CrawlJobs Logo

Health Advocate Concierge

hcsc.com Logo

Health Care Service Corporation

Location Icon

Location:
United States , Springfield ▼

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

18.46 - 37.84 USD / Hour
Save Job
Save Icon
Job offer has expired

Job Description:

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Responsibility:

  • Responsible for an integrated member experience
  • Responsible for providing concierge guidance and answering questions from members and providers for medical, behavioral health and prescription benefits and claims
  • Assisting members in assessing tools, health partner options, and setting provider appts through their choice of communication whether it be phone, webchat, or written
  • The incumbent is a subject matter expert and may handle projects and assist in training others
  • They are responsible for navigating the healthcare system and helping the member reach optimal health by collaborating with clinicians from medical, behavioral or a pharmacist

Requirements:

  • Associate with 2 years OR, a Bachelor’s with 1 year, OR 3 years of concierge-oriented customer service experience
  • Experience emphasizing plan of care, assisting customers to select in-network providers, and train customers on tools
  • Knowledge of medical terminology
  • Experience building trust and providing concierge level of service
  • Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians
  • Attention to detail and strong documentation skills
  • Web and PC proficiency

Nice to have:

  • Associate degree in Health Science or Health Studies or Bachelor’s degree
  • Knowledge of HCSC customer service systems, processes, and products of the operational area
  • 3 years of concierge-oriented customer service experience in an insurance environment
  • Clinical or social work expertise
  • Experience in coordinating medical services
  • Knowledge with health benefit plans and the insurance industry

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Health Care Service Corporation - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 31698 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Health Advocate Concierge

Concierge representative exclusive provider organization

Location
Location
United States , Rolling Meadows
Salary
Salary:
24.10 - 36.15 USD / Hour
aurorahealthcare.org Logo
Advocate Aurora Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-5 years of managed care or business experience in healthcare field specific to interpreting benefit plans
  • 1-2 years of customer service experience
  • College degree or equivalent work experience
  • Demonstrated ability to excel in this role
  • Medical terminology
  • Excellent communication skills
  • Ability to work independently
  • Knowledge of PC, Microsoft Office, and database environment
  • Excellent problem solving skills
  • Ability to read and interpret standard plan language, and effectively communicate back to inquiry
Job Responsibility
Job Responsibility
  • Obtain & validate a complete understanding of associate concern(s) and/or inquiry, assessing the concern/inquiry to determine the appropriate response/resource, and triaging to the appropriate resource when applicable
  • Act as a liaison for the associate between multiple departments within Advocate, the appropriate insurance company, providers rendering service, or outside entities contracted as part of the EPO plan of benefits to ensure associate questions and concerns are appropriately triaged and/or responded to resolve outstanding issues
  • Deescalate callers that are distraught or upset due to real or perceived difficulties they have encountered
  • Follow appropriate scripts and procedures
  • Retrieve and respond to all voicemail messages within one business day
  • General medical terminology and understanding of the plan as well as all resource tools available to associates, provider network, restrictions, and processes specific to the EPO plan
  • Researching eligibility disputes
  • contacting Managed Care Organization, HR Direct, ADP, etc. to resolve outstanding concerns on behalf of the Advocate associate
  • Complete documentation of telephone inquiries utilizing the established call documentation database
  • Manage follow-up timely for any open/unresolved escalations
What we offer
What we offer
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance
  • Fulltime
Read More
Arrow Right

Customer Advocate Phone Specialist (Bilingual Traditional Mandarin/English) - Hybrid

Blue Cross Blue Shield of Arizona (BCBSAZ) is urgently hiring a full-time, virtu...
Location
Location
United States , Phoenix
Salary
Salary:
20.00 USD / Hour
azblue.com Logo
Blue Cross Blue Shield of Arizona
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field
  • High School diploma or GED
  • Within 45 days of hire in member concierge, Mi Consejero Azul, or areas supporting sales, employee must hold an active, current, and unrestricted AZ Department of Insurance Health Insurance License
  • Intermediate PC proficiency
  • Advanced bilingual (Mandarin/English) skill in verbal communication
  • Intermediate bilingual (Mandarin/English) skill in written communication
Job Responsibility
Job Responsibility
  • Identify, research, process, resolve and respond to customer inquiries and correspondence via telephone, written communication and/or in person
  • Answer a diverse and high volume of health insurance related customer calls and correspondence on a daily basis
  • Meet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines
  • Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries
  • Document and record facts related to inquiries and correspondence by updating BCBSAZ files and systems
  • Demonstrate and maintain current working knowledge of the required BCBSAZ systems, procedures, forms, and manuals
What we offer
What we offer
  • Monetary incentive for bilingual speakers (must pass language assessment)
  • Remote, in-office, and hybrid work options within the state of Arizona
  • Eleven (11) paid holidays, including 2 floating holidays you can use any time you wish
  • Accrued paid time off (up to 18 days per calendar year)
  • Comprehensive medical, dental, and vision coverage
  • 401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution
  • Up to 12% annual bonus based on corporate goals and individual performance
  • Eight (8) paid volunteer hours to support our mission of inspiring health
  • Tuition reimbursement for you
  • scholarship opportunities for your children
  • Fulltime
Read More
Arrow Right

Fulfilment Integration Specialist

Location
Location
South Korea , Gangdong
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Interest in home furnishing, people’s life at home, and the IKEA product range
  • Passion for developing people and talent
  • Good knowledge of IKEA processes (retail and logistics processes), tools, and working methods
  • Good understanding of customers’ needs, demands, and expectations in the local market
  • Good knowledge and understanding of KPIs used as success measures for your function
  • Good knowledge of relevant IKEA systems, solutions, and tools
  • Good knowledge of the IKEA Concept, the IKEA Brand Identity, and the IKEA Culture Values
  • Ability to build trustful relationships across the organization
  • Good communication and influencing skills
  • High proficiency in Microsoft Office (advanced Excel skills are a plus)
Job Responsibility
Job Responsibility
  • Enable efficient operations by supporting supply integration, cooperating with supply chain partners, and securing correct unit replenishment
  • Enable preconditions, secure availability, and ensure efficient execution of replenishment and customer order fulfilment processes in the fulfilment unit
  • Contribute to planning and execution of commercial activation at local, country, and global levels
  • Contribute to operational forecasting in cooperation with commercial partners by proactively monitoring deviations and ensuring high-quality forecasts
  • Contribute to securing correct range management in the unit by proactively monitoring and taking necessary actions
  • Contribute to securing accurate stock levels in the unit by proactively monitoring and taking necessary actions
  • Contribute to securing an optimal stock structure by reducing avoidable stock, ensuring healthy capacity utilization and low costs
  • Fulltime
Read More
Arrow Right

Coke Internship in Procurement

Coke Internship attracts ambitious people in early career stage. Our interns gai...
Location
Location
Bulgaria , Sofia
Salary
Salary:
Not provided
coca-colahellenic.com Logo
Coca-Cola HBC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completion of at least the third year of university studies in a relevant field (e.g. Business, Economics, Finance). Recent graduates are also welcome.
  • Strong interest in Procurement and Supply Chain processes within a large international organization.
  • Good analytical skills and enjoyment of working with data, numbers, and reports.
  • Good working knowledge of MS Excel (e.g. data analysis, pivot tables, basic formulas).
  • Willingness to gain hands‑on experience and learn in a fast‑paced business environment.
  • Learning agility, business curiosity, and a proactive mindset.
  • Strong communication skills, attention to detail, and ability to work collaboratively.
Job Responsibility
Job Responsibility
  • Support the Procurement team in day‑to‑day operational and administrative activities.
  • Assist with data collection, analysis, and reporting related to procurement activities, suppliers.
  • Work with Excel files and internal systems to support tracking of purchase orders, contracts, and supplier information.
  • Support the team in supplier communication, documentation, and compliance‑related processes under guidance.
  • Collaborate with internal stakeholders across Sales (Key Accounts), Marketing, Finance, and Supply Chain to gain an understanding of end‑to‑end business processes.
  • Participate in initiatives related to cost optimization, process improvement, and data accuracy.
  • Gradually take ownership of small tasks and analyses as experience is gained.
What we offer
What we offer
  • Coaching and mentoring programs
  • Development opportunities
  • Equal opportunity employer
  • Flexible Time
  • Meal ticket
  • IT Equipment
  • Work with iconic brands
  • Supportive team
Read More
Arrow Right

