Health Client Manager - Mid Market Job at Alight Solutions (Virtual)

Account Manager - Mid Market DACH

As an Account Manager in our strategic sales organization, you’ll own revenue gr...

Location

Germany , Munich

Salary:

Not provided

Personio SE & Co. KG

Expiration Date

Until further notice

Requirements

3+ years of experience in sales or account management roles, with a proven track record of growing accounts and exceeding retention targets
Strong communicator who enjoys negotiating
Build and sustain relationships across diverse customer profiles
Background in client-facing roles (AM/CSM/Sales)
Thrive at the intersection of Solution Sales, Payroll, Product, Legal, and Finance
Drives ambitious outcomes with a growth mindset
Excel in fast-paced, evolving environments
Curious about applying AI/automation to sales and customer workflows
Business-proficient in German and fluent in English (written and spoken)
Bachelor’s degree or equivalent practical experience

Job Responsibility

Own a high-impact book of business: Build trusted relationships with key stakeholders across your portfolio. Own the full upsell cycle while sustaining strong retention
Drive revenue growth: Expand strategically through account growth and renewals—prioritize the highest-impact opportunities to exceed targets
Lead renewals like a pro: Run end-to-end renewal cycles: craft offers, negotiate terms, manage approvals, and document deal insights to protect and extend value for the customer and Personio
Drive expansion: Identify and prioritize upsell/cross-sell plays, run crisp discovery, deliver compelling demos, and negotiate to close. Simplify complex expansions and present clear ROI to champions and HR leaders
Win as one team: Orchestrate the right internal experts at the right time. Maintain tight alignment with CSMs to understand customer health, collaborate on strategy, and coordinate clear, consistent communication so every interaction is seamless
Be the voice of the customer, inside and out: Capture feedback and market signals, spot patterns, and channel them to Product/Engineering to influence the roadmap with real business impact
Forecast with discipline: Maintain spotless pipeline hygiene and precise monthly expansion and churn forecasts in SFDC. Build close plans, de-risk early, and communicate status with zero surprises
See risk early, act earlier: Detect downgrade and churn signals (adoption gaps, loss of executive sponsorship, competitive pressure) and execute structured save plays. Handle escalations with calm, solution-oriented leadership

What we offer

Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
20 Flex Days per year to work remotely from other locations

Fulltime

Account Manager, Customer Experience

Amsive is hiring an Account Manager, Customer Experience, with prior experience ...

Location

United States , New York

Salary:

Not provided

Amsive

Expiration Date

Until further notice

Requirements

2-4+ years of experience managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and other paid media channels (CTV, Linear TV)
2+ years of experience in agency environment and proven success in managing client relationships
Experienced in compiling, documenting, and communicating client requirements to internal stakeholders across departments
Must have experience overseeing implementation or managing and executing omnichannel marketing campaigns as main client point of contact
Strong written and verbal communication skills
Strong project management and organization skills
Strong grasp and demonstrated application of marketing and communication principles
Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel
Demonstrated excellence in building and maintaining profitable client relationships

Job Responsibility

Lead role for client-facing interaction with agency day to day, owner of overall client satisfaction, and proactivity of account to drive marketing goals
Partner with leading health insurance plans and health systems to develop and manage data-driven marketing programs that drive member acquisition, engagement, and retention across channels
Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction
Become proficient in company designated tools for success in project and account management
Create and proactively manage internal timelines for projects and programs through proactive communication
Log all resource hours into Amsive designated project management tool (Asana) daily
Schedule, organize and facilitate client campaign initiatives across all agency channels
hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity
Oversee implementation, delivery, and execution of program promise
Facilitate and manage the invoicing process

Fulltime

Customer Success & Renewals Manager, Mid-Market, EMEA

At Harvey, we’re transforming how legal and professional services operate — not ...

Location

United Kingdom , London

Salary:

Not provided

Harvey

Expiration Date

Until further notice

Requirements

Experienced professionals from legal firms or SaaS organizations, with direct experience managing a high volume of client cases and/or customers
Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels
Proven success in owning renewals and commercial conversations, with experience forecasting and mitigating churn risk
Demonstrated ability to ruthlessly prioritize across a wide portfolio and manage competing demands with operational rigor
Strong comfort with ambiguity and a builder’s mindset—able to iterate on processes, pilot new engagement models, and contribute to scalable 1:many initiatives
Results-driven candidates who are able to prioritize competing tasks and demanding customers seamlessly
Team player described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality

