Health and Safety Operations Planner

• Manage consultant diaries, book and prioritise visits across a six-week window, and maximise productivity by filling cancellations and late availability
• Prepare consultants for site visits, gather key client information, handle incoming calls, and set clear expectations to ensure a great customer experience
• Manage holidays and training in diaries, reducing travel through smart geographical planning, and keeping accurate records in Salesforce
• Working closely with Consultants and Regional Managers, help balance workloads, support rota management, assist with KPI reporting, and make welcome calls to new clients

• Keen eye for detail and strong ability to manage and prioritise tasks in a fast-paced environment
• Solid working knowledge of Microsoft 365 including Excel and Word
• Excellent listening and communication skills
• Experience in a customer service or delivery focused role
• Confident handling enquiries via phone, email, and Teams
• Proactive, able to use initiative, and remain calm under pressure while prioritising work in line with business needs

Experience with CRM or case management systems would be advantageous

• Great Benefits
• A supportive and inclusive work culture
• Work/Life balance