Health Advocate Concierge Job at Health Care Service Corporation (Springfield)

Concierge representative exclusive provider organization

Location

United States , Rolling Meadows

Salary:

24.10 - 36.15 USD / Hour

Advocate Aurora Health

Expiration Date

Until further notice

Requirements

4-5 years of managed care or business experience in healthcare field specific to interpreting benefit plans
1-2 years of customer service experience
College degree or equivalent work experience
Demonstrated ability to excel in this role
Medical terminology
Excellent communication skills
Ability to work independently
Knowledge of PC, Microsoft Office, and database environment
Excellent problem solving skills
Ability to read and interpret standard plan language, and effectively communicate back to inquiry

Job Responsibility

Obtain & validate a complete understanding of associate concern(s) and/or inquiry, assessing the concern/inquiry to determine the appropriate response/resource, and triaging to the appropriate resource when applicable
Act as a liaison for the associate between multiple departments within Advocate, the appropriate insurance company, providers rendering service, or outside entities contracted as part of the EPO plan of benefits to ensure associate questions and concerns are appropriately triaged and/or responded to resolve outstanding issues
Deescalate callers that are distraught or upset due to real or perceived difficulties they have encountered
Follow appropriate scripts and procedures
Retrieve and respond to all voicemail messages within one business day
General medical terminology and understanding of the plan as well as all resource tools available to associates, provider network, restrictions, and processes specific to the EPO plan
Researching eligibility disputes
contacting Managed Care Organization, HR Direct, ADP, etc. to resolve outstanding concerns on behalf of the Advocate associate
Complete documentation of telephone inquiries utilizing the established call documentation database
Manage follow-up timely for any open/unresolved escalations

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

Customer Advocate Phone Specialist (Bilingual Traditional Mandarin/English) - Hybrid

Blue Cross Blue Shield of Arizona (BCBSAZ) is urgently hiring a full-time, virtu...

Location

United States , Phoenix

Salary:

20.00 USD / Hour

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field
High School diploma or GED
Within 45 days of hire in member concierge, Mi Consejero Azul, or areas supporting sales, employee must hold an active, current, and unrestricted AZ Department of Insurance Health Insurance License
Intermediate PC proficiency
Advanced bilingual (Mandarin/English) skill in verbal communication
Intermediate bilingual (Mandarin/English) skill in written communication

Job Responsibility

Identify, research, process, resolve and respond to customer inquiries and correspondence via telephone, written communication and/or in person
Answer a diverse and high volume of health insurance related customer calls and correspondence on a daily basis
Meet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines
Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries
Document and record facts related to inquiries and correspondence by updating BCBSAZ files and systems
Demonstrate and maintain current working knowledge of the required BCBSAZ systems, procedures, forms, and manuals

What we offer

Monetary incentive for bilingual speakers (must pass language assessment)
Remote, in-office, and hybrid work options within the state of Arizona
Eleven (11) paid holidays, including 2 floating holidays you can use any time you wish
Accrued paid time off (up to 18 days per calendar year)
Comprehensive medical, dental, and vision coverage
401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution
Up to 12% annual bonus based on corporate goals and individual performance
Eight (8) paid volunteer hours to support our mission of inspiring health
Tuition reimbursement for you
scholarship opportunities for your children

Fulltime

Finance Specialist - Workday Financials

In this role you will be a member of the Workday Configuration team supporting a...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience of working in a Finance team with experience of core financial accounting processes and controls
Good understanding of financial/reg/stat reporting particularly in the Insurance industry would be highly desirable
3+ years Workday Financials experience in AMS/CVS roles as a Workday implementer and/or Client Support
Demonstrable experience of being able to troubleshoot complex Workday Financials configuration, data and security support issues and ability to identify the most efficient workarounds to resolve and optimize the business processes and controls within Workday
Adaptive Planning experience
Experience of using EIBs/Web Services
Ability to create Workday Custom Reports, Calculated fields, condition rules, custom objects, custom fields
Excellent communication and stakeholder management skills and ability to liaise with end users across the business
Excellent organization and time management skills needed for prioritization and resolution of assigned support tickets
Any PRISM and/or Accounting Centre experience will be highly desirable

Job Responsibility

Provide support for the delivery of Grow & Transform enhancements across the Workday Financials Roadmap, based on detailed planning with Product Owners, and where necessary, provide Workday subject matter expertise across all modules in Workday Financials
Work within a team of Finance systems specialists who are responsible for Workday configuration enhancements, optimisation, new features and functionalities
Work with end users and product owners across each Workday pillar to identify and work through cross functional impacts of any post-production changes in Workday
Oversee custom reporting, assessment of reporting requests and ownership of the reporting catalogue for Finance
Managing Workday 'Ask an Expert' requests for Finance
Drive the annual functional reviews for Finance as part of the Workday Success Plans subscription
Drive the twice a year Feature Release reviews in conjunction with Product Owners to determine which features should form part of Product backlogs for delivery
Ensure the Workday ERP solution design is maintained for the areas relating to Workday Financials modules
Chair Beazley's Workday Financials governance forum for changes to the workday data model
Involvement in Beazley's internal Value Realisation Framework and Finance Technical Design Authority

Fulltime

Fractional Financial Controller

Fractional Financial Controller | High-Growth AI Start-Up | 2 days per week. The...

