Health Services Support Agent Job at Atlean World (Porto)

Health Services Support Agent

Join a global leader in insulin delivery and diabetes technology. We design, man...

Location

Portugal , Porto

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent, verbal and written, in Italian and English
Strong customer service skills with a focus on empathy and problem-solving
Experience in technical support or healthcare-related fields is preferred
Ability to manage multiple tasks and work effectively in a fast-paced environment
Excellent communication skills and attention to detail

Job Responsibility

Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

What we offer

Be part of a multicultural, welcoming team that values your ideas and growth
Work from our office in Porto, one of Europe’s most vibrant cities
Opportunities to develop professionally and gain experience with cutting-edge tech products
Enjoy a supportive environment where your work truly makes a difference
Relocation package included
Your flight is on us – we’ll get you safely to Portugal
Warm welcome at the airport and help to settle in
Comfortable accommodation in shared apartments
Free Portuguese lessons to get you speaking like a local
Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

Fulltime

Health Services Support Agent

Join a global leader in insulin delivery and diabetes technology. We design, man...

Location

Portugal , Porto

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent, verbal and written, in French and English
Strong customer service skills with a focus on empathy and problem-solving
Experience in technical support or healthcare-related fields is preferred
Ability to manage multiple tasks and work effectively in a fast-paced environment
Excellent communication skills and attention to detail

Job Responsibility

Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

What we offer

Be part of a multicultural, welcoming team that values your ideas and growth
Work from our office in Porto, one of Europe’s most vibrant cities
Opportunities to develop professionally and gain experience with cutting-edge tech products
Enjoy a supportive environment where your work truly makes a difference
Relocation package included
Your flight is on us – we’ll get you safely to Portugal
Warm welcome at the airport and help to settle in
Comfortable accommodation in shared apartments
Free Portuguese lessons to get you speaking like a local
Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

Fulltime

Patient Concierge Agent

Join Allara as a Patient Concierge Agent and be the guide for patients navigatin...

Location

United States

Salary:

20.00 USD / Hour

Allara Health

Expiration Date

Until further notice

Requirements

1.5+ years of experience in customer support and/or patient-facing roles, preferably in a remote setting
Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations
Exceptional attention to detail
Ability to problem-solve creatively, ensuring smooth coordination of medical requests
Strong technical skills, comfortable navigating multiple systems, and working with sensitive data
Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred
A quiet, private workspace with reliable internet to support confidential patient communications

Job Responsibility

Provide empathetic, patient-centric support through phone, email, and in-app messaging, ensuring timely and thoughtful responses
Act as a liaison between patients and providers, relaying critical information with accuracy
Guide patients through scheduling, telehealth services, and general inquiries about Allara’s offerings
Communicate billing-related updates from the finance team to patients, ensuring clarity and support
Offer personalized assistance, helping patients navigate their care journey with compassion and professionalism
Maintain high accuracy and attention to detail, ensuring that patient information is relayed correctly
Identify patient pain points and share insights to improve the overall experience
Stay informed about Allara’s evolving services to provide accurate and up-to-date support

What we offer

100% remote within the U.S.

Clinical Concierge Agent

Join Allara as a Clinical Concierge Agent and be the bridge between patients and...

Location

United States

Salary:

20.00 USD / Hour

Allara Health

Expiration Date

Until further notice

Requirements

1.5+ years of experience in a support role, such as medical reception, patient coordination, or telehealth support
Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations
Exceptional attention to detail
Ability to problem-solve creatively, ensuring smooth coordination of medical requests
Strong technical skills, comfortable navigating multiple systems, and working with sensitive data
Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred
A quiet, private workspace with reliable internet to support confidential patient communications

Job Responsibility

Support Allara’s patients and providers by ensuring that lab orders, prescription refills, and pre-authorizations are fulfilled accurately and promptly
Manage faxed requests, medical documentation, and patient forms while ensuring compliance with healthcare regulations
Relay provider updates, care recommendations, and medical actions to patients professionally and compassionately
Provide empathetic, patient-centric support via phone, email, and in-app messaging, ensuring timely and accurate responses
Assist patients with scheduling, telehealth services, and general inquiries about their care plans and Allara’s offerings
Offer personalized assistance, helping patients navigate their healthcare journey with compassion and professionalism
Ensure accuracy in relaying patient information between providers, patients, and internal teams
Stay informed about Allara’s clinical workflows and processes to provide seamless provider support

What we offer

100% remote within the U.S.

