Health Services Support Agent Job at Atlean World (Porto)

Health Services Support Agent

Join a global leader in insulin delivery and diabetes technology. We design, man...

Location

Portugal , Porto

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent, verbal and written, in French and English
Strong customer service skills with a focus on empathy and problem-solving
Experience in technical support or healthcare-related fields is preferred
Ability to manage multiple tasks and work effectively in a fast-paced environment
Excellent communication skills and attention to detail

Job Responsibility

Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

What we offer

Be part of a multicultural, welcoming team that values your ideas and growth
Work from our office in Porto, one of Europe’s most vibrant cities
Opportunities to develop professionally and gain experience with cutting-edge tech products
Enjoy a supportive environment where your work truly makes a difference
Relocation package included
Your flight is on us – we’ll get you safely to Portugal
Warm welcome at the airport and help to settle in
Comfortable accommodation in shared apartments
Free Portuguese lessons to get you speaking like a local
Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

Fulltime

Patient Concierge Agent

Join Allara as a Patient Concierge Agent and be the guide for patients navigatin...

Location

United States

Salary:

20.00 USD / Hour

Allara Health

Expiration Date

Until further notice

Requirements

1.5+ years of experience in customer support and/or patient-facing roles, preferably in a remote setting
Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations
Exceptional attention to detail
Ability to problem-solve creatively, ensuring smooth coordination of medical requests
Strong technical skills, comfortable navigating multiple systems, and working with sensitive data
Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred
A quiet, private workspace with reliable internet to support confidential patient communications

Job Responsibility

Provide empathetic, patient-centric support through phone, email, and in-app messaging, ensuring timely and thoughtful responses
Act as a liaison between patients and providers, relaying critical information with accuracy
Guide patients through scheduling, telehealth services, and general inquiries about Allara’s offerings
Communicate billing-related updates from the finance team to patients, ensuring clarity and support
Offer personalized assistance, helping patients navigate their care journey with compassion and professionalism
Maintain high accuracy and attention to detail, ensuring that patient information is relayed correctly
Identify patient pain points and share insights to improve the overall experience
Stay informed about Allara’s evolving services to provide accurate and up-to-date support

What we offer

100% remote within the U.S.

Clinical Concierge Agent

Join Allara as a Clinical Concierge Agent and be the bridge between patients and...

Location

United States

Salary:

20.00 USD / Hour

Allara Health

Expiration Date

Until further notice

Requirements

1.5+ years of experience in a support role, such as medical reception, patient coordination, or telehealth support
Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations
Exceptional attention to detail
Ability to problem-solve creatively, ensuring smooth coordination of medical requests
Strong technical skills, comfortable navigating multiple systems, and working with sensitive data
Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred
A quiet, private workspace with reliable internet to support confidential patient communications

Job Responsibility

Support Allara’s patients and providers by ensuring that lab orders, prescription refills, and pre-authorizations are fulfilled accurately and promptly
Manage faxed requests, medical documentation, and patient forms while ensuring compliance with healthcare regulations
Relay provider updates, care recommendations, and medical actions to patients professionally and compassionately
Provide empathetic, patient-centric support via phone, email, and in-app messaging, ensuring timely and accurate responses
Assist patients with scheduling, telehealth services, and general inquiries about their care plans and Allara’s offerings
Offer personalized assistance, helping patients navigate their healthcare journey with compassion and professionalism
Ensure accuracy in relaying patient information between providers, patients, and internal teams
Stay informed about Allara’s clinical workflows and processes to provide seamless provider support

What we offer

100% remote within the U.S.

Fulltime

Health Services Support Agent

Join a global leader in insulin delivery and diabetes technology. We design, man...

Location

Portugal , Porto

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent, verbal and written, in German and English
Strong customer service skills with a focus on empathy and problem-solving
Experience in technical support or healthcare-related fields is preferred
Ability to manage multiple tasks and work effectively in a fast-paced environment
Excellent communication skills and attention to detail

Job Responsibility

Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

What we offer

Be part of a multicultural, welcoming team that values your ideas and growth
Work from our office in Porto, one of Europe’s most vibrant cities
Opportunities to develop professionally and gain experience with cutting-edge tech products
Enjoy a supportive environment where your work truly makes a difference
Relocation package included
Your flight is on us – we’ll get you safely to Portugal
Warm welcome at the airport and help to settle in
Comfortable accommodation in shared apartments
Free Portuguese lessons to get you speaking like a local
Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

Fulltime

Health Services Support Agent

Atlean World is an HR SaaS Consultant that aims to promote multicultural environ...

Location

Portugal , Porto

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent, verbal and written, in German and English
Strong customer service skills with a focus on empathy and problem-solving
Experience in technical support or healthcare-related fields is preferred
Ability to manage multiple tasks and work effectively in a fast-paced environment
Excellent communication skills and attention to detail

Job Responsibility

Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

What we offer

Be part of a multicultural, welcoming team that values your ideas and growth
Work from our office in Porto, one of Europe’s most vibrant cities
Opportunities to develop professionally and gain experience with cutting-edge tech products
Enjoy a supportive environment where your work truly makes a difference
Relocation package included
Your flight is on us – we’ll get you safely to Portugal
Warm welcome at the airport and help to settle in
Comfortable accommodation in shared apartments
Free Portuguese lessons to get you speaking like a local
Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

Fulltime

New

Microsoft Power Platform Engineer with German

The Microsoft Power Platform Engineer role involves providing technical support ...

