team
Professional liaisons: Communicate respectfully with external suppliers, clients, and colleagues

What we offer

Structured training provided
30+ offices nationwide
Hybrid working available
Bespoke MyBenefits platform

Fulltime

Health Services Support Agent

Atlean World

Location:
Portugal , Porto

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 22, 2025

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