Fulltime

New

Support Worker

We are seeking a temporary Support Worker to join our clients dedicated team, wo...

Location

United Kingdom , Exeter

Salary:

14.82 GBP / Hour

Pertemps Network Group

Expiration Date

Until further notice

Requirements

Experience supporting people from diverse backgrounds with varying needs
Ability to build effective working relationships with clients and partners
Experience maintaining accurate records and implementing action plans
Confidence in lone working and working as part of a team
Clear understanding of diversity and inclusion when working with vulnerable people
Ability to assess risk and apply sound judgement
Good literacy and numeracy skills
Willingness to work flexibly, including occasional Saturdays

Job Responsibility

Provide practical and emotional support to individuals with complex needs
Develop, review, and update support plans and risk assessments
Take a positive and proactive approach to risk management
Work collaboratively with partner agencies including: Mental health services, Substance misuse services, Benefits providers, Landlords and private letting agents
Support individuals to explore education, training, employment, and social opportunities
Promote independence, resilience, and long-term stability

Fulltime

Social Worker

The Medical Social Worker is responsible for identification of oncology patients...

Location

United States , Malone

Salary:

27.30 - 40.95 USD / Hour

The University of Vermont Health Network

Expiration Date

Until further notice

Requirements

Master’s Degree in Social Work from an accredited school of Social Work is preferred, or a MA in counseling is required
One year experience in a hospital or related health care setting
Sound knowledge of community agencies, support programs and oncology related networking systems
Sufficient sensitivity and interpersonal skills to effectively interact with other departments of the Medical Center, community services, providers, and Cancer Center personnel
As applicable, the individual has training/competency in attending to the special needs and/or behaviors appropriate to the age of the patients for which are care is being provided

Job Responsibility

Identification of oncology patients requiring social work intervention
Assessing areas of psychosocial needs and developing an appropriate and timely plan using professional social work knowledge and practice skills
Act as a referral agent to community support services as appropriate for a patient’s individual needs
Providing counseling and coordination of supportive services to patients and family members, as well as staff member of the Cancer Center

Parttime

Senior Salesforce Administrator

We are looking for a Senior Salesforce Administrator to take a lead role in the ...

Location

United Kingdom , London

Salary:

Not provided

The Telegraph

Expiration Date

Until further notice

Requirements

Strong, hands-on experience configuring Service Cloud in a complex environment
Expert-level Flow creation, troubleshooting, and optimisation
Experience with deployments, change sets/devops tooling, and sandbox management
Ability to design scalable, maintainable solutions that follow platform best practices
Strong understanding of Salesforce data structures, APIs, and error-handling principles
Experience with Omni-Channel, case assignment routing, and automation around service operations
Experience working with Agentforce / AI Agents or a strong ability to learn rapidly
Familiarity with Einstein for Service tools (Email Drafts, Case Wrap-Up, Article Recommendations, Case Classification)
Ideally holds Agentforce Specialist certification or relevant Trailhead credentials
Proven experience in a senior admin or advanced second-line Salesforce role

Job Responsibility

Act as a senior system administrator across TMG’s Salesforce platform, with ownership of advanced BAU tasks and complex support requests
Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks
Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP)
Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production
Lead the configuration and expansion of Agentforce for Service
Support the rollout of Einstein for Service capabilities
Stay current with rapidly evolving AI features and help guide internal adoption
Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness
Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable
Document configuration, logic, and release steps in Jira/Confluence

What we offer

Dynamic working opportunities
Medical cover
Parental leave (six months fully paid maternity leave and enhanced paternity/partner leave)
Life assurance
Season ticket loans
Flexible benefits designed to support your lifestyle and help you achieve a healthy work-life balance
Access to a variety of training and development opportunities through The Academy

AI Conversation Design Specialist

This role is focused on creating a Conversational AI-driven self-service experie...

