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Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies, by customer, to maximize overall effectiveness and impact
Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights
Effectively builds rapport and relationships with customers across Face To Face and virtual environments
maintains a methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs)
utilizes current digital tools effectively (e.g., Veeva, Zoom, WAB) as well as adapts quickly to new digital tools for successful customer engagement
leverages analytics to assist with developing insights and next best action plans
Compliantly delivers relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behavior/close sales) and leverages account priorities to drive a positive business outcome
proactively provides insights for the development of new and innovative approved product messaging and resources
Leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively utilizes approved clinically oriented disease state information, as applicable
Responsible for strategic deployment of approved Pfizer resources to support provider and patient’s needs (e.g., samples, patient education)
works effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines
able to integrate guidance from management and other support functions (Marketing, Digital) technical solutions (e.g., content recommendation engines) into pre-call planning
proactive planning and optimization of call environment in multiple locations
able to effectively plan day-to-day work based on customer schedules
collaborate effectively with other Customer-Facing (CF) colleagues
Requirements:
Bachelor’s Degree, preferred Science and Health related background
Minimum 4 years of previous sales experience is preferred
Have a history of promotional or sales success, territory management skills, effective communications skills, as well as demonstrated teamwork, leadership ability and accountability
Valid driver’s license and a driving record in compliance with company standards
Nice to have:
4 years of pharmaceutical, biotech, sales, or relevant experience
Experience with therapeutic area and products associated with this role
Knowledge of assigned territory customers and markets (prescribers/HCPs/institutions/organizations)
Develop comprehensive territory/customer plans to drive achievement of desired objectives
Strategically overcome obstacles to gain access to difficult to see health care providers and customers
Cultivate relationships with KOLs
build lasting relationships with top priority customers
Assess needs of target physicians, address needs with responsive approach, targeted skills, and appropriate resources
Demonstrated track record of strong business acumen, problem solving, strategic thinking, data analytical skills and project management skills, as well as excellent planning and prioritization skills
Demonstrated ability to engage, influence and support customers throughout sales process, excellent communication, and interpersonal and leadership skills
Demonstrated ability to quickly learn and embrace new ways of working in a rapidly changing environment
Strong organizational and analytical skills required and ability to analyze and draw appropriate conclusions using sales data/call reporting software/applications and able to adapt to Pfizer’s long-range technology adapting and learning to use new technology to deliver in bringing Pfizer information to market