Health Client Manager - Mid Market Job at Alight Solutions (Virtual)

Account Manager, Mid Market (Italian Speaker, 12-Month Contract)

We're looking for an Account Manager. Mid-Market (Italian Speaker, 12-month cont...

Location

United Kingdom; Luxembourg , London; Luxembourg

Salary:

Not provided

Hootsuite

Expiration Date

Until further notice

Requirements

Relevant experience in sales or customer success experience, preferably in a fast paced, SaaS industry
Fluent in English and Italian
Proven success managing a customer portfolio
demonstrated ability to manage a high volume of opportunities and transactions, while leveraging data driven insights within the customer journey and sales process
Proven record of quota attainment and/or portfolio management and can share experiences of developing business plans with a mix of tactics
Experience using sales tools such as SFDC, Gong, Sales Navigator, 6Sense, and Gainsight
Belief in ValueSelling, with a strong sense of what customers value and how to challenge them to develop a deeper understanding of how Hootsuite delivers impact and ROI
Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, supporting new owls with internal training and collaboration sessions
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Commitment to Results: Consistently achieving results, demonstrating high performance, and challenging self and others to deliver results

Job Responsibility

Maintain day-to-day contact with your book of Mid Market customers, establishing influential relationships by providing timely answers to questions, monitoring health and adoption, in order to enhance performance across social media
Manage the post-sale relationships, including multithreaded customer engagements. Implement negotiation strategies with manager support to drive successful renewal and expansion outcomes
Provide weekly forecasts and maintain rolling forecasts ensuring SFDC is consistently updated for your customers. Monitor account data health, identify risks and/or objections, and escalate risks to internal stakeholder groups for timely mitigation to ensure customer retention
Act as a trusted advisor throughout the customer journey, leveraging your knowledge of product fit while tailoring existing renewal strategy to meet customers’ unique needs with manager support
Conduct Strategic Business Reviews (SBR) to discuss accomplishments, opportunities, account growth and to identify areas of improvement
Monitor and report on customer engagement activities and results in order to assess trends using SFDC, Gainsight, Gong and others
Consistently build an expansion pipeline, focusing on the upsell of product add-ons upon contract renewal or during the service period to meet or exceed expansion targets
Demonstrate an understanding of contract terms and processes in order to positively influence the renewal process as well as ensure a seamless customer experience
Report clients' feedback to manager and relevant internal stakeholders
Log feature requests and update customer account notes in Salesforce. Identify and escalate potential account risks and maintain SFDC hygiene

What we offer

Health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
Group RRSP plan with a company match of up to 4% of base salary (Canadian benefits)
401k Plan with a company match (up to 4% of base salary) (US benefits)
Global Parental Leave: 26 weeks of full and partially paid leave for permanent employees after 12 months of employment

Fulltime

Account Manager, Mid Market

We're looking for an Account Manager to manage, retain, and grow relationships w...

Location

Canada , Toronto; Vancouver

Salary:

65000.00 - 85000.00 CAD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

Relevant experience in sales or customer success experience, preferably in a fast paced, SaaS industry
Proven success managing a customer portfolio
demonstrated ability to manage a high volume of opportunities and transactions, while leveraging data driven insights within the customer journey and sales process
Proven record of quota attainment and/or portfolio management and can share experiences of developing business plans with a mix of tactics
Experience using sales tools such as SFDC, Gong, Sales Navigator, 6Sense, and Gainsight
Belief in ValueSelling, with a strong sense of what customers value and how to challenge them to develop a deeper understanding of how Hootsuite delivers impact and ROI
Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, supporting new owls with internal training and collaboration sessions
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Commitment to Results: Consistently achieving results, demonstrating high performance, and challenging self and others to deliver results
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs

Job Responsibility

Maintain day-to-day contact with your book of Mid Market customers, establishing influential relationships by providing timely answers to questions, monitoring health and adoption, in order to enhance performance across social media
Manage the post-sale relationships, including multithreaded customer engagements
Implement negotiation strategies with manager support to drive successful renewal and expansion outcomes
Provide weekly forecasts and maintain rolling forecasts ensuring SFDC is consistently updated for your customers
Monitor account data health, identify risks and/or objections, and escalate risks to internal stakeholder groups for timely mitigation to ensure customer retention
Act as a trusted advisor throughout the customer journey, leveraging your knowledge of product fit while tailoring existing renewal strategy to meet customers’ unique needs with manager support
Conduct Strategic Business Reviews (SBR) to discuss accomplishments, opportunities, account growth and to identify areas of improvement
Monitor and report on customer engagement activities and results in order to assess trends using SFDC, Gainsight, Gong and others
Consistently build an expansion pipeline, focusing on the upsell of product add-ons upon contract renewal or during the service period to meet or exceed expansion targets
Demonstrate an understanding of contract terms and processes in order to positively influence the renewal process as well as ensure a seamless customer experience

What we offer

Health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
Group RRSP plan with a company match of up to 4% of base salary (Canada)
401k Plan with a company match (up to 4% of base salary) (US)
Global Parental Leave: 26 weeks of full and partially paid leave for eligible employees

Fulltime

Account Manager - Mid Market DACH

As an Account Manager in our strategic sales organization, you’ll own revenue gr...

