Health Advocate - Outbound Call Coordinator, CVS Health

Health Advocate - Outbound Call Coordinator

CVS Health

Location:
United States, Work at Home

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 34.15 USD / Hour

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Job Description:

Health Advocate position on the Healthy Outcomes Team interacting with Medicare members telephonically to inspire healthy behaviors, help members understand their benefits for specific screenings and medications, and assist with important health services, medications, and resources to improve Star health outcomes.

Job Responsibility:

Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills
Working through barriers that stand in the way of our members' good health
Delivering the best member experience through professional empathetic conversations
Provide important education to members to help them make good health decisions that improve their health
Accurately document conversations in the member's health record

Requirements:

Proficiency with Windows based applications
High computer literacy, including ability to troubleshoot issues
Professional communication skills
Strong active listening and interpersonal skills
Resides in eastern or central time zone
High School Diploma or equivalent GED

Nice to have:

Bilingual or multilingual candidates preferred
Experience with Pharmacy terms
Experience with behavior change
Experience with call center or outreach involving members/consumers
3 years' experience in a healthcare setting
Medical certification (certified nursing assistant, medical assistant, etc.)

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
November 12, 2025

Expiration:
November 15, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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