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The individual in this position manages and provides financial account management for assigned caseload. Identifies and determines the accuracy and completeness of insurance and demographic information to ensure case is secure prior to discharge. Identifies problems that include but are not limited to pre-certifications, Utilization Management, Medicaid Pending, third party payer issues, and denials/appeal processes. Involves in-depth communication and follow-up with assigned area, Financial Assistance, Social Work, Utilization Management, Medicaid Enrollment & Outreach, patients, families, third-party payers, and governmental agencies.
Job Responsibility:
Manages and provides financial account management for assigned caseload
Identifies and determines the accuracy and completeness of insurance and demographic information
Identifies problems that include but are not limited to pre-certifications, Utilization Management, Medicaid Pending, third party payer issues, and denials/appeal processes
Involves in-depth communication and follow-up with assigned area, Financial Assistance, Social Work, Utilization Management, Medicaid Enrollment & Outreach, patients, families, third-party payers, and governmental agencies
Create a professional and effective customer-oriented environment
Confirm insurance information and discuss financial obligation
Document demographic and insurance information in a timely, accurate manner
Assess each account for benefits, authorizations, self-pay balances, or other concerns
Monitor caseload and document information regarding insurance and exhausted benefits
Track patients unable to participate in insurance management
Perform ongoing case management for continuous coverage on all Medicaid, Out of State Medicaid, and Medicaid Managed Care cases
Develop a process to monitor caseload, document thoroughly and communicate essential information
Identify barriers to securing cases and develop and implement a plan to successfully resolve issues
Identify areas and recommendations for process/operational improvement
Utilize resources and investigational skills to solve unique and complex problems
Work independently under self-direction
Delegate tasks in times of absence or high work volume and provide guidance and quality assurance of work
Review Medicare for MSP questions and validations
Ensure compliance with the Office of the Inspector General guidelines
Ensure appropriate documentation is on file for assigned caseload
Maintain a thorough knowledge of insurance carriers’ policies and benefit levels
Involves the communication and coordination of activities with multiple areas within the University of Rochester Medical Center System
External coordination includes patients, families, physician offices, third party payers, Department of Social Services, Department of Health, police departments, attorneys, MVA and WC carriers, outside hospitals, governmental agencies and external review agencies
Explain workflow and policies to areas of impact
Provide training and resources to all coverage and those within URMC/affiliates
Requirements:
High School Diploma or equivalent
3 years of related experience or equivalent combination of education and experience
Ability to work independently as well as in a team environment
Ability to work with all patient populations
High degree of professionalism and motivation
highly collaborative
Excellent written and verbal communication and customer service skills
Nice to have:
AAS Degree in related discipline (admitting/registration/patient billing/insurance)
Strong computer skills and ability to type 45 words per minute