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Health Information Specialist

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Robert Half

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Location:
United States , Cooperstown

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a highly organized, customer‑service‑focused Health Information Specialist to support a busy Health Information Management department. This role is part of a team of a five person team and is responsible for handling protected health information (PHI) with accuracy, professionalism, and urgency. The Health Information Specialist opening is a longer-term onsite contract role in Cooperstown, NY. The phones ring frequently from patients, attorneys, providers, and billing departments, so strong communication skills and the ability to multitask are essential.

Job Responsibility:

  • Provide positive, professional customer service via phone and in person
  • Answer high-volume incoming calls and route inquiries appropriately
  • Receive, verify, and process signed authorization forms for release of information
  • Retrieve, scan, copy, print, and prepare paper and electronic medical records from various media formats
  • Ensure timely and accurate completion of ROI requests in compliance with privacy regulations
  • Utilize EPIC to view and respond to messages and manage work queues
  • Monitor and complete assigned work queues, voicemails, and email requests
  • Maintain confidentiality and handle PHI in accordance with organizational and HIPAA requirements

Requirements:

  • 1 years of customer service experience
  • Strong multitasking and organizational skills
  • Experience with Microsoft Word (create/edit documents)
  • Experience with Microsoft Outlook (send/respond to emails)
  • Comfort working in a fast-paced environment

Nice to have:

  • Previous working experience in medical records, ROI, HIMs, or healthcare administrative roles are a plus
  • Previous exposure to EPIC or other EMR systems is preferred
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 29, 2026

Work Type:
On-site work
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