Health Coach, CVS Health

CVS Health

Location:
United States, Texas

Category:
Health and Beauty

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Healthy Outcomes Team is a health advocacy team focused on helping the Medicare population complete important health activities while addressing barriers to healthcare access.

Job Responsibility:

Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, medication refills, etc.
Assessment of Members: Through motivational interviewing and the use of various tools, utilizes healthcare knowledge and experience to conduct evaluation of member's health status
Utilizes influencing/motivational interviewing skills to ensure member engagement and discern health needs
Partners with members to identify opportunities for integration into available programs
Uses holistic approach to consult and overcome barriers with members
Interprets and utilizes guidelines to positively impact members' health
Provides up-to-date healthcare information for better understanding of health status
Empowers member’s participation and engagement in healthcare decisions
Incorporates strategies to reduce risk factors and overcome barriers related to health conditions and social factors
Develops a proactive course of action to improve health outcomes and overall wellness

Requirements:

3+ years practice experience -- Renal, Diabetes, Hypertension, Primary Care/Geriatric, Nursing, Population Health
3+ years of managed care or Medicare experience
3+ years’ experience in Microsoft Office (Outlook, Word, Teams, Excel, OneNote)
Associate's Degree or equivalent experience

Nice to have:

Healthcare licensure and/or certifications (RN, LPN, RD, MSW, LCSW, CDE etc.)
Bilingual (Spanish)
Previous telephonic coaching, education, or case management experience
Experience with behavioral change and/or motivational interviewing

What we offer:

Affordable medical plan options
401(k) plan including matching company contributions
Employee stock purchase plan
No-cost wellness screenings, tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
September 30, 2025

Expiration:
October 31, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Health Coach