CrawlJobs Logo
Arcadia Home Care and Staffing - an Addus family company Logo Arcadia Home Care and Staffing - an Addus family company · Customer Service

Health Engagement Specialist

United States, Lisle 20.00 - 22.00 USD / Hour · Job Posted February 17, 2026
Apply Position
Job Link Share

Job Description

The Health Engagement Specialist will be responsible for handling incoming requests for home care services and for managing all client change in condition (CIC) calls from the direct care staff. They will be responsible for vetting and quoting opportunities for private pay as well as coaching and training direct care staff on the CIC process and reports. Additionally, the specialist will monitor and address electronic visit verification geofence incidents, correct geofence issues, and provide coaching to direct care staff. The Specialist will have regular ongoing communication and status updates with Agency Directors as well as Operational leaders.

Job Responsibility

  • Receive incoming calls from potential new clients in all markets and for all brands
  • Relay information about available services and programs
  • Qualify and advance lead to 'conversion ready' status by identifying the client’s needs
  • Work closely with sales force, external referral partners and branch managers regarding call activity and new leads
  • Maintain, follow up and track referrals
  • Receive and document CIC calls from direct care staff
  • Review and verify CIC reports from EVV and other electronic systems, perform follow up as necessary
  • Evaluate CIC information for additional follow up
  • Relay CIC information to payer care managers, physicians, internal operations or other interested parties
  • Review and evaluate EVV geofence reports to identify reasons for events
  • When possible, correct client data to correct incorrect geofence events
  • Contact direct care personnel to obtain additional information regarding geofence events and provider education and coaching related to correct EVV protocols
  • Relay information and issues to internal operations as needed for follow up
  • Conduct competitive surveys and mystery shops
  • Perform quality assurance calls
  • Always maintains a high degree of confidentiality due to access to sensitive information
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
  • Follows all Medicare, Medicaid, and HIPAA regulations and requirements
  • Abides by all regulations, policies, procedures and standards
  • Performs other duties as assigned

Requirements

  • Associates Degree or the equivalent required
  • Bachelor’s Degree preferred
  • Two years’ experience in customer service, marketing and/or sales (Call Center environment strongly preferred)
  • General knowledge of home care and home health
  • knowledge of managed home healthcare preferred
  • Strong communication skills and interpersonal skills
  • Solid computer proficiency in Microsoft Office including Excel and web-based application
  • Ability to complete tasks in a multi-phased, fast paced environment
  • Committed to exceptional customer service and meeting customer needs

What we offer

  • Medical, Dental and Vision Benefits
  • Continued Education
  • PTO Plan
  • Retirement Planning
  • Life Insurance
  • Employee discounts
Arcadia Home Care and Staffing - an Addus family company - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Health Engagement Specialist

8 matching positions

New

Occupational Health Specialist

We are seeking a passionate and proactive Occupational Health Specialist to join...
Location
Location
Australia , Old Toongabbie
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Tertiary qualification in Allied Sciences and/or Occupational Health-related disciplines
  • Registered Nurse qualification is good to have (Australian registration highly desirable)
  • Demonstrated experience in:Injury Management and Workers' Compensation Case Management
  • Intermediate proficiency in Microsoft Office applications, including Word, Excel, and database systems
  • Outstanding communication, negotiation, and stakeholder engagement skills
  • Ability to work autonomously while collaborating effectively with cross-functional teams
  • Strong initiative, adaptability, and a continuous learning mindset
  • Excellent organisational skills with the ability to manage competing priorities
  • Flexible and responsive approach to changing business needs.
Job Responsibility
Job Responsibility
  • Lead and coordinateReturn to Work (RTW)and rehabilitation programs for employees recovering from workplacerelatedinjuries and illnesses
  • Manage workers' compensation case administration and maintain accurate employee medical records in line with legislative, medical, and insurer requirements
  • Review pre-employment medical assessments and health screening reports to ensure employees are fit for their roles
  • Provide guidance and training to employees and leaders on safe work practices, including ergonomics and manual handling
  • Coordinate health and wellbeing programs across Australian sites, including annual flu vaccinations and other corporate wellness initiatives
  • Support the day-to-day operation of the onsite Health Centre and provide first aid assistance as required
  • Collaborate with the EHS Manager to develop and implement occupational health policies, programs, and initiatives
  • Coordinate and supervise temporary or additional resources when needed to support health, medical, and rehabilitation activities
  • Stay current with emerging occupational health trends, legislation, and best practices to continually enhance workplace health outcomes.
Read More
Arrow Right

