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Join White Rabbit Projects as Head Waiter / Head Waitress – Lead Service at Santa Marta, Lisbon. At White Rabbit Projects, we create hospitality experiences built around great food, vibrant spaces, and genuine connection. Santa Marta, located within Locke de Santa Joana in Lisbon, is our Mediterranean all-day dining restaurant — lively, social, and centred around bold flavours and relaxed hospitality. We’re now looking for a confident and experienced Head Waiter / Head Waitress to lead service on the floor, support the management team, and help deliver exceptional guest experiences every day. If you love leading from the front, developing teams, and creating energetic restaurant environments, this is an exciting opportunity to grow within an international hospitality group.
Job Responsibility:
Leading restaurant service and managing sections during busy periods
Supporting supervisors and management with daily floor operations
Coaching and guiding waiters and junior team members
Ensuring smooth coordination between kitchen, bar, and front-of-house teams
Managing guest feedback and resolving service challenges professionally
Supporting reservations flow and table management
Maintaining high standards of presentation, service, and atmosphere
Requirements:
Previous experience as a Head Waiter, Senior Waiter, or Supervisor in a quality restaurant
Strong service knowledge and leadership skills
Excellent communication and guest engagement ability
Confidence working in a fast-paced dining environment
Passion for hospitality and team development
Fluency in English & Portuguese
What we offer:
Work with a forward-thinking international hospitality team
Be part of one of Lisbon’s most exciting new culinary destinations
Enjoy a stunning workspace in a renovated convent in central Lisbon
Join a passionate and diverse team where your voice matters
Ample opportunities to set up processes, share your expertise and learn