Health Services Support Agent Job at Atlean World (Porto)

Health Services Support Agent

Join a global leader in insulin delivery and diabetes technology. We design, man...

Location

Portugal , Porto

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent, verbal and written, in German and English
Strong customer service skills with a focus on empathy and problem-solving
Experience in technical support or healthcare-related fields is preferred
Ability to manage multiple tasks and work effectively in a fast-paced environment
Excellent communication skills and attention to detail

Job Responsibility

Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

What we offer

Be part of a multicultural, welcoming team that values your ideas and growth
Work from our office in Porto, one of Europe’s most vibrant cities
Opportunities to develop professionally and gain experience with cutting-edge tech products
Enjoy a supportive environment where your work truly makes a difference
Relocation package included
Your flight is on us – we’ll get you safely to Portugal
Warm welcome at the airport and help to settle in
Comfortable accommodation in shared apartments
Free Portuguese lessons to get you speaking like a local
Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

Fulltime

Health Services Support Agent

Join a global leader in insulin delivery and diabetes technology. We design, man...

Location

Portugal , Porto

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent, verbal and written, in Italian and English
Strong customer service skills with a focus on empathy and problem-solving
Experience in technical support or healthcare-related fields is preferred
Ability to manage multiple tasks and work effectively in a fast-paced environment
Excellent communication skills and attention to detail

Job Responsibility

Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

What we offer

Be part of a multicultural, welcoming team that values your ideas and growth
Work from our office in Porto, one of Europe’s most vibrant cities
Opportunities to develop professionally and gain experience with cutting-edge tech products
Enjoy a supportive environment where your work truly makes a difference
Relocation package included
Your flight is on us – we’ll get you safely to Portugal
Warm welcome at the airport and help to settle in
Comfortable accommodation in shared apartments
Free Portuguese lessons to get you speaking like a local
Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

Fulltime

Health Services Support Agent

Atlean World is an HR SaaS Consultant that aims to promote multicultural environ...

Location

Portugal , Porto

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent, verbal and written, in German and English
Strong customer service skills with a focus on empathy and problem-solving
Experience in technical support or healthcare-related fields is preferred
Ability to manage multiple tasks and work effectively in a fast-paced environment
Excellent communication skills and attention to detail

Job Responsibility

Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

What we offer

Be part of a multicultural, welcoming team that values your ideas and growth
Work from our office in Porto, one of Europe’s most vibrant cities
Opportunities to develop professionally and gain experience with cutting-edge tech products
Enjoy a supportive environment where your work truly makes a difference
Relocation package included
Your flight is on us – we’ll get you safely to Portugal
Warm welcome at the airport and help to settle in
Comfortable accommodation in shared apartments
Free Portuguese lessons to get you speaking like a local
Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

Fulltime

Salesforce B2C Commerce L2 - Support Agent

As an SFCC-L2 Support Agent, you are passionate about experience innovation and ...

Location

India , Bengaluru

Salary:

Not provided

Valtech

Expiration Date

Until further notice

Requirements

4 years of experience in support activities on handling the L2 incidents and monitoring health of production platforms
In-depth knowledge and troubleshooting skills
Expertise on SFB2C, Order Management system and ITIL process on incidents
Understanding end-to-end e-commerce workflow
Hands-on experience with support tools (Service Now, Dynatrace, Grafana, Kibana, Open Search, Mulesoft)
Monitoring SFTP batch jobs and system alerts

Job Responsibility

Monitoring: Regular monitoring of the production platform and report on the health of the applications
Ticket Management: Manage day-to-day tickets received in the support queue
Initial analysis of the tickets, apply work around, problem linkage, and right escalation to L3 for further analysis if required
Maintain acknowledgement and closure SLAs with right prioritization of the tickets
Maintain the quality of ticket resolution
Communication: Effective communication within the team and with the customers
Excellent written and oral communications
Documentation: Effective utilization of training and documents
Creation/modification of documents based on the needs/requirements

What we offer

Flexibility, with hybrid work options (country-dependent)
Learning and development, with access to cutting-edge tools, training and industry experts

Fulltime

Bilingual Health Insurance Agent (Korean-English)

Collective Choice, an Alera Group company, is looking for a Bilingual Health Ins...

Location

United States , Los Angeles

Salary:

20.00 - 24.00 USD / Hour

Alera Group

Expiration Date

Until further notice

Requirements

Bilingual fluency in Korean and English (spoken and written)
High school diploma or equivalent (college coursework or degree a plus)
At least 1 year of experience in sales, customer service, or a related field
Strong understanding of health insurance plans, benefits, and enrollment processes
Excellent communication, negotiation, and interpersonal skills
High level of self-motivation, accountability, and professionalism
Comfort using Google Workspace and CRM tools
Detail-oriented, well-organized, and eager to learn and grow within the industry

Job Responsibility

Guide clients through health, dental, vision, and supplemental insurance options, tailoring plans to meet their individual needs and budgets
Engage with prospective and existing clients by phone, online, and in person, ensuring timely follow-ups to maximize enrollment and satisfaction
Clearly explain insurance concepts such as subsidies, deductibles, co-pays, and out-of-pocket maximums, empowering clients to make informed decisions
Accurately maintain client records in our CRM system and on platforms such as Covered California, ensuring compliance, confidentiality, and data security
Deliver outstanding customer service and connect clients with appropriate resources when additional support is needed
Collaborate with team members to achieve sales goals, share best practices, brainstorm marketing ideas, and maintain a welcoming, professional office environment

What we offer

medical
dental
life and disability insurance
401k
generous paid time off

Fulltime

Customer Experience Enablement Manager

We are looking for a Customer Experience Enablement Manager to support our EverP...