Job Responsibility

Scaled Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions
Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily basis as it becomes a “must have” product
Client Relationship Management: Serve as the primary contact for a portfolio of ~90+ mid-market clients, adopting a prescriptive and consultative approach to deliver a superior customer experience
Process Creation: Drive scalability in the way we operate through documentation, designing playbooks, self-help materials, email cadences, and automation to ensure we drive efficiency in our long-term mid-market strategy
Post Sale Lifecycle Ownership & Renewals: Manage the entire client lifecycle, including upsells and contract renewals, with a focus on long-term success and value realization
Renewals & Commercial Ownership: Own and forecast renewals, conduct proactive risk mitigation, lead pricing conversations, and ensure successful contract execution
Success Metrics Management: Utilize adoption rates, benchmarks, and other key metrics to drive strategies ensuring client satisfaction and high ROI
Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations
Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities
Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services

What we offer

A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive
An opportunity to contribute to the growth and direction of our Customer Success program, building out best-in-class playbooks and processes
A collaborative work environment that promotes growth, learning, and development

Fulltime

New

Vice President, CFO, PBM Underwriting & Analytics

We are seeking a dynamic and experienced executive to serve as Vice President, H...

Location

United States , Woonsocket, Rhode Island

Salary:

275000.00 - 375000.00 USD / Year

CVS Health

Expiration Date

March 09, 2026

Requirements

Approximately 15 years of healthcare experience, with deep PBM expertise, including client pricing and underwriting
Demonstrated success owning client-level financial outcomes, including profitability, margin performance, or equivalent accountability
Extensive understanding of the PBM landscape, health plans, and multiple lines of business with varying funding arrangements
Must be comfortable meeting with clients
Proven success partnering successful in a complex matrixed organizations
Strong executive communication skills with the ability to influence internal leadership and engage directly with health plan clients
In-depth knowledge of PBM operations, market dynamics, and regulatory environment
Ability to operate independently, manage competing priorities, and delegate effectively
Proven experience developing teams
Remote role with up to 25% travel

Job Responsibility

Lead and manage an organization of approximately 90 colleagues across underwriting, client pricing, RFP pricing, analytics, and client profitability management
Establish and execute the underwriting and client profitability strategy aligned to enterprise objectives and segment financial targets
Drive a culture of financial accountability, disciplined decision-making, collaboration, and continuous improvement
Partner with senior leadership to define and monitor KPIs that measure pricing effectiveness, profitability, and long-term client value
Oversee the end-to-end underwriting and pricing process for PBM health plan clients, including 250+ pricing events annually across new business, renewals, and mid-term actions
Maintain direct accountability for RFP pricing strategy and execution, ensuring competitive, accurate, and profitable pricing outcomes
Ensure alignment across pricing offers, negotiations, and contracting with a clear focus on financial risk management and margin protection
Continuously review and refine underwriting and pricing processes to improve accuracy, efficiency, and scalability
Monitor market trends, competitor dynamics, and regulatory developments to inform underwriting and pricing strategy
Interact extensively with executive leadership to align on pricing positions, concessions, and overall underwriting approach

What we offer

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

!

Client Success Associate

The Client Success Associate owns the relationship and management of a portfolio...

Location

United States

Salary:

65000.00 - 95000.00 USD / Year

Big Health

Expiration Date

Until further notice

Requirements

At least 1 year of enterprise account management experience
Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
Strong problem resolution skills and proven ability to engage and interact with different stakeholders to resolve issues
Strong empathy for customers and their success
Ability to manage deadlines and prioritize in a fast-paced environment
Strong attention to detail
Outstanding written and verbal communication skills
Growth mindset and willingness to partner and learn from your peers
Desire to develop presentation and storytelling capabilities through PowerPoint
An interest in healthcare, health tech, & mental health, and a passion for directly improving peoples’ lives

Job Responsibility

Build strong relationships with clients to become a trusted partner & advisor in supporting the mental health of client populations through utilization of Big Health’s products and offerings
Manage and resolve day-to-day customer inquiries including eligibility, support of enrollment marketing materials, invoicing, member support inquiries, and workflows
Support implementations and customer operations by actively managing action items and responding to client communications in a timely manner
Identify opportunities to help clients expand engagement of our products within their populations
Generate, customize, and analyze client level reporting. Reporting support may include reporting on small and mid-sized clients around member engagement and clinical outcomes
Become a product expert and internal champion for clients as we improve our products

What we offer

generous vacation policy
professional development fund
flexible working arrangements
competitive salary packages including stock options

Fulltime

Senior Manager of Customer Success

We’re looking for a strategic and results-driven Senior Manager of Customer Succ...

