CrawlJobs Logo

Health Client Manager - Mid Market

alight.com Logo

Alight Solutions

Location Icon

Location:
United States of America , Virtual

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

44600.00 - 70800.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

The Health Client Manager (HCM) serves as the primary point of contact for clients regarding Health Benefits delivery, including reporting, requirements definition, and service inquiries. As the service lead, the HCM is accountable for client satisfaction and managing ongoing requirements. This role may also support change requests but is not a sales position. While the HCM does not manage a team, they are expected to act as a Subject Matter Expert (SME) and provide coaching and mentorship, particularly to Health Client Specialists. Some travel may be required. This role is an ideal transition for individuals with Health Client Management experience.

Job Responsibility:

  • Ongoing relationship with clients and maintain regular communication with key client stakeholders
  • Evaluating manage, and resolve complex operational and technical challenges
  • Understanding our technology solutions to better serve client needs
  • Organizing, plan, and lead both internal and external meetings effectively
  • Overseeing projects from initiation to completion, providing subject matter expertise to the client throughout
  • Utilizing ad hoc reporting, Google Analytics, and Advanced Table Editor
  • Assist with escalations and provide client consultation
  • Serving as a Subject Matter Expert for service-specific and common client requirements
  • Collaborating seamlessly with a global team dedicated to client delivery and satisfaction
  • Executing the solution roadmap for the client
  • Developing domain and operational expertise within the client team
  • Managing and deliver client reporting, including addressing non-standard reporting needs

Requirements:

  • Possess Bachelor's or equivalent work experience
  • Able to translate concepts to client requirements that drive technological and process solutions to meet client needs
  • Possess project and client management experience
  • Possess analytical, problem-solving, and organizational skills
  • Possess Leadership and coaching skills
  • Possess Excellent verbal, written, and interpersonal communication skills
  • Able to facilitate effective conversations with internal and external clients
  • Possess Health Welfare/Annual enrollment experience
  • Guide, and support the team in adopting best practices
What we offer:
  • A variety of health coverage options
  • wellbeing and support programs
  • retirement
  • vacation and sick leave
  • maternity, paternity & adoption leave
  • continuing education and training
  • several voluntary benefit options

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Alight Solutions - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Health Client Manager - Mid Market

Account Manager - Mid Market DACH

As an Account Manager in our strategic sales organization, you’ll own revenue gr...
Location
Location
Germany , Munich
Salary
Salary:
Not provided
personio.com Logo
Personio SE & Co. KG
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in sales or account management roles, with a proven track record of growing accounts and exceeding retention targets
  • Strong communicator who enjoys negotiating
  • Build and sustain relationships across diverse customer profiles
  • Background in client-facing roles (AM/CSM/Sales)
  • Thrive at the intersection of Solution Sales, Payroll, Product, Legal, and Finance
  • Drives ambitious outcomes with a growth mindset
  • Excel in fast-paced, evolving environments
  • Curious about applying AI/automation to sales and customer workflows
  • Business-proficient in German and fluent in English (written and spoken)
  • Bachelor’s degree or equivalent practical experience
Job Responsibility
Job Responsibility
  • Own a high-impact book of business: Build trusted relationships with key stakeholders across your portfolio. Own the full upsell cycle while sustaining strong retention
  • Drive revenue growth: Expand strategically through account growth and renewals—prioritize the highest-impact opportunities to exceed targets
  • Lead renewals like a pro: Run end-to-end renewal cycles: craft offers, negotiate terms, manage approvals, and document deal insights to protect and extend value for the customer and Personio
  • Drive expansion: Identify and prioritize upsell/cross-sell plays, run crisp discovery, deliver compelling demos, and negotiate to close. Simplify complex expansions and present clear ROI to champions and HR leaders
  • Win as one team: Orchestrate the right internal experts at the right time. Maintain tight alignment with CSMs to understand customer health, collaborate on strategy, and coordinate clear, consistent communication so every interaction is seamless
  • Be the voice of the customer, inside and out: Capture feedback and market signals, spot patterns, and channel them to Product/Engineering to influence the roadmap with real business impact
  • Forecast with discipline: Maintain spotless pipeline hygiene and precise monthly expansion and churn forecasts in SFDC. Build close plans, de-risk early, and communicate status with zero surprises
  • See risk early, act earlier: Detect downgrade and churn signals (adoption gaps, loss of executive sponsorship, competitive pressure) and execute structured save plays. Handle escalations with calm, solution-oriented leadership
What we offer
What we offer
  • Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
  • Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
  • Make an impact on the environment and society with 1 (fully paid) Impact Day
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities
  • We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
  • 20 Flex Days per year to work remotely from other locations
  • Fulltime
Read More
Arrow Right
New

