Head Waiter/Waitress

• Be a dynamic and visible presence on the floor—working a section while supporting the wine sales and service of more junior waiters in their sections
• Deliver personal, intuitive service that reflects the calm elegance of our hotel and the individuality of each guest
• Lead by example through your service, setting the tone for energy, professionalism, and guest care
• Direct more junior members of staff on SOPs
• Help develop junior staff by sharing deep knowledge of food, wine, and service etiquette
• Handle guest feedback efficiently and resolve any service issues with care and urgency
• Engage with VIP guests discreetly and professionally, maintaining the high standards expected in our unique setting

• Minimum 1 year of experience in a similar role within a luxury dining room/property
• Excellent knowledge of cocktails, spirits, wines and champagne
• Strong French wine knowledge with an ability to treat wines with care, but not fuss
• A desire to learn more about the wines on our list
• Someone who feels at home on the dining room floor—personable, gracious, and always guest-first
• Excellent knowledge of food with a high aptitude to learning and describing dishes with flair
• Strong upselling skills and ability to tailor service to differing guests’ needs
• Somone who stays informed about new trends, fashions, art, and culture
• Self-starter with creativity, high drive, and result-oriented approach
• Strong work ethic and ability to handle tasks under pressure and meet deadlines
• Strong leadership skills to motivate the team and maintain a high level of service
• Calm under pressure, exceptionally detail-oriented, and always aiming higher
• Availability to work flexible shifts, including evenings, weekends, and holidays

Ability to speak and write French is desirable but not essential

• Increased holiday allowance with length of service
• Complimentary meal while on duty
• HSF Health Plan
• Dental cost reimbursement
• Optical cost reimbursement
• Complimentary coverage for your partner and children
• High street and grocery shopping discounts, as well as discounted cinema tickets and more
• Gym membership discounts
• Access to a 24/7 GP advice line and counselling services, including support for dependents
• Employee referral program for line employees
• Contributory pension scheme
• Learning and development opportunities