Location

Romania , Brasov

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
Minimum 3-5 years of experience supporting Microsoft Power Platform or related Microsoft cloud technologies in enterprise environments
Hands-on experience with Power Apps (Canvas and Model-driven apps), Power Automate flows, and Power BI datasets and reports in production environments
Experience troubleshooting Power BI gateways, dataset refresh issues, and report performance
Strong knowledge of Dataverse administration, data troubleshooting, and environment management
Experience working with Power Platform connectors and integrations, including SharePoint, SQL, Microsoft Graph, and REST APIs
Understanding of Power Platform governance and security, including DLP policies, environment roles, permissions, and monitoring via Power Platform Admin Center
Familiarity with identity and access management, particularly Entra ID (Azure AD) integration
Experience working in service desk, managed services, or enterprise support environments, including incident, problem, and change management processes
Strong analytical and troubleshooting skills across applications, automation workflows, and data integrations

Job Responsibility

Provide Level 2 technical support for Microsoft Power Platform services, including Power Apps, Power Automate, Power BI, and Power Virtual Agents (Copilot Studio)
Investigate and resolve complex incidents and service requests escalated from Level 1 within agreed service level agreements (SLAs)
Troubleshoot issues across applications, workflows, connectors, integrations, and data sources within the Power Platform ecosystem
Perform root cause analysis and implement corrective and preventative actions to improve platform stability and service quality
Support the deployment, configuration, and lifecycle management of Power Platform environments and solutions
Assist with solution packaging, releases, and environment promotion processes across development, test, and production environments
Manage and troubleshoot integrations with Dataverse, SharePoint, SQL databases, APIs, and other enterprise data sources
Monitor platform health, usage, performance, and service metrics using Power Platform administration tools
Support governance and compliance controls, including Data Loss Prevention (DLP) policies, environment security, and role-based access management
Provide guidance and troubleshooting support to citizen developers and business users, promoting best practices for low-code development

What we offer

Smooth integration and a supportive mentor
Choose from Remote, Hybrid or Office work opportunities
Projects have different working hours to suit your needs
Sponsored certifications, trainings and top e-learning platforms
Private Health Insurance
Individual coaching sessions or accredited Coaching School
Epic parties or themed events

New

Prap plus outreach support worker

Make a meaningful difference in the Gippsland community by helping individuals a...

Location

Australia , Morwell

Salary:

100776.00 AUD / Year

Quantum Support Services

Expiration Date

March 30, 2026

Requirements

Minimum Diploma of Community Services or relevant qualification and/or experience
Valid Victorian Driver’s Licence
Current Working with Children Check (Employee)
Current National Police Check
Experience providing case management or support to individuals and families experiencing vulnerability
Knowledge of housing instability, homelessness or the private rental system
Understanding of tenancy processes and renter rights and responsibilities
Strong stakeholder engagement skills and the ability to build relationships with community services and property managers
Excellent communication, organisation and problem-solving skills
The ability to work independently while contributing to a collaborative team environment

Job Responsibility

Engage with renters whose tenancies are at risk and provide early intervention support
Supporting individuals and families to access and sustain private rental accommodation
Developing client-centred support plans to address barriers to housing stability
Assisting clients with rental applications and tenancy processes
Advocating for clients with real estate agents, landlords and at VCAT when required
Providing brokerage assistance for housing-related costs such as bond, rent in advance, removalists, utilities or essential items
Coordinating referrals to community, health and support services
Building relationships with real estate agents, landlords and community organisations to strengthen housing pathways
Participating in local networks and promoting program services within the community
Maintaining accurate client records and program reporting

What we offer

Salary packaging
Flexible Work Arrangements
Flexi time
Employee Assistance Program
Wellbeing Program
Wellbeing days
Regular supervision and professional support
Training and development opportunities
Opportunities for career progression within the organisation
Portable long service leave

Parttime

!

Senior Software Engineer

When AI traffic scales, network operations must scale faster—and that’s exactly ...

Location

United States , Multiple Locations

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, OR Java, JavaScript, or Python
OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter

Job Responsibility

Works with appropriate stakeholders (network engineers, NOC/DRIs, and partner teams) to determine requirements for agentic scenarios that replace manual network operations and reduce operational bottlenecks at scale
Contributes to the identification of dependencies (tools, APIs, data sources, and operational processes) and develops design documents for agent-driven workflows and services with little oversight, ensuring they can be deployed safely in production
Creates and implements code for production services and agent workflows, reusing code as applicable, to automate repetitive and routine DRI workloads and modernize execution paths that are currently manual/vendor-dependent
Breaks down larger agent scenarios into smaller deliverables (capabilities, workflow steps, tooling integrations) and provides estimation, enabling iterative shipping of new operational coverage over time
Acts as a Designated Responsible Individual (DRI) and participates in on-call to monitor services and agent-driven features for degradation or downtime, following playbooks and initiating mitigation actions to restore service health for supported scenarios
Improves reliability, observability, and operational efficiency by staying current with developments that strengthen monitoring and operations at scale—specifically to support the shift from human-only execution to agentic execution as network growth accelerates
Partners with cross-functional teams to drive adoption and execution quality, helping ensure the agent meaningfully reduces manual effort and scales operations sustainably as the network grows with AI workloads
Proactively seeks new knowledge and adapts to new trends, technical solutions, and patterns that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale

Fulltime

Health Services Support Agent

Atlean World

Location:
Portugal , Porto

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 22, 2025

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Location:Portugal , Porto

Category:Customer Service

Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 22, 2025

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