Global Head of Mid-Market Customer Success

The Global Head of Mid-Market Customer Success leads one of GlobalData Healthcar...
Location
Location
United States , New York City
Salary
Salary:
130000.00 - 150000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years in Customer Success or commercial client management
  • at least 3 years leading a CS team of 5+ people globally
  • Demonstrated experience owning and improving segment-level retention (VRR/GRR) and expansion (NRR) metrics in a B2B SaaS or data/intelligence business
  • Strong people leadership credentials
  • evidence of building high-performing teams
  • managing through change
  • and developing talent
  • Experience operating in a PE-backed or high-growth commercial environment with aggressive targets and fast iteration cycles
  • Comfortable with data and analytics
  • able to build renewal forecasts
Job Responsibility
Job Responsibility
  • Lead
  • coach
  • and develop a global team of mid-market CSMs
  • setting clear performance expectations
  • KPIs
  • and development pathways
  • Run regular 1:1s
  • team calls
  • and performance reviews
  • create a culture of accountability
  • Fulltime
Read More
Arrow Right

Account Manager, Customer Experience

Amsive is hiring an Account Manager, Customer Experience, with prior experience ...
Location
Location
United States , New York
Salary
Salary:
Not provided
amsive.com Logo
Amsive
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-4+ years of experience managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and other paid media channels (CTV, Linear TV)
  • 2+ years of experience in agency environment and proven success in managing client relationships
  • Experienced in compiling, documenting, and communicating client requirements to internal stakeholders across departments
  • Must have experience overseeing implementation or managing and executing omnichannel marketing campaigns as main client point of contact
  • Strong written and verbal communication skills
  • Strong project management and organization skills
  • Strong grasp and demonstrated application of marketing and communication principles
  • Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel
  • Demonstrated excellence in building and maintaining profitable client relationships
Job Responsibility
Job Responsibility
  • Lead role for client-facing interaction with agency day to day, owner of overall client satisfaction, and proactivity of account to drive marketing goals
  • Partner with leading health insurance plans and health systems to develop and manage data-driven marketing programs that drive member acquisition, engagement, and retention across channels
  • Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction
  • Become proficient in company designated tools for success in project and account management
  • Create and proactively manage internal timelines for projects and programs through proactive communication
  • Log all resource hours into Amsive designated project management tool (Asana) daily
  • Schedule, organize and facilitate client campaign initiatives across all agency channels
  • hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity
  • Oversee implementation, delivery, and execution of program promise
  • Facilitate and manage the invoicing process
  • Fulltime
Read More
Arrow Right

Customer Success & Renewals Manager, Mid-Market, EMEA

At Harvey, we’re transforming how legal and professional services operate — not ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
harvey.ai Logo
Harvey
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced professionals from legal firms or SaaS organizations, with direct experience managing a high volume of client cases and/or customers
  • Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels
  • Proven success in owning renewals and commercial conversations, with experience forecasting and mitigating churn risk
  • Demonstrated ability to ruthlessly prioritize across a wide portfolio and manage competing demands with operational rigor
  • Strong comfort with ambiguity and a builder’s mindset—able to iterate on processes, pilot new engagement models, and contribute to scalable 1:many initiatives
  • Results-driven candidates who are able to prioritize competing tasks and demanding customers seamlessly
  • Team player described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality
Job Responsibility
Job Responsibility
  • Scaled Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions
  • Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily basis as it becomes a “must have” product
  • Client Relationship Management: Serve as the primary contact for a portfolio of ~90+ mid-market clients, adopting a prescriptive and consultative approach to deliver a superior customer experience
  • Process Creation: Drive scalability in the way we operate through documentation, designing playbooks, self-help materials, email cadences, and automation to ensure we drive efficiency in our long-term mid-market strategy
  • Post Sale Lifecycle Ownership & Renewals: Manage the entire client lifecycle, including upsells and contract renewals, with a focus on long-term success and value realization
  • Renewals & Commercial Ownership: Own and forecast renewals, conduct proactive risk mitigation, lead pricing conversations, and ensure successful contract execution
  • Success Metrics Management: Utilize adoption rates, benchmarks, and other key metrics to drive strategies ensuring client satisfaction and high ROI
  • Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations
  • Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities
  • Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services
What we offer
What we offer
  • A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive
  • An opportunity to contribute to the growth and direction of our Customer Success program, building out best-in-class playbooks and processes
  • A collaborative work environment that promotes growth, learning, and development
  • Fulltime
Read More
Arrow Right