Location

Munich; Berlin; Dublin

Salary:

Not provided

Personio SE & Co. KG

Expiration Date

Until further notice

Requirements

4–6 years of experience delivering AI Agents or chatbots (voice, chat, email, and messaging) preferably in SaaS, technology, or customer experience
German fluency highly preferred
Hands-on experience with chatbots / AI copilots such as Intercom Fin, Decagon, MavenAGI, Ada, Forethought or equivalent
Familiarity with APIs, comfortable occasionally writing snippets of code to bring in data from other systems into Intercom Fin
Strong understanding of AI/ML concepts, natural language processing, and customer support technologies (e.g., chatbots, virtual assistants)
Experience working with data analytics tools and interpreting model performance metrics
Demonstrated ability to translate business needs and customer pain points into technical requirements for AI solutions
Experience collaborating with Product, Engineering, Data, Systems, Customer Support, and Professional Services teams
Knowledge of customer experience metrics (CSAT, NPS, etc.) and best practices in B2B SaaS
Strong project management skills, including Agile or similar methodologies

Job Responsibility

Self-Service and Productivity Outcomes: Drive contact volume reduction and self-service by implementing solutions for top contact drivers, as well as driving Support Agent productivity and handling time through improvements to co-pilots
AI Conversation Automation: Develop AI automated workflows / agent operating procedures, run batch tests, configure personalized answers, and reverse engineer unresolved conversations
Conversation Design: Architect natural, useful interactions between customers and AI chatbots. Design the flow and logic of conversations for the chatbots, partnering with subject-matter experts. You tune and design bot conversations —flows, intents/tagging, prompts/responses, fallback logic— to cut hallucinations, misroutes, and unnecessary handoffs
AI Service Journey Design: Define and govern AI↔human and AI↔AI handoffs (confidence thresholds, triggers, routing rules), ensuring brand voice, privacy, and responsible-AI standards, building a deep knowledge of our customer journeys and user stories to anticipate and design for different scenarios
Data Integration: bring data from 3rd party systems and our own product into Intercom Fin to improve AI conversation effectiveness
Performance Monitoring and Improvement: Track key metrics (e.g., self-serve resolutions, monthly active users, deflection rates, resolution time, customer experience score, NPS) to evaluate AI impact, identify gaps, and implement improvements
AI Solution Delivery: Lead the implementation of AI-powered tools (e.g., chatbots, copilots, virtual assistants) that address common customer pain points and streamline support and professional services processes, and partner with Engineering and Systems on integrations and fixes
Cross-Functional Collaboration: Work closely with Product, Engineering, Customer Experience, Data and Systems teams to ensure AI solutions are aligned with customer needs and business objectives, and that we integrate seamlessly with the Personio Assistant and internal support tooling
Continuous Quality Improvement: Oversee the ongoing quality fine-tuning of AI tools using real customer data and feedback to improve routing, accuracy, relevance, and customer satisfaction. You approach with a product mindset, anticipating edge cases and interaction effects, and regression test as new changes are introduced. You monitor bot/service health, triage incidents and misroutes, and coordinate rapid fixes and postmortems as needed
Change Management: Champion the adoption of AI tools within customer-facing teams, supporting the development of training materials and enablement sessions dedicated to developing AI proficiency within CX

What we offer

Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
20 Flex Days per year to work remotely from other locations

Fulltime

Health Services Support Agent

Atlean World

Location:
Portugal , Porto

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 13, 2026

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Job Posted:
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