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Healthcare Clinic Assistants are the first-person patients see and speak to when they arrive for their appointment. You will deliver care and direction for every patient, responding quickly to their needs and play an integral part of the pharmacy services team. You will work in our in-store clinic.
Job Responsibility:
Greet patients arriving for pre-booked appointments and explain how their appointment will work
Check, capture and verify patient data on an electronic device
Observe patients in the waiting area following their appointment and escalate any potential issues to the appropriate member of the team
Comply with governance, policies, standard operating procedures and health and safety rules
Be a supportive member of the team, working collaboratively to achieve team and organisational goals
Train in basic first aid skills to support with adverse reactions
Requirements:
Able to deal kindly and sensitively with anxious / distressed people
Communicate and listen effectively
Passion and energy to deliver excellent patient care
Able to respond to changing work force demand and service needs
Digitally savvy and comfortable embracing and navigating technology
Nice to have:
Experience in a healthcare setting
What we offer:
Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme