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Join White Rabbit Projects as Head Waiter (M/F) – Lead Service at Santa Joana, Lisbon. At White Rabbit Projects, we create hospitality experiences built around energy, creativity, and genuine human connection. Santa Joana, located within Locke de Santa Joana in Lisbon, is a vibrant, design-led restaurant where bold food, great atmosphere, and warm, confident service come together. We’re now looking for an experienced and passionate Head Waiter (M/F) to lead service on the floor, support the management team, and help deliver exceptional dining experiences every day.
Job Responsibility:
Leading restaurant service and managing sections during busy services
Supporting supervisors and management with daily floor leadership
Coaching and mentoring waiters and junior front-of-house team members
Ensuring smooth coordination between kitchen, bar, and service teams
Managing guest feedback and resolving service challenges confidently
Supporting reservations flow and table management
Maintaining exceptional service, presentation, and atmosphere standards
Requirements:
Previous experience as a Head Waiter, Senior Waiter, or Supervisor in a quality restaurant
Strong service knowledge and leadership presence on the floor
Excellent guest engagement and communication skills
Ability to remain calm and organised in a fast-paced environment
Passion for hospitality and team development
Fluent English & Portuguese
What we offer:
Work with a forward-thinking international hospitality team
Be part of one of Lisbon’s most exciting new culinary destinations
Enjoy a stunning workspace in a renovated convent in central Lisbon
Join a passionate and diverse team where your voice matters
Ample opportunities to set up processes, share your expertise and learn