Behavioral Health Specialist – Inpatient Psychiatry

At Boston Children’s Hospital, the quality of our care – and our inclusive hospi...
Location
Location
United States , Boston
Salary
Salary:
19.06 - 27.64 USD / Hour
childrenshospital.org Logo
Boston Children's Hospital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED required. Associate’s Degree preferred. Experience working with children/adolescents, facilitating group activities, working with patients with behavioral health challenges preferred. 1-2 Years of experience as a Behavioral Health, Mental Health Counselor or similar role in a similar setting preferred. Basic Life Support (BLS) and de-escalation certification per facility protocol/procedure within 1 month of hire.
Job Responsibility
Job Responsibility
  • Focuses on maintaining a physically and emotionally safe environment, supporting routine patient activities, assisting with structured programming, and promptly reporting safety concerns and observed behavioral changes to nursing staff. Closely monitors and maintains the safety of patients. Observes patient behaviors and conditions in accordance with established procedures and protocols. Identifies and reports changes in behavior that represent unsafe situations. Respectful redirection of unsafe behavior and limit setting as needed. Maintains a physically safe environment: Checks and screens items brought into unit. Conducts patient and environmental checks and identifies risk
  • reports identified risk to Registered Nurse. Aids with the implementation of safety measures, such as physical restraints, enhanced patient observation levels and elopement prevention, as warranted. Identifies patient behaviors that could lead to behavioral escalation
  • and utilizes verbal and nonverbal techniques to de-escalate situations in a therapeutic and supportive manner. Support and assist patients with routine activities of daily living such as bathing, dressing, and eating. May collect, measure and record basic patient data, such as vital signs, intake, and output, and obtains specimens according to established procedures and schedules. Records medical data and care provided in patient medical record in accordance with established documentation standards. Assists in patient supervision and engagement during therapeutic group activities. May facilitate psychoeducational groups with support from senior staff. Assists in patient supervision and adherence to structured schedule throughout the day. Position is 8-hour shifts, day/evening rotation, occasional nights, every other weekend and rotating holidays
What we offer
What we offer
  • flexible schedules
  • affordable health, vision and dental insurance
  • child care and student loan subsidies
  • generous levels of time off
  • 403(b) Retirement Savings plan
  • Pension
  • Tuition and certain License and Certification Reimbursement
  • cell phone plan discounts
  • discounted rates on T-passes
  • Parttime
Read More
Arrow Right

State Programs Member Engagement Specialist (Facilitated Enrollment)

The MarketPlace Facilitated Enroller is responsible for identifying and educatin...
Location
Location
United States , New York
Salary
Salary:
51000.00 - 80070.00 USD / Year
healthfirst.org Logo
Healthfirst
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge of Medicaid, Essential Plan, Child Health Plus, Qualified Health Plan, Medicare or any other healthcare product line
  • Basic knowledge of Microsoft Office (Excel, Word and PowerPoint)
  • Must have a GED or high school diploma
Job Responsibility
Job Responsibility
  • Identifying and educating potential members on all aspects of the plan including new Medicaid, CHP/EP/QHP and answering questions regarding plan’s features and benefits
  • Identifying and assisting current members who are due to recertify their healthcare coverage for Medicaid, EP, QHP and CHP by completing member’s annual recertification application including adding on additional eligible family members
  • Engage in enrollment activities over the phone or in person through onsite coverage at hospitals, provider offices, City agencies, community business partners and Community Based Organizations (CBO’s)
  • Complete and review all applications prior to submitting to NYSOH marketplace
  • Assist members with selecting a high-quality Primary Care Physician (PCP), order member ID card and make monthly premium payment
  • Manage inbound and outbound telephonic enrollment process as a part of the Sales enrollment
  • Educate members about digital tools including HF mobile application, Twilio, as well as NowPow
  • Maintain and complete adequate Book of Business (BOB) for all encounters and leads on daily basis
  • Conduct group educational seminars /presentations including Healthfirst products and services as well as preventive care educations in person or virtually
  • Participate in health-related activities / special events including evening and weekend activities
What we offer
What we offer
  • medical, dental and vision coverage
  • incentive and recognition programs
  • life insurance
  • 401k contributions
  • Fulltime
Read More
Arrow Right

