Head teller, Citi - Job Offer

Citi

Location:
United States, El Cajon

Category:
Customer Service

Contract Type:
Employment contract

Salary:

42640.00 - 55190.00 USD / Year

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Job Description:

The Head Teller is responsible for day-to-day banking activities, including client-facing services, processing transactions, and supporting branch operations. The role includes leadership, customer service, and risk assessment duties to help generate revenue and maintain compliance.

Job Responsibility:

Execute daily, weekly and monthly operational tasks, inspections and correspondence with virtual branch support
lead and mentor tellers through assigning work and providing technical guidance when needed
serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
perform efficient and accurate banking transactions including, managing cash supply for the branch, processing incoming/outgoing cash deposits, and maintaining branch vault cash
adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of customer and bank assets
ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed
maintain working knowledge of client accounts as well as new and existing products and services offered
fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

1 year relevant experience
demonstrated sales and customer service experience
money handling experience
demonstrated leadership skills
effective problem solving and communication skills
ability to work well in a team oriented environment

What we offer:

Medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
planned time off (vacation)
unplanned time off (sick leave)
paid holidays

Additional Information:

Job Posted:
August 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Head teller