Client Success Associate

The Client Success Associate owns the relationship and management of a portfolio...
Location
Location
United States
Salary
Salary:
65000.00 - 95000.00 USD / Year
bighealth.com Logo
Big Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 year of enterprise account management experience
  • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
  • Strong problem resolution skills and proven ability to engage and interact with different stakeholders to resolve issues
  • Strong empathy for customers and their success
  • Ability to manage deadlines and prioritize in a fast-paced environment
  • Strong attention to detail
  • Outstanding written and verbal communication skills
  • Growth mindset and willingness to partner and learn from your peers
  • Desire to develop presentation and storytelling capabilities through PowerPoint
  • An interest in healthcare, health tech, & mental health, and a passion for directly improving peoples’ lives
Job Responsibility
Job Responsibility
  • Build strong relationships with clients to become a trusted partner & advisor in supporting the mental health of client populations through utilization of Big Health’s products and offerings
  • Manage and resolve day-to-day customer inquiries including eligibility, support of enrollment marketing materials, invoicing, member support inquiries, and workflows
  • Support implementations and customer operations by actively managing action items and responding to client communications in a timely manner
  • Identify opportunities to help clients expand engagement of our products within their populations
  • Generate, customize, and analyze client level reporting. Reporting support may include reporting on small and mid-sized clients around member engagement and clinical outcomes
  • Become a product expert and internal champion for clients as we improve our products
What we offer
What we offer
  • generous vacation policy
  • professional development fund
  • flexible working arrangements
  • competitive salary packages including stock options
  • Fulltime
Read More
Arrow Right
New

D365 Managed Services Service Delivery Manager

As a Managed Services Service Delivery Manager you can expect to… Serve as the p...
Location
Location
United States
Salary
Salary:
Not provided
hso.com Logo
HSO
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years supporting or leading Dynamics 365 Managed Services engagements across Finance & Operations, Customer Engagement, or both
  • Experience serving as the primary delivery interface for enterprise or mid-market Microsoft platform clients
  • Working knowledge of managed services delivery models including support governance, backlog coordination, enhancement planning, and service review rhythms
  • Experience coordinating consulting activity across distributed delivery teams
  • Comfort operating in client-facing roles that require independent prioritization and ownership across multiple concurrent engagements
  • Ability to maintain delivery visibility without reliance on fully structured project-based schedules
  • Experience partnering with Account Management to support renewals and account stability
  • Working familiarity with Azure, Dynamics 365, and the broader Microsoft Business Applications ecosystem
  • Strong communication skills with the ability to engage effectively across business and technical stakeholders
  • Bachelor’s degree in Information Systems, Business, or related discipline preferred
Job Responsibility
Job Responsibility
  • Serve as the primary delivery interface and trusted point of contact for assigned Managed Services clients across Dynamics 365 Finance & Operations and Customer Engagement environments
  • Own the end-to-end managed services lifecycle for client environments, including support coordination, enhancement planning, optimization initiatives, and continuous improvement activities
  • Develop strong working relationships with clients and internal consulting teams to maintain delivery alignment, visibility into priorities, and long-term solution health
  • Coordinate delivery across multiple concurrent engagements, balancing competing priorities while maintaining consistent service quality and responsiveness
  • Partner with Account Management and Customer Care leadership to support renewals, account stability, and identification of opportunities to expand managed services support
  • Translate client priorities into coordinated consulting activity across functional and technical workstreams
  • Maintain visibility into engagement risks, timelines, support trends, and enhancement opportunities while proactively communicating status and recommendations
  • Collaborate with consulting teams to ensure support requests and enhancement initiatives are progressing effectively and aligned to client expectations
  • Support transitions from implementation to Managed Services and help establish durable delivery rhythms for long-term client success
  • Maintain delivery tracking across internal systems including resource coordination, financial visibility, billing readiness, and service performance indicators
  • Fulltime
Read More
Arrow Right