Specialist, Health & Safety (EMEA)

Activision Blizzard is seeking to fill the position of Specialist, Health and Sa...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
activision.com Logo
Activision
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years of experience in occupational health & safety, preferably in office, studio, or entertainment environments
  • Relevant experience complying with local Health and Safety legislation in Poland
  • Bachelor’s or Master’s degree in Occupational Safety, Environmental Health, Industrial Hygiene, or a related field
  • Formal Health & Safety qualification recognized in Poland
  • Knowledge of Polish Health & Safety law and regulations
  • Knowledge of best practices in safety concepts, standards, policies, and procedures
  • Effective management, communication, technical writing, presentation development, and organizational skills
  • Ability to maintain professional composure when dealing with unusual and stressful circumstances
  • Strong customer service and service delivery
  • Demonstrated integrity, honesty, poise, tact, and diplomacy
Job Responsibility
Job Responsibility
  • Implement, monitor, and continuously improve health and safety programs in alignment with local requirements and company standards
  • Maintain the H&S legal compliance digital system
  • Conduct H&S audits and inspections to identify and mitigate hazards and track actions until completion
  • Maintain H&S related documentation, records, and reports to ensure compliance
  • Carry out Risk Assessments and update existing ones
  • Ensure the Emergency Plan and H&S Policy are updated
  • Provide support in maintaining the Health & Safety training program and deliver all required local H&S training
  • Ensure all workplace accidents, incidents and near misses are recorded, investigated and that appropriate corrective / preventive actions are put in place
  • Oversee the ergonomic program and assessments for the office and the studio staff, recommending adjustments and equipment
  • Coordinate fire drills and ensure emergency equipment (AEDs, fire extinguishers, first aid kits, etc) are inspected and maintained
  • Fulltime
Read More
Arrow Right

Occupation Health Specialist

For over 180 years, P&G has created some of the world’s most successful brands, ...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
us.pg.com Logo
Procter & Gamble
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BSc Nursing or GNM nursing with an active/valid license/registration with Maharashtra Nursing Council
  • At least 2 years of prior work experience in an occupational health setting or industrial health center
  • Demonstrated proficiency in Commercial Acumen and understanding of its application in a corporate health setting
  • Strong knowledge and practical experience in Disaster Management and Disaster Preparedness
  • Exceptional Empathic Communication and interpersonal skills
  • Solid understanding of Hazard Recognition and risk assessment principles
  • Track record of contributing to Health and Productivity improvements
  • Proficient in Medical Terminology and experience with Medical Testing procedures
  • In-depth knowledge of Occupational Health Law and regulations
  • Expertise in current Occupational health practice standards and guidelines
Job Responsibility
Job Responsibility
  • Conducting health assessments and providing primary care for work-related injuries and illnesses, adhering to established medical testing protocols
  • Developing, implementing, and evaluating occupational health programs to promote employee well-being and prevent workplace hazards
  • Agile learner who can understand and support business by designing - driving impactful employee engagement initiatives
  • Collaborating with management and safety teams on Hazard Recognition and risk assessment to create a safer work environment
  • Leading and participating in Disaster Preparedness and Disaster Management initiatives, including developing and implementing emergency response plans
  • Providing Empathic Communication and counseling to employees regarding health concerns, work-related stress, and return-to-work programs
  • Ensuring compliance with all relevant Occupational Health Law and regulations, maintaining accurate and confidential medical records
  • Applying advanced Occupational health practice principles to guide decision-making and service delivery
  • Contributing to enhanced Health and Productivity through proactive health promotion and preventative measures
  • Working effectively within a multidisciplinary team, demonstrating strong Teamwork and collaboration skills to achieve shared goals
  • Fulltime
Read More
Arrow Right

