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Health Navigator

Aledade, Inc.

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Location:
United States, Dover ▼

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

27.00 - 31.00 USD / Hour
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Job Description:

The Health Navigator will understand the requirements and intent of the Delaware Highmark Commercial contract to effectively collaborate with the interdisciplinary care team to improve health plan member health outcomes and support Aledade’s population health initiatives.

Job Responsibility:

  • Conduct direct telephonic outreach to health plan members based on outreach initiatives
  • Completes social determinants of health screenings and facilitates access to community and/or health plan resources such as food, housing, mobility, energy assistance or other governmental programs in a closed loop referral process to ensure health plan members connection to services
  • Engage health plan members in obtaining preventative screening and close care gaps
  • Coordinates and documents including comprehensive tracking of health plan members’ adherence in relation to appointments, health screenings, care plan objectives, non-clinical assessments, encounters, service plans, and outcomes achieved in an effective manner
  • Under the direction of the Senior Manager, Care Management and in collaboration with the primary care provider, assists health plan members in understanding care plans and instructions and provides support in developing healthier habits and proper use of the emergency room and providing information for alternatives
  • Builds and maintains positive collaborative relationships with health plan members and caregivers, Providers, interdisciplinary care team members, and health plan representatives to deploy health engagement strategies and interventions

Requirements:

  • Familiarity with the healthcare community we are serving or commitment to learn and understand through networking, community assessment, etc.
  • Valid Delaware driver’s license required, excellent driving record and have reliable transportation
  • 1-3 yrs. of healthcare experience
  • Ability to assist the interdisciplinary care team to collaboratively plan, prioritize, implement, and evaluate individual community members’ plans
  • Experience working in a medical practice or healthcare setting is preferred
  • Experience & comfort using technologies such as a computer, telephone, and various types of electronic health record (EHR) platforms to document patient interactions and schedule patients for appointments
  • Medical Terminology certification is preferred
  • Must possess strong organizational skills
  • Ability to work independently
  • Proficient with Microsoft and Google applications
  • Strong communication skills
  • Strong motivational skills including conflict/dispute resolution techniques
  • Must have access to reliable high speed internet connection
  • Education: Associates Degree

Nice to have:

  • Call center experience
  • Bilingual
  • Population health and/or managed care experience
  • Understanding of quality metrics
  • Knowledge and experience activating patients and teaching self-management skills
  • Experience working with vulnerable populations (geriatrics, minorities, behavioral health)
  • Ability to navigate ambiguity with the aid of structured problem-solving techniques
  • Exceptional communication skills, both written and oral, ability to positively influence others with respect and compassion
  • Strong work ethic built on a foundation of proactivity, collaboration, and teamwork
  • Committed to the practice of inquiry and listening
  • Competent documenting in electronic health records
  • Demonstrates curiosity of learning and receiving critical feedback to further growth and development
What we offer:
  • Flexible work schedules and the ability to work remotely are available for many roles
  • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
  • Robust time-off plan (21 days of PTO in your first year)
  • Two paid volunteer days and 11 paid holidays
  • 12 weeks paid parental leave for all new parents
  • Six weeks paid sabbatical after six years of service
  • Educational Assistant Program and Clinical Employee Reimbursement Program
  • 401(k) with up to 4% match
  • Stock options

Additional Information:

Job Posted:
December 17, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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