Location

Germany , Munich

Salary:

Not provided

Personio SE & Co. KG

Expiration Date

Until further notice

Requirements

3+ years of experience in sales or account management roles, with a proven track record of growing accounts and exceeding retention targets
Strong communicator who enjoys negotiating
Build and sustain relationships across diverse customer profiles
Background in client-facing roles (AM/CSM/Sales)
Thrive at the intersection of Solution Sales, Payroll, Product, Legal, and Finance
Drives ambitious outcomes with a growth mindset
Excel in fast-paced, evolving environments
Curious about applying AI/automation to sales and customer workflows
Business-proficient in German and fluent in English (written and spoken)
Bachelor’s degree or equivalent practical experience

Job Responsibility

Own a high-impact book of business: Build trusted relationships with key stakeholders across your portfolio. Own the full upsell cycle while sustaining strong retention
Drive revenue growth: Expand strategically through account growth and renewals—prioritize the highest-impact opportunities to exceed targets
Lead renewals like a pro: Run end-to-end renewal cycles: craft offers, negotiate terms, manage approvals, and document deal insights to protect and extend value for the customer and Personio
Drive expansion: Identify and prioritize upsell/cross-sell plays, run crisp discovery, deliver compelling demos, and negotiate to close. Simplify complex expansions and present clear ROI to champions and HR leaders
Win as one team: Orchestrate the right internal experts at the right time. Maintain tight alignment with CSMs to understand customer health, collaborate on strategy, and coordinate clear, consistent communication so every interaction is seamless
Be the voice of the customer, inside and out: Capture feedback and market signals, spot patterns, and channel them to Product/Engineering to influence the roadmap with real business impact
Forecast with discipline: Maintain spotless pipeline hygiene and precise monthly expansion and churn forecasts in SFDC. Build close plans, de-risk early, and communicate status with zero surprises
See risk early, act earlier: Detect downgrade and churn signals (adoption gaps, loss of executive sponsorship, competitive pressure) and execute structured save plays. Handle escalations with calm, solution-oriented leadership

What we offer

Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
20 Flex Days per year to work remotely from other locations

Fulltime

Customer Success & Renewals Manager, Mid-Market, EMEA

At Harvey, we’re transforming how legal and professional services operate — not ...

Location

United Kingdom , London

Salary:

Not provided

Harvey

Expiration Date

Until further notice

Requirements

Experienced professionals from legal firms or SaaS organizations, with direct experience managing a high volume of client cases and/or customers
Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels
Proven success in owning renewals and commercial conversations, with experience forecasting and mitigating churn risk
Demonstrated ability to ruthlessly prioritize across a wide portfolio and manage competing demands with operational rigor
Strong comfort with ambiguity and a builder’s mindset—able to iterate on processes, pilot new engagement models, and contribute to scalable 1:many initiatives
Results-driven candidates who are able to prioritize competing tasks and demanding customers seamlessly
Team player described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality

Job Responsibility

Scaled Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions
Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily basis as it becomes a “must have” product
Client Relationship Management: Serve as the primary contact for a portfolio of ~90+ mid-market clients, adopting a prescriptive and consultative approach to deliver a superior customer experience
Process Creation: Drive scalability in the way we operate through documentation, designing playbooks, self-help materials, email cadences, and automation to ensure we drive efficiency in our long-term mid-market strategy
Post Sale Lifecycle Ownership & Renewals: Manage the entire client lifecycle, including upsells and contract renewals, with a focus on long-term success and value realization
Renewals & Commercial Ownership: Own and forecast renewals, conduct proactive risk mitigation, lead pricing conversations, and ensure successful contract execution
Success Metrics Management: Utilize adoption rates, benchmarks, and other key metrics to drive strategies ensuring client satisfaction and high ROI
Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations
Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities
Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services

What we offer

A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive
An opportunity to contribute to the growth and direction of our Customer Success program, building out best-in-class playbooks and processes
A collaborative work environment that promotes growth, learning, and development

Fulltime

Global Head of Mid-Market Customer Success

The Global Head of Mid-Market Customer Success leads one of GlobalData Healthcar...

Location

United States , New York City

Salary:

130000.00 - 150000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

8+ years in Customer Success or commercial client management
at least 3 years leading a CS team of 5+ people globally
Demonstrated experience owning and improving segment-level retention (VRR/GRR) and expansion (NRR) metrics in a B2B SaaS or data/intelligence business
Strong people leadership credentials
evidence of building high-performing teams
managing through change
and developing talent
Experience operating in a PE-backed or high-growth commercial environment with aggressive targets and fast iteration cycles
Comfortable with data and analytics
able to build renewal forecasts

Job Responsibility

Lead
coach
and develop a global team of mid-market CSMs
setting clear performance expectations
KPIs
and development pathways
Run regular 1:1s
team calls
and performance reviews
create a culture of accountability

Fulltime

Mid-Market Account Executive, Corporate

We are looking for an experienced, entrepreneurial, driven and accomplished new ...