Senior Manager of Customer Success

We’re looking for a strategic and results-driven Senior Manager of Customer Succ...
Location
Location
United States; Canada , Austin; Raleigh; Nashville; Toronto
Salary
Salary:
174000.00 - 248000.00 USD / Year
captivateiq.com Logo
CaptivateIQ
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years in customer success, account management, or client-facing roles within a SaaS environment
  • At least 5+ years managing a team of CSMs or similar roles, ideally in scaled/pooled models serving SMB or Mid-Market customers
  • Proven success leading tech-touch and digital CS programs
  • Experience with ChurnZero or similar CSPs strongly preferred
  • Demonstrated ability to drive outcomes and efficiency across large customer portfolios (50–200 accounts per CSM)
  • Skilled in building and operationalizing lifecycle journeys, automations, and health scoring systems
  • Strong data literacy and experience using CS KPIs (retention, expansion, product adoption, NPS) to drive team and program performance
  • Proven track record of developing strong customer relationships and driving customer engagement with a complex SaaS product
  • Ability to lead with empathy, provide effective coaching, and motivate a team to exceed goals while fostering a collaborative team culture
  • Exceptional communicator who can influence cross-functionally, articulate a value story tied to business results, and inspire customer-centric behavior at all levels
Job Responsibility
Job Responsibility
  • Design and optimize scalable playbooks across all lifecycle phases—onboarding, adoption, renewal, and expansion—to ensure consistent, high-impact engagement
  • Identify segment-level trends and drive scalable operational improvements across the Commercial CS motion
  • Lead the evolution of our digital-led CS motion, leveraging tech-touch, lifecycle automation, and platforms like ChurnZero to drive personalized, proactive customer interactions
  • Leverage customer data (adoption, engagement) to infer early indicators of risk or growth potential
  • Develop playbooks to successfully drive customers through the value journey in 1:many and low touch models
  • Create multi-threaded customer relationships in a 1:many model
  • Partner cross-functionally with Operations and Professional Services to improve the scaled customer journey
  • Provide structured customer feedback to influence product direction and go-to-market alignment
  • Own the weekly renewal pipeline, empowering CSMs to proactively manage upcoming contracts, mitigate risk, and maximize retention and expansion outcomes
  • Monitor key customer success metrics - including adoption, retention, expansion, and churn risk signals - and implement strategies to improve outcomes and operational efficiency
What we offer
What we offer
  • 100% of medical, dental, and vision covered including 75% for dependents
  • Flexible vacation days and quarterly mental health days so you can recharge
  • Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
  • Annual stipends for professional development and caretaking
  • 401k plan to participate in and save towards the future
  • Newest Apple products to help you do your best work
  • Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ
  • Fulltime
Read More
Arrow Right
New

Customer Success Manager

Our client, a rapidly expanding international organisation, is seeking a Custome...
Location
Location
United Kingdom , London
Salary
Salary:
50000.00 GBP / Year
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of one year in Customer Success, Account Management, or a similar client-facing role
  • Experience working with B2B clients
  • exposure to SaaS, software environments is important
  • A track record of managing multiple projects and stakeholders simultaneously
  • Demonstrated success in growing revenue within an existing client base
  • Strong analytical capability, with confidence presenting insights and trends to varied audiences
  • Excellent communication, negotiation, and presentation skills
  • Ability to influence and engage senior stakeholders, including C-suite
  • A degree is preferred - graduating from a top Russell Group university is a notable advantage
Job Responsibility
Job Responsibility
  • Managing a portfolio of mid-market clients as their main point of contact, ensuring smooth coordination across internal teams
  • Developing strong, trusted relationships with senior stakeholders, including executive-level contacts
  • Spotting opportunities to expand existing accounts through strategic upsell and cross-sell initiatives
  • Monitoring account health, identifying risks early, and taking proactive steps to address them
  • Preparing and delivering performance updates, including KPI reviews and quarterly business discussions
  • Advising clients on strategic, operational, and marketing decisions using data insights and best-practice guidance
  • Strengthening long-term client engagement through consistent, high-quality support
What we offer
What we offer
  • bonus
  • stock
  • Fulltime
Read More
Arrow Right