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Health Insurance and Authorization Representative IV

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University of Rochester

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Location:
United States of America , Rochester

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Contract Type:
Not provided

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Salary:

20.99 - 28.34 USD / Hour

Job Description:

The individual in this position manages and provides financial account management for assigned caseload. Identifies and determines the accuracy and completeness of insurance and demographic information to ensure case is secure prior to discharge. Identifies problems that include but are not limited to pre-certifications, Utilization Management, Medicaid Pending, third party payer issues, and denials/appeal processes. Involves in-depth communication and follow-up with assigned area, Financial Assistance, Social Work, Utilization Management, Medicaid Enrollment & Outreach, patients, families, third-party payers, and governmental agencies.

Job Responsibility:

  • Manages and provides financial account management for assigned caseload
  • Identifies and determines the accuracy and completeness of insurance and demographic information
  • Identifies problems that include but are not limited to pre-certifications, Utilization Management, Medicaid Pending, third party payer issues, and denials/appeal processes
  • Involves in-depth communication and follow-up with assigned area, Financial Assistance, Social Work, Utilization Management, Medicaid Enrollment & Outreach, patients, families, third-party payers, and governmental agencies
  • Create a professional and effective customer-oriented environment
  • Confirm insurance information and discuss financial obligation
  • Document demographic and insurance information in a timely, accurate manner
  • Assess each account for benefits, authorizations, self-pay balances, or other concerns
  • Monitor caseload and document information regarding insurance and exhausted benefits
  • Track patients unable to participate in insurance management
  • Perform ongoing case management for continuous coverage on all Medicaid, Out of State Medicaid, and Medicaid Managed Care cases
  • Develop a process to monitor caseload, document thoroughly and communicate essential information
  • Identify barriers to securing cases and develop and implement a plan to successfully resolve issues
  • Identify areas and recommendations for process/operational improvement
  • Utilize resources and investigational skills to solve unique and complex problems
  • Work independently under self-direction
  • Delegate tasks in times of absence or high work volume and provide guidance and quality assurance of work
  • Review Medicare for MSP questions and validations
  • Ensure compliance with the Office of the Inspector General guidelines
  • Ensure appropriate documentation is on file for assigned caseload
  • Maintain a thorough knowledge of insurance carriers’ policies and benefit levels
  • Involves the communication and coordination of activities with multiple areas within the University of Rochester Medical Center System
  • External coordination includes patients, families, physician offices, third party payers, Department of Social Services, Department of Health, police departments, attorneys, MVA and WC carriers, outside hospitals, governmental agencies and external review agencies
  • Explain workflow and policies to areas of impact
  • Provide training and resources to all coverage and those within URMC/affiliates

Requirements:

  • High School Diploma or equivalent
  • 3 years of related experience or equivalent combination of education and experience
  • Ability to work independently as well as in a team environment
  • Ability to work with all patient populations
  • High degree of professionalism and motivation
  • highly collaborative
  • Excellent written and verbal communication and customer service skills

Nice to have:

  • AAS Degree in related discipline (admitting/registration/patient billing/insurance)
  • Strong computer skills and ability to type 45 words per minute

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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