Health Advocate, CVS Health

CVS Health

Location:
United States, Work At Home

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

Health Advocate position on the Healthy Outcomes Team interacting with Medicare members telephonically to inspire healthy behaviors, provide education about benefits for specific screenings and medications, and assist with important health services and resources to improve Star health outcomes.

Job Responsibility:

Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills
Working through barriers that stand in the way of our members' good health
Delivering the best member experience through professional empathetic conversations
Provide important education to members to help them make good health decisions that improve their health
Accurately document conversations in the member's health record

Requirements:

Professional communication skills
Strong active listening and interpersonal skills
High computer literacy, including ability to troubleshoot issues
Proficiency with Windows and web-based applications and digital communication tools
Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace
Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted)
High School Diploma or equivalent G.E.D.

Nice to have:

Bilingual or multilingual candidates heavily preferred
Experience with HEDIS screening measures
Experience with behavior change
2 years' experience with call center or outreach involving members/consumers
3 years' experience in a healthcare setting
Medical certification (certified nursing assistant, medical assistant, etc.)

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 26, 2025

Expiration:
September 05, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Health Advocate