Head Waiter/Waitress Job at 360 Resourcing Solutions (London)

Head Waiter/Waitress

360 Resourcing Solutions

Location:
United Kingdom , London

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

39000.00 - 41000.00 GBP / Year

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Job Description:

As a Head Waiter/Waitress at ...At Sloane, you will play a pivotal role in ensuring an exceptional dining experience for our guests with your focus being not only your section, but passionate knowledge of French Wines. We are a unique property, blending a service style of gastro precision with dining room warmth, and Parisian glamour. Our menu has existed for 25 years, delivering precise dishes that cannot be found outside of us in London. This iconic menu comes from Hotel Costes in Paris, meaning we have a legacy to uphold. It is this unique legacy that draws people to us, requiring irreproachable standards, so we are strict on set up, service, intervention on a table, and guest relations. What sets apart our more junior waiters/waitresses and our head waiters/waitresses besides an elevated service style is their wine and food knowledge, and ability to sell. Strict sommelier service is not our style. Our wine-list is French focused, so a real passion for French wine is a must, without the fluff. Honest knowledge, care, and attention when describing and serving wine, but without fanfare or dramatics. You will collaborate closely with our Restaurant Manager, Floor Manager, and Supervisors, as well as the rest of the team to enhance guest satisfaction and foster a culture of continuous improvement. In this role you will work hard to become part of something truly unlike anywhere else in London.

Job Responsibility:

Be a dynamic and visible presence on the floor—working a section while supporting the wine sales and service of more junior waiters in their sections
Deliver personal, intuitive service that reflects the calm elegance of our hotel and the individuality of each guest
Lead by example through your service, setting the tone for energy, professionalism, and guest care
Direct more junior members of staff on SOPs
Help develop junior staff by sharing deep knowledge of food, wine, and service etiquette
Handle guest feedback efficiently and resolve any service issues with care and urgency
Engage with VIP guests discreetly and professionally, maintaining the high standards expected in our unique setting

Requirements:

Minimum 1 year of experience in a similar role within a luxury dining room/property
Excellent knowledge of cocktails, spirits, wines and champagne
Strong French wine knowledge with an ability to treat wines with care, but not fuss
A desire to learn more about the wines on our list
Someone who feels at home on the dining room floor—personable, gracious, and always guest-first
Excellent knowledge of food with a high aptitude to learning and describing dishes with flair
Strong upselling skills and ability to tailor service to differing guests’ needs
Somone who stays informed about new trends, fashions, art, and culture
Self-starter with creativity, high drive, and result-oriented approach
Strong work ethic and ability to handle tasks under pressure and meet deadlines
Strong leadership skills to motivate the team and maintain a high level of service
Calm under pressure, exceptionally detail-oriented, and always aiming higher
Availability to work flexible shifts, including evenings, weekends, and holidays

Nice to have:

Ability to speak and write French is desirable but not essential

What we offer:

Increased holiday allowance with length of service
Complimentary meal while on duty
HSF Health Plan
Dental cost reimbursement
Optical cost reimbursement
Complimentary coverage for your partner and children
High street and grocery shopping discounts, as well as discounted cinema tickets and more
Gym membership discounts
Access to a 24/7 GP advice line and counselling services, including support for dependents
Employee referral program for line employees
Contributory pension scheme
Learning and development opportunities

Additional Information:

Job Posted:
January 30, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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