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Health Insurance & Authorization Representative III

United States of America, Rochester 19.62 - 26.49 USD / Hour · Job Posted February 21, 2026
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Job Description

The individual in this position manages and provides financial account management for all assigned caseloads. Accountable for coordinating all activities necessary to financially secure the defined accounts through verifying insurances, requesting deposits for non-covered services and co-pays. Identifies complex problems that include but are not limited to authorizations, coordination of benefits, baby not on policy, Cobra entitlement, Medicare Lifetime Reserve days, and Medicare Advantage issues. This role involves in-depth communication, collaboration, and follow-up with patients, families, third-party payers, governmental agencies, employers, social work, financial case management, clinical team and contracting. The Health Insurance & Auth Rep is ultimately responsible for minimizing any delays from admission/arrival until the final bill is produced and any payer denials associated with the above.

Job Responsibility

  • Manages and provides financial account management for all assigned caseloads
  • Accountable for coordinating all activities necessary to financially secure the defined accounts through verifying insurances, requesting deposits for non-covered services and co-pays
  • Identifies complex problems that include but are not limited to authorizations, coordination of benefits, baby not on policy, Cobra entitlement, Medicare Lifetime Reserve days, and Medicare Advantage issues
  • Minimizing any delays from admission/arrival until the final bill is produced and any payer denials
  • Create a professional and effective customer-oriented environment
  • Confirm insurance information and discuss financial obligation
  • Review each visit for insurance history
  • Obtain benefits
  • pre-certification requirements and/or completes notification of admissions
  • Document demographic and insurance information
  • Identify and confirm uninsured and underinsured patients for appropriate referral
  • Notify and monitor patients for completion of adding newborns onto policy
  • Determine the primary payer
  • Notify Utilization Management of clinical requests by third party payers
  • Maintain a monitoring system for adequate benefit coverage and eligibility
  • Review payer denials and communication from PFS
  • Notify and monitor patients COBRA entitlement and assist with paperwork
  • Review Medicare for MSP questions and validations
  • Ensure compliance with the Office of the Inspector General guidelines
  • Ensure appropriate documentation is on file
  • Maintain a thorough knowledge of insurance carriers’ policies and benefit levels
  • Consistently monitor current admissions to ensure eligibility and additional clinical requirements
  • Develop a process to monitor caseload
  • Observe workqueue daily for potential cases
  • Identify barriers to securing cases and develop and implement a plan to successfully resolve issues
  • Utilize resources and investigational skills to solve unique and complex problems
  • Re-check Medicaid eligibility every 30 days for active coverage
  • May train or perform other duties assigned by management
  • Involves the communication and coordination of activities with multiple areas within the University of Rochester Medical Center System
  • External coordination includes patients, families, third party payers, Department of Social Services, Department of Health, attorneys, MVA and WC carriers, outside hospitals, governmental agencies, and external review agencies
  • Explain workflow and policies to areas of impact
  • Provide training and resources to all coverage and those within URMC/affiliates

Requirements

  • High School Diploma or equivalent required
  • AAS Degree preferred
  • 2 years of related experience, preferably in a hospital setting, or equivalent combination of education and experience required
  • High degree of professionalism and motivation with excellent communication and customer service skills required
  • Strong computer skills and ability to type 45 words per minute preferred
  • Strong ability to multi-task and prioritize required
  • Medical terminology preferred
  • Flexible to work weekends, other assigned hours and/or responsibilities as needed required

Nice to have

  • AAS Degree
  • Strong computer skills and ability to type 45 words per minute
  • Medical terminology

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