Health Advocate - Outbound Call Coordinator, CVS Health

Health Advocate - Outbound Call Coordinator

CVS Health

Location:
United States, Work At Home

Category:
Customer Service

Contract Type:
Not provided

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills
Working through barriers that stand in the way of our members’ good health
Delivering the best member experience through professional empathetic conversations
Provide important education to members to help them make good health decisions that improve their health
Accurately document conversations in the member’s health record

Requirements:

Proficiency with Windows based applications
High computer literacy, including ability to troubleshoot issues
Professional communication skills
Strong active listening and interpersonal skills

Nice to have:

Bilingual or multilingual candidates preferred
Experience with Pharmacy terms
Experience with behavior change
Experience with call center or outreach involving members/consumers
3 years’ experience in a healthcare setting
Medical certification (certified nursing assistant, medical assistant, etc.)

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 07, 2025

Expiration:
August 15, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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