Head Waiter/Waitress

• Play a pivotal role in ensuring an exceptional dining experience for guests with focus being not only your section, but passionate knowledge of French Wines
• Be a dynamic and visible presence on the floor—working a section while supporting the wine sales and service of more junior waiters in their section
• Deliver personal, intuitive service that reflects the calm elegance of our hotel and the individuality of each guest
• Lead by example through your service, setting the tone for energy, professionalism, and guest care
• Direct more junior members of staff on SOPs
• Collaborate closely with Restaurant Manager, Floor Manager, and Supervisors, as well as the rest of the team to enhance guest satisfaction and foster a culture of continuous improvement

• Minimum 1 year of experience in a similar role within a luxury dining room/property
• Not afraid of a quiet service, where focus and commitment must still be maintained
• Excellent knowledge of cocktails, spirits, wines and champagne
• Strong French wine knowledge with an ability to treat wines with care, but not fuss
• A desire to learn more about the wines on our list is a must
• Feels at home on the dining room floor—personable, gracious, and always guest-first
• Excellent knowledge of food with a high aptitude to learning and describing dishes with flair to both guests and team members
• Strong upselling skills and ability to tailor service to differing guests’ needs
• Stays informed about new trends, fashions, art, and culture
• Self-starter with creativity, high drive, and result-oriented approach
• Strong work ethic and ability to handle tasks under pressure and meet deadlines
• Strong leadership skills to motivate the team and maintain a high level of service
• Calm under pressure, exceptionally detail-oriented, and always aiming higher
• Availability to work flexible shifts, including evenings, weekends, and holidays

Ability to speak and write French is desirable but not essential

• Enhanced annual leave, increasing with length of service
• Complimentary meals while on duty
• £1,000 “Refer a Friend” bonus scheme
• Ongoing learning and professional development opportunities
• Reward programmes, long service recognition, and employee appreciation incentives
• Employer pension contribution of 3%
• Complimentary dry cleaning
• Enhanced maternity and paternity pay
• A vibrant social calendar and engagement programme, including team events, seasonal celebrations and a quarterly Chair’s message
• Access to the HSF Health Plan*, including: Dental reimbursement
• 24/7 GP advice line and confidential counselling support, including assistance for dependents
• Optical reimbursement
• Complimentary cover for your partner and children
• High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers
• Discounted gym memberships