Client Sales Specialist- Health

You will manage and maintain an effective business relationship between Vodafone...
Location
Location
United Kingdom , N/A
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in account management or sales support roles, ideally within complex or enterprise environments
  • Confidence using sales tools such as Ignite and Salesforce
  • Experience working with virtual sales teams across different locations and time zones
  • Strong prioritisation skills, with the ability to manage tight deadlines and shifting demands
  • Proven stakeholder management skills, including engagement with senior and C‑level stakeholders
  • Commercially astute, with a good understanding of revenue, contracts and financial processes
  • Resilient, tenacious and proactive, with a creative approach to building and maintaining customer relationships
  • A collaborative, inclusive mindset and a genuine passion for delivering positive outcomes for customers
Job Responsibility
Job Responsibility
  • Manage and maintain an effective business relationship between VodafoneThree and regional accounts within the Health sector
  • Maintain existing revenues whilst implementing sales action plans to identify, develop and close incremental new business opportunities
  • Ensure high levels of customer engagement measured using relationship net promoter score (rNPS)
  • Be the go‑to person for day‑to‑day account management, maintaining strong relationships with the client and wider cluster stakeholders
  • Support revenue forecasting, tracking and reporting, ensuring records are accurate, transparent and up to date
  • Collaborate closely with Service and App Development teams to ensure client requests and queries are handled quickly and effectively
  • Coordinate and manage Change Requests (CRs) and projects, working with internal teams and external partners to deliver on time and in line with client objectives
  • Own procurement activities, from requesting quotes and raising purchase orders through to invoice receipting and supplier coordination
What we offer
What we offer
  • Excellent basic salary plus commission and Vodafone benefits
  • Great pay
  • Bonuses
  • Up to 28 days off plus bank holidays
  • Paid time for charity work
  • Discounts
  • Vouchers
  • Pension plan
  • Amazing learning tools
  • Top-notch parental leave policies
  • Fulltime
Read More
Arrow Right

Behavioral Health Specialist Fellow

Oak Street Health's graduate Behavioral Health Specialist Fellowship is a 12-mon...
Location
Location
United States , Albuquerque
Salary
Salary:
46597.00 - 101228.00 USD / Year
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Genuine passion for behavioral health
  • A supportive attitude toward our patient population of older adults
  • Embracing teamwork and the opportunity to collaborate with brilliant colleagues
  • Want to be part of an innovative model focused on empirically guided population health
  • Family, Adult or Adult-Gerontology Social Worker who have already graduated or will graduate from their training program
  • Willing to work in the assigned location for the program duration
  • Minimum GPA of 3.0 in MSW program
  • Currently holds or will hold by the fellowship start date, an active, non-probationary state lower level social work license in the state they will be working in
Job Responsibility
Job Responsibility
  • Building knowledge of evidence-based interventions and psychotropic medications
  • Earning clinical supervision hours from a licensed clinical social worker
  • Engaging in didactic content that aims to build on, not repeat, graduate training
What we offer
What we offer
  • Paid vacation
  • Sick time
  • Investment/retirement 401K match options
  • Health insurance
  • Vision benefits
  • Dental benefits
  • Opportunities for leadership development
  • Continuing education stipends
  • New centers and flexible work environments
  • Opportunities for high levels of responsibility and rapid advancement
  • Fulltime
Read More
Arrow Right

Community Engagement Specialist

We are looking for a Community Engagement Specialist to support one of our major...
Location
Location
United States , San Francisco
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A photographer with an active personal social media presence showcasing your creativity, style, and original work
  • A current, hands-on Photoshop and Lightroom user (required)
  • Someone who communicates thoughtfully in comments and public conversations
  • A creator with a modest but engaged following—not seeking large influencers who prefer less-than-full-time roles
  • Passionate about helping creators learn, improving creative workflows, and representing a global brand authentically
  • Experience engaging publicly on behalf of a brand is a plus
  • Strong digital communication skills, high emotional intelligence, and excellent judgment in fast-paced online environments
Job Responsibility
Job Responsibility
  • Engage photographers, creators, and community advocates across social channels
  • Respond to comments and questions with clarity, empathy, and a human tone
  • Provide accurate product support via brand accounts and approved personal channels
  • Use judgment to apply humor, reassurance, clarification, or escalation when appropriate
  • Participate in sensitive conversations following established guidelines (no crisis comms ownership)
  • Maintain deep understanding of creative workflows, product features, updates, and known issues
  • Collaborate monthly on educational content such as tutorials, FAQs, tips, or feature explanations
  • Publish approved content on brand channels and your personal social accounts (with required disclosures)
  • Communicate product knowledge in an accessible, creator‑friendly voice
  • Track conversations to identify trends, recurring questions, and sentiment shifts
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training
Read More
Arrow Right