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360 Resourcing Solutions Logo 360 Resourcing Solutions · Insurance

Health & Protection Claims Specialist

United Kingdom, Reading · Job Posted February 16, 2026
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Job Description

At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better. Are you an experienced Claims Specialist looking for an exciting new opportunity? We are looking for a talented individual with demonstrable knowledge and understanding of the UK life, critical illness and health protection insurance sector and strong customer service skills to manage Life, Critical Illness, and/or disability claims. As a Claims Specialist, you'll manage Life, Critical Illness, and/or Disability claims, making key decisions and providing excellent customer support through our HALO claims service, ensuring compliance with industry standards and UK regulations while managing and enhancing our customers' experience addressing each case with precision and empathy. This is an exciting time to be joining us with plenty of opportunity for professional growth we invite you to apply to become part of our award-winning team.

Job Responsibility

  • Managing a portfolio of Life, Critical Illness, and/or disability related claims in line with Industry guidelines, UK legislation, and best practice claims management techniques
  • Listening to our customers and helping to support them through our HALO claims service
  • Building strong relationships with internal and external partners
  • Supporting the growth and development of our disability claims management proposition

Requirements

  • Experience managing all aspects of Life, Critical Illness, and/or disability related claims within an agreed claims authority
  • A detailed knowledge of the UK protection insurance market and regulatory environment
  • Great customer service skills with a passion and desire to achieve the best outcome for the customer
  • Excellent communication skills, both verbal and written
  • Strong planning and organisational skills

Nice to have

A CII claims qualification, or similar, is desirable but not essential

What we offer

  • Private Medical Insurance with rewards for yourself with discounted rates for your family members
  • Competitive Company Pension Scheme
  • Access to several employee discounted schemes including but not limited to: Private dental insurance, Electric Vehicle Salary Sacrifice Scheme, Cycle to Work scheme, Comprehensive Europe and Worldwide Travel Insurance, Medical Cash Plan, Gym memberships, Access to 24/7 GP service for you and your family
  • 25 days holiday with the option to purchase more
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