Health Advocate Concierge Job at Health Care Service Corporation (Springfield)

Concierge representative exclusive provider organization

Location

United States , Rolling Meadows

Salary:

24.10 - 36.15 USD / Hour

Advocate Aurora Health

Expiration Date

Until further notice

Requirements

4-5 years of managed care or business experience in healthcare field specific to interpreting benefit plans
1-2 years of customer service experience
College degree or equivalent work experience
Demonstrated ability to excel in this role
Medical terminology
Excellent communication skills
Ability to work independently
Knowledge of PC, Microsoft Office, and database environment
Excellent problem solving skills
Ability to read and interpret standard plan language, and effectively communicate back to inquiry

Job Responsibility

Obtain & validate a complete understanding of associate concern(s) and/or inquiry, assessing the concern/inquiry to determine the appropriate response/resource, and triaging to the appropriate resource when applicable
Act as a liaison for the associate between multiple departments within Advocate, the appropriate insurance company, providers rendering service, or outside entities contracted as part of the EPO plan of benefits to ensure associate questions and concerns are appropriately triaged and/or responded to resolve outstanding issues
Deescalate callers that are distraught or upset due to real or perceived difficulties they have encountered
Follow appropriate scripts and procedures
Retrieve and respond to all voicemail messages within one business day
General medical terminology and understanding of the plan as well as all resource tools available to associates, provider network, restrictions, and processes specific to the EPO plan
Researching eligibility disputes
contacting Managed Care Organization, HR Direct, ADP, etc. to resolve outstanding concerns on behalf of the Advocate associate
Complete documentation of telephone inquiries utilizing the established call documentation database
Manage follow-up timely for any open/unresolved escalations

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

Customer Advocate Phone Specialist (Bilingual Traditional Mandarin/English) - Hybrid

Blue Cross Blue Shield of Arizona (BCBSAZ) is urgently hiring a full-time, virtu...

Location

United States , Phoenix

Salary:

20.00 USD / Hour

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field
High School diploma or GED
Within 45 days of hire in member concierge, Mi Consejero Azul, or areas supporting sales, employee must hold an active, current, and unrestricted AZ Department of Insurance Health Insurance License
Intermediate PC proficiency
Advanced bilingual (Mandarin/English) skill in verbal communication
Intermediate bilingual (Mandarin/English) skill in written communication

Job Responsibility

Identify, research, process, resolve and respond to customer inquiries and correspondence via telephone, written communication and/or in person
Answer a diverse and high volume of health insurance related customer calls and correspondence on a daily basis
Meet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines
Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries
Document and record facts related to inquiries and correspondence by updating BCBSAZ files and systems
Demonstrate and maintain current working knowledge of the required BCBSAZ systems, procedures, forms, and manuals

What we offer

Monetary incentive for bilingual speakers (must pass language assessment)
Remote, in-office, and hybrid work options within the state of Arizona
Eleven (11) paid holidays, including 2 floating holidays you can use any time you wish
Accrued paid time off (up to 18 days per calendar year)
Comprehensive medical, dental, and vision coverage
401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution
Up to 12% annual bonus based on corporate goals and individual performance
Eight (8) paid volunteer hours to support our mission of inspiring health
Tuition reimbursement for you
scholarship opportunities for your children

Fulltime

Data Analyst

Data Analyst - Location: Remote in UK (once per month team meeting in London) - ...

Location

United Kingdom

Salary:

40000.00 - 48000.00 GBP / Year

Kortext

Expiration Date

Until further notice

Requirements

Customer and publisher analytics
Deliver bespoke usage and engagement reports for universities, NHS Trusts and publishers with quick turnaround
Build, maintain and provision access to customer-facing Power BI dashboards (e.g. publisher, university, DDA and OER reporting)
Produce recurring publisher reports (monthly/quarterly) and respond to ad-hoc requests for usage, collection, turnaway and access-code data
Support international customers and partners against tight, business-critical deadlines
Internal reporting and decision support
Build and maintain internal dashboards for internal departments
Support recurring strategic analytics workstreams and dashboard refresh cycles
Produce and refresh Power BI reports for academic-year transitions, contract renewals and commercial reviews
Collaborate with the KABS Python development team on data ingestion, metadata, semantic models and pipelines, with the ability to read, write and review Python (including PRs, helper scripts and shared notebooks)

Job Responsibility

Customer and publisher analytics
Internal reporting and decision support
Data engineering collaboration with KABS (Kortext Digital Transformation Team)
Operational and BAU work

Fulltime

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Newtown Square

Salary:

16.50 - 25.00 USD / Hour

CVS Health

Expiration Date

July 11, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business

What we offer

medical coverage
dental coverage
vision coverage
paid time off
retirement savings options
wellness programs

Fulltime

Pharmacy Manager

We're building a world of health around every individual — shaping a more connec...

