This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Head Universal Banker role includes leading and mentoring team members, providing exceptional customer service, handling sales and service transactions, championing risk and compliance, and ensuring operational excellence within the branch environment.
Job Responsibility:
lead, coach, and support Universal Bankers and Tellers
guide clients and team members in the branch
champion risk and control
exhibit strong sales and service skills
act as subject matter expert for the branch
provide exceptional service delivery
educate clients on self-service capabilities
connect clients with appropriate partners
take full ownership of clients’ problems
engage clients proactively
adhere to Citibank policies and standards
Requirements:
2-4 years relevant experience
experience with face-to-face customer service, digital engagement and basic sales/referrals
open, client service orientation and desire to help customers
sales experience desired
excellent verbal and written communication skills
analytical and problem solving skills
basic computer and digital tools skills
Nice to have:
sales experience
retail experience
What we offer:
medical coverage
dental coverage
vision coverage
401(k)
life insurance
accident insurance
disability insurance
wellness programs
paid time off packages including vacation, sick leave, and paid holidays
Welcome to CrawlJobs.com – Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
We use cookies to enhance your experience, analyze traffic, and serve personalized content. By clicking “Accept”, you agree to the use of cookies.