Health Advocate, CVS Health

Health Advocate

CVS Health

Location:
United States

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

Health Advocate position on the Healthy Outcomes Team interacting with Medicare population telephonically to inspire healthy behaviors and help members complete important health screenings and activities. The role involves helping members understand their benefits for specific screenings and medications.

Job Responsibility:

Inbound and outbound calls throughout the working day to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills
Working through barriers that stand in the way of our members' good health
Delivering the best member experience through professional empathetic conversations
Provide important education to members to help them make good health decisions that improve their health
Accurately document conversations in the member's health record

Requirements:

Advanced Experience with Windows based applications
6 months Call Center
High computer literacy, including ability to troubleshoot issues
Strong active listening and interpersonal skills
High School Diploma or G.E.D.
Reliable high-speed internet connection (100-200 Mbps and above) and a suitable remote workspace
Hard wired connectivity required - DSL, satellite and wireless broadband is NOT permitted

Nice to have:

Bilingual or multilingual candidates
Experience with Pharmacy terms
Experience with behavior change
Experience with call center or outreach involving members/consumers
3+ years' experience in a healthcare setting
Medical certification (certified nursing assistant, medical assistant, etc.)
Professional communication skills

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
November 27, 2025

Expiration:
December 05, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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