Location

United States , Richmond

Salary:

65.00 - 85.00 USD / Hour

CVS Health

Expiration Date

August 12, 2026

Requirements

Active Pharmacist License in the state where the Store is located
Active National Provider Identifier (NPI)
Not on the DEA Excluded Parties list
1-2 years of experience as a Pharmacist
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner

Job Responsibility

Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
Overseeing the pharmacy team during bench shifts, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members
Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
Contributing to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient's total healthcare team, and proactively resolving insurance and/or medication issues
Proactively offering and delivering immunizations to keep patients healthy
identifying, engaging, and supporting Pharmacy Technicians to learn to immunize
Supporting the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
Conducting new Technician and Pharmacist onboarding for the store and district, including training on CVS workflow, and ensuring all trainees are on-track for timely completion of required training and/or licensure
Ensuring pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times
escalating issues or concerns to the Rx DL for additional support if/as needed

What we offer

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Bonus, commission or short-term incentive program

Fulltime

Part Time Sales Associate

You will optimise the IKEA shopping experience in your area of responsibility to...

Location

Thailand , Bangkok

Salary:

Not provided

IKEA

Expiration Date

June 30, 2026

Requirements

You can to commit to a minimum 24-hour work week (6 - 8 hours per day, excluding 1 hour break, 4 days a week), as well as shift-work
You are available to work on at least two weekdays as well as Saturday and Sunday
Confident in approaching and talking to people in a polite and friendly manner
The right attitude and behavior to sell actively and help customers to buy
Ability to communicate clearly and confidently in English
Knowledge of the IKEA product range, including service products
Interested in people’s everyday life at home and home furnishing

Job Responsibility

Actively approach customers who you see require additional help
You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations
Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet
Keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience
Support a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process
Support the customer in the end to end shopping experience and ensure that you apply your good home furnishing knowledge to provide relevant solutions
Optimise the IKEA shopping experience to secure satisfied customers and increase sales
Ensure that you contribute towards actions that will secure "First Time Right" for our customers
Live our value of "Togetherness" by being cooperative in assisting in other job and operations-related duties as assigned

Parttime

Pharmacy Technician

At CVS Health, we are focused on transforming health care for our customers and ...

Location

United States , Wentzville

Salary:

16.50 - 25.00 USD / Hour

CVS Health

Expiration Date

June 28, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus
Customer Service and Team Orientation
Communication Skills
Mathematical Reasoning

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care
Completing basic inventory activities
Contributing to a high-performing team
Remaining flexible for both scheduling and business needs
Understanding and complying with all relevant federal, state, and local laws
Delivering additional patient health care services
Completing additional licensure and training requirements to obtain Technician Immunizer status
Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits
other programs

Parttime

Lead Server

Lead Server - Join Our Big-Hearted Team. Are you ready to make a meaningful impa...

Location

United States , Litchfield Park

Salary:

16.12 - 17.80 USD / Hour

Sun Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Previous dining room experience preferred
Must have Maricopa County Food Handlers Card

Job Responsibility

Coordinates and oversees the activities of team members and ensures that assigned job expectations are completed while proper policy and procedure is maintained
Provides service support in the dining rooms and other venues as circumstances dictate
Promptly and warmly greets guests
Takes and serves food and beverage orders in an efficient manner following established steps of service
Delivers food and beverages promptly and professionally
maintains safe food handling and sanitation standards
Follows up periodically to assist with any additional needs or requests
Demonstrates complete understanding of menu items and ingredients
Advises guests on appropriate combinations of food and drinks when requested
accommodates reasonable requests and notes preferences

Fulltime

Select Country

Health Advocate Concierge

Health Care Service Corporation

Location:
United States , Springfield ▼
Abilene
Quincy

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 07, 2026

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Concierge representative exclusive provider organization