Location

United States; Canada , Austin; Raleigh; Nashville; Toronto

Salary:

174000.00 - 248000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

8+ years in customer success, account management, or client-facing roles within a SaaS environment
At least 5+ years managing a team of CSMs or similar roles, ideally in scaled/pooled models serving SMB or Mid-Market customers
Proven success leading tech-touch and digital CS programs
Experience with ChurnZero or similar CSPs strongly preferred
Demonstrated ability to drive outcomes and efficiency across large customer portfolios (50–200 accounts per CSM)
Skilled in building and operationalizing lifecycle journeys, automations, and health scoring systems
Strong data literacy and experience using CS KPIs (retention, expansion, product adoption, NPS) to drive team and program performance
Proven track record of developing strong customer relationships and driving customer engagement with a complex SaaS product
Ability to lead with empathy, provide effective coaching, and motivate a team to exceed goals while fostering a collaborative team culture
Exceptional communicator who can influence cross-functionally, articulate a value story tied to business results, and inspire customer-centric behavior at all levels

Job Responsibility

Design and optimize scalable playbooks across all lifecycle phases—onboarding, adoption, renewal, and expansion—to ensure consistent, high-impact engagement
Identify segment-level trends and drive scalable operational improvements across the Commercial CS motion
Lead the evolution of our digital-led CS motion, leveraging tech-touch, lifecycle automation, and platforms like ChurnZero to drive personalized, proactive customer interactions
Leverage customer data (adoption, engagement) to infer early indicators of risk or growth potential
Develop playbooks to successfully drive customers through the value journey in 1:many and low touch models
Create multi-threaded customer relationships in a 1:many model
Partner cross-functionally with Operations and Professional Services to improve the scaled customer journey
Provide structured customer feedback to influence product direction and go-to-market alignment
Own the weekly renewal pipeline, empowering CSMs to proactively manage upcoming contracts, mitigate risk, and maximize retention and expansion outcomes
Monitor key customer success metrics - including adoption, retention, expansion, and churn risk signals - and implement strategies to improve outcomes and operational efficiency

What we offer

100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ

Fulltime

Account Manager

As an Account Manager at Ramp, you will set the bar for operational excellence w...

Location

United States , New York; San Francisco

Salary:

154200.00 - 240000.00 USD / Year

Ramp

Expiration Date

Until further notice

Requirements

Minimum 4 years of new business sales or account management experience in a B2B organization
Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
Excellent verbal and written communication skills, as well as interpersonal skills
Organizational, project management, and time management skills
Familiarity with basic sales tools and common metrics
High adaptability and understanding of change within the evolution of a startup

Job Responsibility

Build and nurture strong relationships across new and existing high-value mid-market customers to better achieve their needs and manage all reporting of health within accounts
Develop deep, multi-threaded relationships with decision makers at your customers
Drive spend across your book of business by owning retention, adoption, expansion within existing products, and growth across your your accounts
Lead Executive Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases
Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Customer Success teams
Collaborate with product, support, and marketing teams to provide informed recommendations into Ramp’s product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle

What we offer

100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home-office equipment ordering for all employees

Fulltime

Account Director - Public Relations

Inizio Evoke Comms is a global, award-winning health communications agency that ...

Location

United States , New York

Salary:

100000.00 - 130000.00 USD / Year

Inizio Evoke

Expiration Date

Until further notice

Requirements

Bachelor's degree, preferably in communications, marketing, business or health / science related field or equivalent experience
7+ years of experience in public relations and communications
health or pharma communications experience preferred
Experience in corporate communications including internal communications, external communications, executive visibility, etc.
Experience with change management communications a plus
Recognized project management experience
Experienced manager with an ability and passion for helping to drive professional growth of team members
Understanding of Inizio Evoke Communications' missions and values and a commitment to the growth and success of the company
Experience driving current or new business growth
Passion for improving lives through innovations in health

Job Responsibility

Develop and cultivate relationships with clients and external audiences
Thoughtfully counsel clients based on communications landscape and business goals, showcasing ability to marry communications/PR tactics up to client's broader strategy
Proactively direct planning and execution of projects ensuring efficiency and high-quality delivery of results
Play a major part in drafting client communications materials, such as emails, speaking event submissions and related presentation materials, reviewing and guiding on briefing sheets in collaboration with imbedded media team, and reviewing social media content in partnership with the social team
Have skills necessary to handle issues management, mobilizing teams to respond to issues and provide strategically sound recommendations to clients on how to address issues
Manage development of client budgets and SOWs, track monthly financials for each client, and mentors mid-to-junior level staff on financials
Take an active role in monthly forecasting and developing staff plans for core clients
Research, develop and present new business proposals, gaining more confidence and experience leading new business efforts
Participate in organic/new business pitches with confidence
Identify and realizes opportunities for organic account growth

What we offer

medical
dental
401(k)
tuition reimbursement
flexible time off

Fulltime

Health Client Manager - Mid Market

Alight Solutions

Location:
United States of America , Virtual

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 04, 2026

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