Customer Advisor - Stock Flow

Customer Advisor - Stock Flow. Part Time - 20 hours per week. 3 Month Fixed Term...
Location
Location
United Kingdom , Wigan
Salary
Salary:
13.10 GBP / Hour
diy.com Logo
B&Q
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passionate about customer service and design
  • Loves being outdoors
  • Just loves what we do but doesn't know where to start
What we offer
What we offer
  • 20% discount on your purchases at B&Q in-store and online
  • Share schemes
  • Life assurance
  • Employee assistance programme
  • Competitive salaries
  • Pension
  • Medical benefits
  • 6.6 weeks' leave
  • Flexible working
  • Shopping discounts
  • Parttime
Read More
Arrow Right

Fulfilment Integration Specialist

We’re the team behind the scenes that make the IKEA products available to the ma...
Location
Location
Canada , Coquitlam
Salary
Salary:
49120.00 - 60000.00 CAD / Year
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University degree in Logistics, Supply Chain, Economics, Business Administration, or a related field, or equivalent experience within retail, home furnishing, supply chain, or customer service environments
  • Strong analytical and numerical skills, with the ability to interpret data, identify discrepancies, and recommend corrective actions
  • Proven experience in problem-solving, process improvement, and operational execution
  • Ability to deep dive into inventory issues, connect data points, and clearly explain findings and root causes
  • Strong communication, stakeholder management, and customer-centric mindset
  • Demonstrated leadership skills, including confidence in public speaking and influencing cross-functional partners
Job Responsibility
Job Responsibility
  • Contribute to the execution of Operational Forecasting by partnering with commercial and store teams, proactively monitoring performance, identifying deviations, and ensuring high-quality forecasts
  • Support inventory planning and execution, ensuring optimal stock levels and availability
  • Proactively secure correct range management by monitoring assortment accuracy and taking corrective actions when gaps or discrepancies are identified
  • Ensure stock accuracy by closely monitoring transactions, identifying root causes of discrepancies (e.g., receiving errors or incorrect transactions), and driving corrective actions
  • Investigate missing or inaccurate stock by deeply analyzing system data, physical inventory flows, and transactional history to connect the dots and make issues clear and actionable
  • Collaborate cross-functionally with store partners and internal stakeholders to resolve inventory issues and improve operational processes
  • Build strong relationships with store teams by actively listening, paying close attention to stock accuracy concerns, and providing clear guidance and support
  • Communicate insights, risks, and improvement opportunities clearly and confidently to stakeholders, including presenting findings in group settings when required
What we offer
What we offer
  • Wellness days
  • Extended health, dental, and vision coverage
  • RRSP with IKEA contribution matching options
  • Eligibility for our annual IKEA bonus incentive plan
  • Flexible spending account
  • Life insurance
  • Merchandise and restaurant discounts
  • Parental leave
  • Bereavement leave
  • Employee assistance program
  • Fulltime
Read More
Arrow Right

Premium Spirits Brand Marketing Lead

We are looking for a Premium Spirits Brand Marketing Lead to drive the strategy,...
Location
Location
Czech Republic , Prague
Salary
Salary:
Not provided
coca-colahellenic.com Logo
Coca-Cola HBC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in Marketing, Business or related field
  • Experience in brand management or marketing (FMCG / premium brands advantage)
  • Strong strategic, creative and analytical skills
  • Excellent communication and stakeholder management abilities
Job Responsibility
Job Responsibility
  • Own and execute brand and business plans in line with brand owner priorities
  • Lead integrated marketing campaigns (online & offline)
  • Manage brand identity, content and compliance
  • Drive performance across key KPIs (sales, market share, penetration)
  • Manage brand budget and P&L
  • Collaborate cross‑functionally (Sales, Trade Marketing, Finance, Agencies)
  • Lead an indirect team of brand ambassadors
What we offer
What we offer
  • Additional days off
  • Company shares
  • Development opportunities
  • Work with iconic brands
Read More
Arrow Right

Pharmacy Technician

We're building a world of health around every individual — shaping a more connec...
Location
Location
United States , Kansas City
Salary
Salary:
16.50 - 25.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 08, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • other programs
  • Parttime
Read More
Arrow Right