Location

United States

Salary:

79000.00 - 109000.00 USD / Year

AlphaSense

Expiration Date

Until further notice

Requirements

Previous experience owning a book of new business
Experience selling into enterprise clients
Strong track record of success in a SaaS or non-SaaS sales environment
Hard-working and possess a 'never give up' attitude
Strong communicator with ability to explain complex financial data to a non-financial audience
Hunter mentality to drive pipeline
Intellectually curious
Coachable
Tenacious
2+ years of full cycle SaaS sales (including closing experience)

Job Responsibility

Take responsibility for the end-end sales processes in your territory, targeting folks in Corporate Strategy, Competitive Intelligence, Business Development, Investor Relations, and M&A
Research opportunities, prospect, initiate discussions, build relationships, conduct demos, manage product trials, and close deals
Partner with SDR team to create prospecting plans and drive pipeline
Forecast accurately and develop necessary pipeline to meet/exceed quota
Work closely with Product Specialist team during trials to ensure client engagement and ultimate purchase
Work closely with Account Management to ensure customer health and close sourced upsell and cross-sell opportunities
Gather and distribute product feedback from clients and prospects to sales and product teams

What we offer

Competitive benefits program
Generous commission plan with uncapped earning potential
Equity

Fulltime

Mid-market Sales Account Executive

Paytient is seeking a Mid-market Sales Account Executive to scale revenue in the...

Location

United States

Salary:

Not provided

Paytient

Expiration Date

Until further notice

Requirements

4–6 years of work experience in Sales, Partnerships, Business Development, or a relevant field
Experience working in the Google Suite, and expertise in building slides and working in sheets
Credibility at all levels and evidence of building positive relationships internally and with the customer
Effective communication skills with the ability to build influential relationships and deliver results in a cross-functional environment
Successful history of net direct new business sales, proving consistent delivery against targets
High motivation, resilience and ambition to build a career at Paytient

Job Responsibility

Own the West and Mountain territory, and be responsible for the full sales cycle with employers that are HQ’d in your set region with an employee population of 1,000 to 5,000
Focus on building trusted, long term relationships that yield recurring revenue opportunities
Build your pipeline by working directly with a focused list of broker(s), or with the employer directly
Partner closely with VP, Growth to develop a business plan that allows you to hit your revenue goals with confidence on a quarterly basis
Coordinate several sales contracts simultaneously, and act fully responsible to your customers throughout the entire sales cycle
Own the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business, while growing existing accounts
Use your solution selling expertise to respond efficiently to customer needs and identify business potential in order to create a strategic, long-term partnership with your customers
Strengthen client relationships through regular engagement, including virtual and face-to-face meetings, hosting Lunch and Learns at your assigned broker offices to drive education/consideration, and regular follow-ups via calls, emails, and LinkedIn posts that will attract their attention
Prioritize and be present at key industry events where your assigned customers will be present to generate market interest
Work in partnership with our team of Growth Marketing, Revenue Operations, Partnership Lead, and Enterprise Sales leads to maximize all sales opportunities

What we offer

Medical, dental and vision insurance
$4,400 annual HSA contribution
Paytient Health Payment Account (HPA)
Monthly lifestyle spending stipend
Five weeks of annual PTO
Week-long fully paid 'summer break' for all employees!
Ten weeks of bonding leave for new parents
Two weeks of caregiver leave
Employer paid short-term and long-term disability
401k plan access with a 4% employer match

Fulltime

Client Solutions Manager

As a Client Solutions Manager, you will own both account growth and delivery exc...

Location

United States , Plano

Salary:

121162.00 - 168281.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

8+ years of experience in applications delivery, account management, or sales/growth roles
Proven ability to grow accounts, open new opportunities, and drive land-and-expand motions
Experience managing multiple small accounts with strong prioritization and communication skills
Solid understanding of application services, modernization, enhancements, and managed services
Ability to shape solutions and articulate clear value propositions to technical and non-technical audiences
Strong business and financial acumen, including forecasting and margin awareness
Excellent relationship-building skills with senior stakeholders
Strong leadership, problem-solving, and communication abilities across cross-functional teams

Job Responsibility

Grow client accounts
Identify and pursue new opportunities within existing mid-market accounts
Build pipeline through prospecting, partner channels, and internal leads
Understand client goals and position the right NTT DATA solutions to support them
Lead client success and delivery
Serve as a trusted advisor, guiding clients from discovery through proposal and delivery kickoff
Translate sold work into clear delivery plans (scope, timeline, resources, risks)
Oversee delivery execution across projects and managed services, ensuring a smooth client experience
Monitor performance, SLAs/KPIs, and drive continuous improvement
Resolve issues quickly to maintain strong client satisfaction

What we offer

Medical insurance
Dental insurance
Vision insurance with employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

Fulltime

Select Country

Health Client Manager - Mid Market

Job Description

Job Responsibility

Requirements

What we offer

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