Location

United Kingdom , London

Salary:

450.00 - 550.00 GBP / Hour

Harmonic Finance™ | Certified B Corp

Expiration Date

Until further notice

Requirements

Fully qualified accountant (ACA, ACCA, or CIMA)
Previous experience in a Financial Controller or similar role within a growing business
Strong technical grounding with the ability to oversee end-to-end finance operations
Experience working with outsourced finance providers
Comfortable working in a fast-paced, scaling environment

Job Responsibility

Oversee and manage the outsourced accounting function
Ensure accurate and timely financial reporting, including monthly management accounts and board packs
Monitor budget vs. actuals, providing variance analysis and commentary
Support cashflow forecasting and ongoing tracking of financial performance
Maintain robust financial controls and ensure compliance with statutory requirements
Partner with senior stakeholders to support financial planning and scenario analysis
Provide insight into business performance, highlighting risks and opportunities
Support preparation of materials for investors and board reporting
Oversee invoicing processes to ensure accuracy and alignment with contractual terms
Oversee payroll coordination with external providers

Parttime

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Chicago

Salary:

18.60 - 28.60 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state, click here to learn more
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits
other programs

Parttime

Senior Cloud Security Analyst

Snowbit is a cybersecurity technology innovator with a vision to empower organiz...

Location

India , Gurugram

Salary:

Not provided

Coralogix

Expiration Date

Until further notice

Requirements

Bachelors’ degree in Computer Science/Engineering, Electrical Engineering or related domain certifications
5+ years experience in customer-facing operations roles with SOC/MDR teams handling multiple customers preferably in the cyber security/network security domains
Experience in or knowledge of cybersecurity assessments and incident management
Experience with security solutions such as SOC, MDR, SIEM, SOAR, WAF, IPS, DAM, etc.
Understanding the cyber-security landscape including common threats and attack scenarios
Experience with monitoring, ticketing, and CRM tools
Strong team player with the flexibility to work in shifts in a 24x7x365 environment
Strong communication skills including high proficiency in English
Ability to deal with multiple customer profiles and personalities

Job Responsibility

Understand the Snowbit offering and customer cloud and security deployments/environments
Triage and analyze various security assessments and timely investigate security incidents
Formulate, communicate and engage with customers on related alerts and remediation instructions
Promptly resolve customer tickets and be the first point of contact for customer escalations
Document assessments, recommendations and customer engagements till resolution
Work closely with multiple teams (CSM, Security Research, Incident Response, Product) to resolve customer events/incidents/escalations and evolve the Snowbit offering
Share learnings and best practices amongst team members including keeping internal knowledge databases updated
Handle multiple competing priorities and high impact incidents/escalations

What we offer

competitive base pay
participation in the employee equity plan (stock options)
health coverage
life insurance
generous time away from work
courses for the enrichment and advancement of employees

Fulltime

Business Analyst

Location

United States , Albany

Salary:

Not provided

GENESYS Consulting Services

Expiration Date

Until further notice

Requirements

84 months of experience eliciting business requirements from business customers or system artifacts and maintaining such requirements
84 months of experience developing business requirements and process documentation such as use cases, process flows, screen mock-ups, and data dictionaries
84 months of experience creating test plans and test cases, executing functional and system tests including regression tests. Ensure appropriate test coverage by mapping system requirements to test cases
84 months of experience identifying and documenting application defects, tracking defects to resolution, and performing retesting as required
24 months of experience with systems related to criminal justice processing (including but not limited to): statistical reporting, disposition processing, fingerprint identification processing, criminal history updating, Sex Offender management, tracking of Wanted/Missing persons, or other applications utilized by law enforcement.

Job Responsibility

Eliciting business requirements from business customers or system artifacts and maintaining such requirements
Developing business requirements and process documentation such as use cases, process flows, screen mock-ups, and data dictionaries
Creating test plans and test cases, executing functional and system tests including regression tests
Identifying and documenting application defects, tracking defects to resolution, and performing retesting as required

Fulltime

Interim Group Accountant

Interim Group Accountant (Audit Close Project) | Consumer Tech Brand | Immediate...

Location

United Kingdom , London

Salary:

Not provided

Harmonic Finance™ | Certified B Corp

Expiration Date

Until further notice

Requirements

ACA / ACCA qualified
Strong technical accounting and external audit background
Proven experience supporting year-end or group audit close processes
Excellent communication and stakeholder management skills
Able to operate autonomously in fast-paced environments
Prior experience working with international teams is highly beneficial

Job Responsibility

Accounts Payable & Accounts Receivable reconciliations
Intercompany reconciliations
Inventory rollback procedures
Warranty provision calculations
Managing auditor queries and driving actions across internal teams

Select Country

Health Advocate Concierge

Health Care Service Corporation

Location:
United States , Springfield ▼
Abilene
Quincy

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 07, 2026

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Concierge representative exclusive provider organization