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Health IT Specialist

Philippines, Cebu · Job Posted June 14, 2026
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Job Responsibility

  • Provide critical end-user technical support for client products via phone, email, chat, and remote assist sessions (LogMeIn Rescue 123, Cisco WebEx, and MS Teams)
  • Identify part numbers/pricing for internal/external customers
  • Troubleshoot, document, and resolve any reported issue tied to client products, escalating to Tier II support when necessary
  • Follow-up with customers to ensure their issue has been resolved
  • Maintain a good rapport with internal and external customers
  • Document customer complaints within client's incident management application so high impacting customer issues can be trended and acted upon
  • Troubleshoot basic to moderate complexity of Windows operating systems and network communication issues
  • Troubleshoot EMR connectivity issues related to the client's software and device integrations
  • Other duties as assigned
  • Assists training new hires
  • Support the Implementation Team/Tier 2 to install, configure, and validate the client's software solutions

Requirements

  • Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or a related field preferred
  • At least 1–2 years of experience in technical support, help desk, IT support, or a related customer-facing technical role
  • Strong knowledge of Windows operating systems and basic network troubleshooting
  • Experience supporting software applications, hardware devices, or healthcare technology solutions is an advantage
  • Familiarity with Electronic Medical Records (EMR/EHR) systems and healthcare software integrations is preferred
  • Experience using remote support tools such as Microsoft Teams, Cisco WebEx, LogMeIn Rescue, or similar platforms
  • Excellent problem-solving, analytical, and troubleshooting skills
  • Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users
  • Ability to document incidents accurately and maintain detailed support records
  • Strong customer service orientation and ability to build positive relationships with internal and external customers
  • Ability to work independently, manage multiple priorities, and escalate issues appropriately
  • Experience assisting with software implementation, system configuration, or user training is a plus

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