Health Plan Client Support Specialist, CVS Health

Health Plan Client Support Specialist

CVS Health

Location:
United States, Work At Home, Arizona

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

The Health Plan Client Support Specialist – Representative I is responsible for managing a high volume of correspondence from clients and internal partners to ensure issues are resolved promptly and accurately. They work collaboratively to provide swift resolutions and self-audit their work. They utilize all resources and tools available to ensure world-class customer service.

Job Responsibility:

Effectively resolve issues with the ability to remain calm and professional in emotionally charged situations while deescalating clients/members issues
Able to effectively utilize resources such as company tools, databases, and/or references
Work collaboratively with both internal and external business partners to provide swift resolutions to clients/members
Consistent performance that meets/exceeds established goals
Self-audit of all communications and work completed
Utilize all available tools and resources including but not limited to Microsoft Office, OneNote, Client Support work instructions, PeopleSafe, RxClaim, and theSource for continual improvement to provide world class customer service to clients/members
Proficiency in pharmacy outreach campaigns and taking incoming client calls

Requirements:

3+ years of experience in a complex, high-impact customer interfacing role
High School Diploma or GED required
Bachelor's degree preferred

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost wellness programs including tobacco cessation and weight management
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
September 26, 2025

Expiration:
October 12, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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