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Health Representative Manager

Malaysia, Kuala Lumpur · Job Posted February 20, 2026
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Job Description

This role will report into the Sales Lead and will work with customer-facing and cross function team across the organization. The Health Representative - Manager (HRM) will be responsible for the supervision and leadership of Health Representatives within the area assigned, sales performance of the business portfolio of products, and business knowledge of the area landscape to assess key stakeholders plus future trends within the business marketplace. This position will require regular in field and virtual coaching and observation of Health Representatives and frequent customer contact as well as the development of a strong, effective partnership with marketing and channel colleagues. The HRM will ensure compliant execution by team members, driving understanding of relevant policies and guidance and advancing a culture of integrity. The Health Representative - Manager is responsible for supporting their Health Representatives and customers with their designated portfolio within a defined geographical territory that includes both metro and regional areas. The HRM is responsible for supervising operations of the assigned territory to include hiring, live coaching, virtual coaching, representative development, performance management, and the assigned customer accounts, managing a team of Health Representatives.

Job Responsibility

  • Supervision and leadership of Health Representatives within the area assigned
  • Sales performance of the business portfolio of products
  • Business knowledge of the area landscape to assess key stakeholders plus future trends
  • Regular in field and virtual coaching and observation of Health Representatives
  • Frequent customer contact
  • Development of a strong, effective partnership with marketing and channel colleagues
  • Ensure compliant execution by team members
  • Supporting Health Representatives and customers with their designated portfolio within a defined geographical territory
  • Supervising operations of the assigned territory to include hiring, live coaching, virtual coaching, representative development, performance management, and the assigned customer accounts
  • Develops and implements strategic business plan for assigned territory
  • Plans, organizes, and monitors performance to achieve the business potential of the assigned territory
  • Successfully implementation of strategic customer selling and management skills to team members
  • Ensuring effective utilization of promotional material
  • Proactive data analysis to identify market trends
  • Collaborates, identifies, & motivates key customers development and opportunities
  • Leads team to seek opportunities to compliantly gather customer and market insights, manage business relationships, and understand formulary access, protocols and pathways
  • Understands Stakeholder Mapping and the Patient Journey
  • Build relationships with customers (including KOLs), internal key stakeholders (SME)
  • Understands and champions the value of cross-functional collaboration
  • Contributes to the productivity and effectiveness of team members
  • Coaches Health Representatives on seamlessly connecting cross-functional colleagues
  • Maintains enhanced product and/or portfolio, disease state, and market knowledge
  • Able to expertly operate digital and virtual tools/platforms
  • Leverages insights from new analytics tools
  • Maintains growth and entrepreneurial mindset to work through new working model
  • Retains flexible time management in hybrid environment
  • Works with all members to coach and counsel on improvement of performance and skill execution
  • Ensures actions of self and team are fully compliant
  • Applies situational leadership skills
  • Employs multiple and interactive methods of coaching across all engagement types
  • Builds strong team culture, colleague engagement, and morale in a hybrid environment
  • Promotes a feedback culture and continuous improvement mindset in team
  • Set team goals and hold team members accountable

Requirements

  • Experience working with key thought leaders or high influence customers in large group practices, hospitals, or managed care organizations preferred
  • Cross-functional collaboration mindset
  • Feedback culture mindset
  • Model/leader for change, agility, and adaptability
  • Advanced virtual communication skills for customer engagement, team management, and remote collaboration
  • Multimodal coaching capabilities
  • Demonstrated ability both to think strategically and to execute flawlessly to deliver results
  • Strong track record of collaborative and motivational leadership and internal stakeholder management skills
  • Enterprise thinking
  • Excellent facilitation skills

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