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This role will report into the Sales Lead and will work with customer-facing and cross function team across the organization. The Health Representative - Manager (HRM) will be responsible for the supervision and leadership of Health Representatives within the area assigned, sales performance of the business portfolio of products, and business knowledge of the area landscape to assess key stakeholders plus future trends within the business marketplace. This position will require regular in field and virtual coaching and observation of Health Representatives and frequent customer contact as well as the development of a strong, effective partnership with marketing and channel colleagues. The HRM will ensure compliant execution by team members, driving understanding of relevant policies and guidance and advancing a culture of integrity. The Health Representative - Manager is responsible for supporting their Health Representatives and customers with their designated portfolio within a defined geographical territory that includes both metro and regional areas. The HRM is responsible for supervising operations of the assigned territory to include hiring, live coaching, virtual coaching, representative development, performance management, and the assigned customer accounts, managing a team of Health Representatives.
Job Responsibility:
Supervision and leadership of Health Representatives within the area assigned
Sales performance of the business portfolio of products
Business knowledge of the area landscape to assess key stakeholders plus future trends
Regular in field and virtual coaching and observation of Health Representatives
Frequent customer contact
Development of a strong, effective partnership with marketing and channel colleagues
Ensure compliant execution by team members
Supporting Health Representatives and customers with their designated portfolio within a defined geographical territory
Supervising operations of the assigned territory to include hiring, live coaching, virtual coaching, representative development, performance management, and the assigned customer accounts
Develops and implements strategic business plan for assigned territory
Plans, organizes, and monitors performance to achieve the business potential of the assigned territory
Successfully implementation of strategic customer selling and management skills to team members
Ensuring effective utilization of promotional material
Proactive data analysis to identify market trends
Collaborates, identifies, & motivates key customers development and opportunities
Leads team to seek opportunities to compliantly gather customer and market insights, manage business relationships, and understand formulary access, protocols and pathways
Understands Stakeholder Mapping and the Patient Journey
Build relationships with customers (including KOLs), internal key stakeholders (SME)
Understands and champions the value of cross-functional collaboration
Contributes to the productivity and effectiveness of team members
Coaches Health Representatives on seamlessly connecting cross-functional colleagues
Maintains enhanced product and/or portfolio, disease state, and market knowledge
Able to expertly operate digital and virtual tools/platforms
Leverages insights from new analytics tools
Maintains growth and entrepreneurial mindset to work through new working model
Retains flexible time management in hybrid environment
Works with all members to coach and counsel on improvement of performance and skill execution
Ensures actions of self and team are fully compliant
Applies situational leadership skills
Employs multiple and interactive methods of coaching across all engagement types
Builds strong team culture, colleague engagement, and morale in a hybrid environment
Promotes a feedback culture and continuous improvement mindset in team
Set team goals and hold team members accountable
Requirements:
Experience working with key thought leaders or high influence customers in large group practices, hospitals, or managed care organizations preferred
Cross-functional collaboration mindset
Feedback culture mindset
Model/leader for change, agility, and adaptability
Advanced virtual communication skills for customer engagement, team management, and remote collaboration
Multimodal coaching capabilities
Demonstrated ability both to think strategically and to execute flawlessly to deliver results
Strong track record of collaborative and motivational leadership and internal stakeholder management skills