Location

United States

Salary:

110000.00 - 120000.00 USD / Year

EverCommerce

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience
5-8+ years of experience in Customer Success Enablement, Sales Enablement, Customer Success, Services/Implementation, Operations, Revenue Operations (RevOps), or related GTM/CX roles
Proven experience designing and delivering enablement programs that support customer adoption, retention, and scalable service delivery
Strong understanding of the customer lifecycle, including onboarding, adoption, renewals, expansion, support, and services
Experience partnering with CX leadership and influencing without direct authority
Ability to translate strategy into practical, scalable enablement programs for frontline CX teams
Strong program and project management, communication, and stakeholder management skills
Experience working with CX and GTM systems and tools, such as CRM platforms, enablement tools, knowledge bases, and performance reporting (e.g., Salesforce, Salesloft, Gainsight, Zendesk, Seismic, Gong, etc.)
The ideal candidate has experience in a high-growth SaaS organization and/or multi-product environments

Job Responsibility

Partner with CX leadership (Customer Success, Support, and Implementation/Services) to set enablement priorities based on customer outcomes, performance data, and operating model needs
Translate CX strategy into clear, actionable enablement programs that improve consistency, efficiency, and customer experience across all CX functions
Champion the adoption of AI-enabled tools (e.g., agents, custom GPTs) to scale enablement development, improve knowledge accessibility, and increase frontline productivity
Customer Success: Develop onboarding and role-based development that strengthens health score literacy, standardizes churn-risk identification and churn-save playbooks, and equips CSMs to plan and facilitate effective QBRs—driving adoption, renewal execution, and expansion readiness
Implementation/Services: Build brand-specific implementation playbooks, time-to-value frameworks, delivery standards, and handoff processes into CS
Support: Strengthen knowledge management, QA calibration, ticket deflection strategies, and support workflows that improve efficiency and customer satisfaction
Identify and document core competencies and skills for each CX motion to craft targeted and tailored learning journeys
Own new-hire onboarding and up-skilling for all CX roles, ensuring consistent ramp, role clarity, and readiness across Customer Success, Support, and Implementation/Services
Work with Product, Revenue Operations (RevOps), Sales Enablement, and Operations to develop playbooks, tools, workflows, and content that support CX programs and key customer lifecycle moments
Partner with Training/L&D teams to ensure programs are delivered through the right formats (live, virtual, on-demand, certifications)

What we offer

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

Fulltime

Student Services Officer

Bayswater Vancouver is seeking a dedicated and student-centered professional to ...

Location

Canada , Vancouver

Salary:

45000.00 - 48000.00 USD / Year

Bayswater Education

Expiration Date

Until further notice

Requirements

Post-secondary education in Hospitality, Business, Education, or related field
2–5 years’ experience in student services, accommodation, or international education
Strong organizational skills with the ability to manage multiple priorities
Excellent interpersonal and communication skills
Experience working with international students and cross-cultural environments
Ability to remain calm and solution-focused in high-pressure situations
Proficiency in Microsoft Office and student management systems

Job Responsibility

Manage and coordinate student placements in homestay and residence accommodations
Maintain strong relationships with homestay families and residence partners
Ensure quality standards, safety, and student satisfaction across all accommodation options
Monitor placements and resolve accommodation-related issues promptly
Coordinate airport pick-up and drop-off services
Manage arrival schedules and communicate details with students, agents, and service providers
Support student onboarding and orientation processes
Act as a key point of contact for student concerns, issues, and wellbeing
Resolve complaints professionally and in a timely manner
Work collaboratively with the academic and operations teams to ensure a high-quality student experience

What we offer

Be part of a global, mission-driven organization
Make a real impact in the lives of international students
Work within a supportive and dynamic team environment
Opportunities for growth and development across our global network

Fulltime

Traveling Dentist – Nursing Home Care

We seek a highly skilled and compassionate Mobile Dentist to join our dynamic te...

Location

United States , Kansas City

Salary:

Not provided

Aria Care Partners

Expiration Date

Until further notice

Requirements

Dentist
new college graduate or experienced Dentist

Job Responsibility

Assessing dental health
addressing dental concerns
developing and discussing the treatment plan
performing limited procedures
conducting oral cancer screenings
developing treatment plans to manage, improve, and treat dental and oral health issues
performing simple procedures such as exams, fillings, extractions, and denture-related services
ordering diagnostic measures, such as x-rays
applying helpful agents to teeth, such as silver diamine fluoride, to arrest decay
maintaining accurate dental records

Parttime

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Health Services Support Agent

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