Head Universal Banker, Citi

Citi

Location:
United States, Huntington

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Head Universal Banker role includes leading and mentoring team members, providing exceptional customer service, handling sales and service transactions, championing risk and compliance, and ensuring operational excellence within the branch environment.

Job Responsibility:

lead, coach, and support Universal Bankers and Tellers
guide clients and team members in the branch
champion risk and control
exhibit strong sales and service skills
act as subject matter expert for the branch
provide exceptional service delivery
educate clients on self-service capabilities
connect clients with appropriate partners
take full ownership of clients’ problems
engage clients proactively
adhere to Citibank policies and standards

Requirements:

2-4 years relevant experience
experience with face-to-face customer service, digital engagement and basic sales/referrals
open, client service orientation and desire to help customers
sales experience desired
excellent verbal and written communication skills
analytical and problem solving skills
basic computer and digital tools skills

Nice to have:

sales experience
retail experience

What we offer:

medical coverage
dental coverage
vision coverage
401(k)
life insurance
accident insurance
disability insurance
wellness programs
paid time off packages including vacation, sick leave, and paid holidays

Additional Information:

Job Posted:
November 04, 2025

Expiration:
November 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Head Universal Banker