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Health insurance and authorization representative iii

United States of America, Rochester 19.62 - 26.49 USD / Hour · Job Posted February 21, 2026
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Job Description

Manages and provides financial account management for all urgent, emergent, and pre-admission visits with a Surgery Admit and Inpatient/Outpatient levels of care. Coordinates all activities necessary to financially secure the defined case load through verifying insurances, requesting deposits for non-covered services and co-pays. Identifies complex problems, including but not limited to, authorizations, coordination of benefits, baby not on policy, Cobra entitlement, Medicare Lifetime Reserve days, and Medicare Advantage issues. Communicates, collaborates, and follows-up with patients, families, third-party payers, governmental agencies, employers, social work, financial case management, clinical team and contracting. Minimizes any delays from admission until the final bill is produced and any payer denials associated with the above.

Job Responsibility

  • Manages and provides financial account management for all urgent, emergent, and pre-admission visits with a Surgery Admit and Inpatient/Outpatient levels of care
  • Coordinates all activities necessary to financially secure the defined case load through verifying insurances, requesting deposits for non-covered services and co-pays
  • Identifies complex problems, including but not limited to, authorizations, coordination of benefits, baby not on policy, Cobra entitlement, Medicare Lifetime Reserve days, and Medicare Advantage issues
  • Communicates, collaborates, and follows-up with patients, families, third-party payers, governmental agencies, employers, social work, financial case management, clinical team and contracting
  • Minimizes any delays from admission until the final bill is produced and any payer denials associated with the above
  • Reviews each visit for insurance history by utilizing the hospital system along with all third-party payer systems
  • Obtains benefits, pre-certification requirements, and/or completes notification of admissions
  • Documents demographic and insurance information in a timely, accurate manner in the hospital computer system, following department and hospital standards
  • Identifies and confirms uninsured and underinsured patients for appropriate referral to Financial Case Management for possible Medicaid application and/or Financial Assistance
  • Notifies and monitors patients for completion of adding newborns onto policy
  • Determines the primary payer through knowledge of Medicare and other payer regulations for the coordination of benefits
  • Notifies Utilization Management of clinical requests by third party payers
  • Maintains a monitoring system for adequate benefit coverage and eligibility throughout the inpatient stay
  • Reviews payer denials and communication from Patient Financial Services related to Financial Counseling responsible areas and performs necessary follow-up to secure payment
  • Notifies and monitors patients COBRA entitlement and assists with paperwork if necessary
  • Monitors current admissions to ensure eligibility and additional clinical requirements
  • Develops a process to monitor caseload, documents thoroughly in the hospital financial system and communicates essential information to appropriate parties in a timely and accurate manner
  • Observes work queue daily for potential cases that may require notification to insurance company and provides within payer designated timeframe
  • Works to identify barriers to securing cases and develop and implements a plan to successfully resolve issues
  • Utilizes resources and investigational skills to solve unique and complex problems
  • Verifies Medicaid eligibility every 30 days for active coverage
  • Reviews Medicare for MSP questions and validations
  • Investigates and corrects any discrepancy between MSPQ and patient registration
  • Ensures compliance with the Office of the Inspector General guidelines by notifying patients of exhausting Medicare benefits and the option to utilize lifetime reserve days
  • Ensures appropriate documentation is on file for assigned caseload
  • Maintains a thorough knowledge of insurance carriers’ policies and benefit levels as it relates to each specialty
  • Creates a professional and effective customer-oriented environment by utilizing excellent communication skills to obtain pertinent demographic information
  • Confirms insurance information and discuss financial obligation
  • Assists with communication and coordination of activities with multiple areas within the University of Rochester Medical Center System
  • Communicates with external parties such as patients, families, third party payers, Department of Social Services, Department of Health, attorneys, outside hospitals, governmental agencies and external review agencies
  • Explains workflow and policies to areas of impact
  • Provides training and resources to all coverage and those within URMC/affiliates

Requirements

  • High School diploma or equivalent and 2 years of related experience, preferably in a hospital setting required
  • Associate's degree preferred
  • Or equivalent combination of education and experience
  • High degree of professionalism and motivation with excellent communication and customer service skills required
  • Strong ability to multi-task and prioritize required
  • Flexibility to work weekends, other assigned hours required
  • Familiarity with Medical terminology required
  • Strong computer skills and ability to type 45 words per minute preferred

Nice to have

  • Associate's degree
  • Strong computer skills and ability to type 45 words per minute

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